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Customer Service Operations Manager Jobs in Springfield, MO

Ecowaste Solutions

Operations Manager

Springfield, MO · On-site

You'll be responsible for service delivery, regulatory compliance, employee safety, fleet performance, and customer satisfaction, all while managing operational costs and productivity. This role is a ...

Ecowaste Solutions

Operations Manager

Springfield, MO · On-site

You'll be responsible for service delivery, regulatory compliance, employee safety, fleet performance, and customer satisfaction, all while managing operational costs and productivity. This role is a ...

NVA

Hospital Operations Manager

Springfield, MO · On-site

$60K - $75K/yr

... customer service. You will oversee the planning and coordination of hospital operations while ... Manage accounts receivable * Oversee hospital inventory and control facility and administrative ...

Amazon

Operations Manager

Republic, MO · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Genesis Health Clubs

Operations Manager

Springfield, MO · On-site

... customer service. Duties and Responsibilities: * Manage club follow ups to ensure members are not ... operations as needed * Responsible for daily register deposits * Maintains office supply order

Terminix

Operations Manager

Springfield, MO

Ensure overall service quality to maximize customer retention * Fill in periodically on customer ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Springfield, MO

Customer Service Operations Manager information

See Springfield, MO salary details

$40.5K

$112.5K

$123.3K

How much do customer service operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service operations manager in Springfield, MO is $112,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,900.00 and $121,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Springfield, MO are hiring for Customer Service Operations Manager jobs?

Cities near Springfield, MO with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $104,290 per year, or $50.1 per hour.

Service Operations Manager - Industrial Doors

Springfield, MO • On-site

Wiese Usa Inc
Machinery Manufacturing • 1 - 5K employees
Learn more about Wiese Usa Incexternal

Other

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Manage all aspects of the Dock and Door Division's operations, including overseeing service and parts staff to achieve revenue and profitability goals.

  • Lead safety initiatives and promote company products and services to strengthen customer relationships and develop new business.

  • Develop and mentor team members, organize and prioritize job duties, and manage projects to support strategic business objectives.

Wiese USA rating

7.7

Company rating: 7.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Wiese USA, your local material handling dealer, is celebrating more than 80 years of success delivering unmatched service and satisfaction to customers through the development of authentic relationships to our customers throughout the Midwest, Mid-South and East Coast.We are currently seeking an exceptionally organized, self-motivated and highly qualified Operations Manager for the Dock and Door Division of our local material handling dealership. As we grow, we are looking for new Team Members who will embrace our culture, vision and values and commit to be the best in all areas of our business.As a manager for Wiese, you are the driver of culture, operations, and safety for one of the nation’s largest and oldest Cat Lift Truck dealers. You manage all aspects of our business at the local level and implement Wiese’s strategic plan to achieve specific goals of profitability and growth. You lead by example, promoting our Wiese vision, values and culture, and safety while supporting all that has made Wiese a leader in the material handling equipment and service industry.A Wiese Manager knows the market and anticipates the needs of current and prospective customers. The successful candidate will lead a service and parts staff to its highest revenue potential, work as a partner with our sales and rental teams and lead local safety efforts to ensure our Team Members go home healthy every day.As a manager, you will act as both a mentor and teacher, hiring and developing staff to bring out your team’s very best performance. Success will be measured by your team’s ability to achieve strategic business goals.We are committed to the development of all team members through training, and we offer a competitive salary and benefits compensation package. If you meet the requirements below and are ready to join the best team you’ll ever find, please send your resume to jobs@wieseusa.comIdeal candidate must have proven ability to:Develop a team through visionary leadershipStrengthen existing customer relationships and developing new onesPromote company products and servicesManage and monitor Dock & Door Division profitabilityExceed high quality and productivity standardsGenerate new business through local community involvementCommunicate flawlessly with othersOrganize, plan and prioritize job dutiesProcess analytical and technical informationProblem solve and think strategicallyManage large and small-scale projects and changeUnderstand process improvementManage, motivate and develop peopleConstruction background or related experience preferable60% Office-based / 40% Customer-facingMaster Microsoft Excel, Outlook and WordRequirements:Minimum of 3 years supervisory experience of service/repair departmentBasic understanding of all our products and services required.Strong communication skills including the desire to develop and lead a teamAbility to manage/prioritize multiple tasks/projectsBasic understanding of business management, financial documents, team building, motivation skills.Effective computer skillsProfessional appearance and demeanorA general knowledge of construction or related experience is highly desirable.Wiese has been around for over 80 years. To learn more about what makes us tick and why we do what we do:Our Website: https://wieseusa.com/Our YouTube page: https://www.youtube.com/user/WieseUSA #J-18808-Ljbffr

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