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Customer Service Operations Manager Jobs in Missouri

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Retail Culinary Operations Manager

Saint Louis, MO · On-site

$85K - $100K/yr

The Retail Culinary Operations Manager oversees fresh food, deli, and quick service restaurant ... Gather and analyze customer feedback to continuously improve food service offerings and customer ...

Hertz

Customer Operations Manager

Saint Louis, MO · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site

Customer Service Operations * Oversee day-to-day customer service activities and ensure service levels are consistently achieved. * Manage customer escalations and drive issues to timely resolution.

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

Customer Service Operations * Oversee day-to-day customer service activities and ensure service levels are consistently achieved. * Manage customer escalations and drive issues to timely resolution.

Wilsonart

Manager Operations

Kansas City, MO · On-site

Oversee and manage company customer service and operating metrics. * Oversee and manage the company ... Operations Management experience PHYSICAL REQUIREMENTS: Sitting in the same location of standing ...

Walmart

Manager, Service Excellence - Operations

Noel, MO · On-site

$60K - $110K/yr

This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to ...

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Customer Service Operations Manager information

See Missouri salary details

$41.7K

$116K

$127.1K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Missouri is $116,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,700.00 and $125,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Missouri?

The most popular types of Customer Service Operations jobs in Missouri are:

What cities in Missouri are hiring for Customer Service Operations Manager jobs?

Cities in Missouri with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $116,010 per year, or $55.8 per hour.

Service Operations Administrator / Customer Service

Burner Design Control

Hazelwood, MO • On-site

$24 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Who We AreWe are a service-driven organization built on a simple belief: how we operate matters as much as what we deliver.Accountability – We follow through on commitments and take pride in dependable execution.Respect – We listen, communicate openly, and are willing to consider new ideas.Supportive – We put the team first, helping co-workers and customers succeed.Passion – We approach challenges thoughtfully and look for ways to make BDC better.Follow-Through – We contribute to solutions and help ensure work is completed accurately and on time.We are building a team of professionals who support one another, communicate well, and take pride in accurate, high-quality work.About the RoleThe Service Operations Administrator I plays a central role in our service operation-coordinating customers, technicians, schedules, and parts to help ensure work is carried out accurately, efficiently, and with a high level of customer support.This role supports the full order-to-delivery process across Parts and Field Service. It is a strong fit for someone who enjoys structured work, values accuracy, communicates clearly, and works well within an established team environment.Key ResponsibilitiesCoordinate and support the full order-to-delivery process across Parts and Field Service.Build and manage service estimates, sales orders, and customer requests.Coordinate scheduling, logistics, and preparation to support successful service execution.Manage order details, updates, and changes throughout the lifecycle.Monitor parts, suppliers, and open orders to support timely completion.Maintain accurate system data and support billing readiness.Communicate clearly with customers and internal teams to resolve issues and keep work on track.Collaborate with Field Service Managers, Sales, Estimation, and Accounting to support smooth and consistent execution.What We're Looking ForCore Qualifications3–5 years of experience in customer service, service operations, order management, or a similar coordination role.Strong organizational, communication, and follow-through skills.Ability to stay organized and responsive while managing multiple active priorities.Experience working in an ERP such as Sage or similar service-based systems.PreferredExperience supporting Field Service operations.Experience coordinating schedules, logistics, or service work.Exposure to technical or industrial environments.This role is a strong fit if you:Take pride in dependable follow-through and consistent execution.Thrive in a structured, detail-oriented environment.Communicate clearly and professionally.Support teammates and contribute to a positive team dynamic.Enjoy coordinating with others to keep work moving smoothly.Value accuracy, customer support, and reliable process execution.Why Join UsBe part of a team that values respect, support, and dependable follow-through.Work in an environment where people step in to help each other and take pride in execution.Play a meaningful role in a growing service organization.Gain exposure to both operational and customer-facing work.Clear path for career growth and advancement.Compensation & BenefitsWe offer a competitive compensation and benefits package, including:Competitive base salary.401(k) with 4% company match.Medical, dental, and vision coverage, plus HSA and FSA options.Long-term disability, short-term disability, and life insurance.Paid time off and holidays.Work EnvironmentBased in Hazelwood, MO, with potential hybrid flexibility (typically 3 days in office and 2 days remote).Office-based role with frequent coordination across teams.Structured, team-oriented environment with multiple active priorities.