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Customer Service Operations Manager Jobs in Missouri

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Retail Culinary Operations Manager

Saint Louis, MO · On-site

$85K - $100K/yr

The Retail Culinary Operations Manager oversees fresh food, deli, and quick service restaurant ... Gather and analyze customer feedback to continuously improve food service offerings and customer ...

Hertz

Customer Operations Manager

Saint Louis, MO · On-site

$50K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

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Customer Service Operations Manager information

See Missouri salary details

$41.7K

$116K

$127.1K

How much do customer service operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service operations manager in Missouri is $116,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,700.00 and $125,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Missouri?

The most popular types of Customer Service Operations jobs in Missouri are:

What cities in Missouri are hiring for Customer Service Operations Manager jobs?

Cities in Missouri with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $116,010 per year, or $55.8 per hour.

Service Operations Manager

Bridgeton, MO • On-site

Tri-State Equipment
Machinery Manufacturing • 51 - 200 employees
Learn more about Tri-State Equipmentexternal

Full-time

Posted 2 days ago

New

Job description

Position SummaryThe Service Operations Manager takes ownership of the day-to-day running of branch service operations across the region, reporting to the Regional Service Manager. This role exists to take daily operational management - scheduling, dispatch, escalations, contract execution, and direct oversight of field technicians and coordinators - off the Regional Service Manager's plate, so that role can focus on diagnosing branch performance issues, driving growth, and developing people and processes across the region.This is a hands-on, player-coach role. The Service Operations Manager is the first point of contact for branch-level problems and is expected to resolve most issues directly, escalating only what genuinely requires the Regional Service Manager's involvement.Supervisory Responsibilities• Directly oversees Service Technicians and Service Coordinators across assigned branches, in coordination with Service Sales Leaders and Regional Service Manager.• Strategizes with branches to keep crews productive and jobs moving.• Serves as the primary point of contact for escalated service, scheduling, and personnel issues, fielding day-to-day problem-solving calls from branch staff and customers.• Participates in the recruitment, hiring, onboarding, and training of branch technicians and coordinators.• Conducts timely, constructive performance evaluations for coordinators and technicians in coordination with the Regional Service Manager.Duties & Responsibilities• Manages ongoing service contract execution, renewals, and day-to-day account issues for assigned branches.• Executes branch-level fixes and process changes identified by the Regional Service Manager, partnering with him on joint branch visits.• Monitors branch performance against company targets - job profitability, billable/unbillable hours, and technician utilization (company standard: 90% billable, 4 unbillable hours/week per tech) - and flags issues early.• Works with branch Service Coordinators and Service Salesmen to keep schedules, dispatch, and contract terms on track day to day.• Reviews jobs to ensure safety, quality, financial, and delivery standards are met.• Reports branch operational status, issues, and risks to the Regional Service Manager on a regular cadence. • Ensures a safe working environment and compliance with company policy and applicable regulations.• Performs other related duties as assigned.Required Skills & Abilities• Strong leadership and personnel management skills across multiple locations.• Ability to manage competing priorities and make sound daily operational decisions independently.• Excellent phone-based problem-solving, communication, and customer service skills.• Strong organizational skills; comfortable working with scheduling/dispatch tools and reporting systems.• Ability to travel regularly to branch locations across the region.Education & Experience• Crane or industrial service experience strongly preferred.• Prior branch management or multi-site operations management experience required.• Experience managing field technicians in a service-based, industrial maintenance and repair business.This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.