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Customer Service Operations Manager Jobs in Springfield, MO

Ecowaste Solutions

Operations Manager

Springfield, MO · On-site

You'll be responsible for service delivery, regulatory compliance, employee safety, fleet performance, and customer satisfaction, all while managing operational costs and productivity. This role is a ...

NVA

Hospital Operations Manager

Springfield, MO · On-site

$60K - $75K/yr

... customer service. You will oversee the planning and coordination of hospital operations while ... Manage accounts receivable * Oversee hospital inventory and control facility and administrative ...

Amazon

Operations Manager

Republic, MO · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Raising Cane's

Operations Manager

Springfield, MO · On-site

$23.50 - $24.50/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Terminix

Operations Manager

Springfield, MO · On-site

Ensure overall service quality to maximize customer retention * Fill in periodically on customer ... Ensure safety standards are met or exceeded and that all operations are in regulatory compliance

OMB Bank

Customer Service Manager

Springfield, MO · On-site

The customer service manager is responsible for supervising the daily operations of the customer service department, interacting with customers and handling customer queries and complaints in a ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Springfield, MO · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Amazon

Sr. Operations Manager

Republic, MO · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Carvana

Market Operations Manager

Springfield, MO · On-site

Customers can search through thousands of vehicles online, see full 360-degree views of both the ... About the team and position Carvana's Market Operation department is known for its team-oriented ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Springfield, MO

Customer Service Operations Manager information

See Springfield, MO salary details

$37.5K

$104.3K

$114.3K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Springfield, MO is $104,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Springfield, MO are hiring for Customer Service Operations Manager jobs?

Cities near Springfield, MO with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $104,290 per year, or $50.1 per hour.

Service Operations Manager - Industrial Doors

WIESE GROUP

Springfield, MO • On-site

Full-time

Posted 26 days ago

Job description

Wiese USA, your local material handling dealer, is celebrating more than 80 years of success delivering unmatched service and satisfaction to customers through the development of authentic relationships to our customers throughout the Midwest, Mid-South and East Coast. 
We are currently seeking an exceptionally organized, self-motivated and highly qualified Operations Manager for the Dock and Door Division of our local material handling dealership. As we grow, we are looking for new Team Members who will embrace our culture, vision and values and commit to be the best in all areas of our business. 
As a manager for Wiese, you are the driver of culture, operations, and safety for one of the nation’s largest and oldest Cat Lift Truck dealers. You manage all aspects of our business at the local level and implement Wiese’s strategic plan to achieve specific goals of profitability and growth. You lead by example, promoting our Wiese vision, values and culture, and safety while supporting all that has made Wiese a leader in the material handling equipment and service industry. 
A Wiese Manager knows the market and anticipates the needs of current and prospective customers. The successful candidate will lead a service and parts staff to its highest revenue potential, work as a partner with our sales and rental teams and lead local safety efforts to ensure our Team Members go home healthy every day.

As a manager, you will act as both a mentor and teacher, hiring and developing staff to bring out your team’s very best performance. Success will be measured by your team’s ability to achieve strategic business goals.
We are committed to the development of all team members through training, and we offer a competitive salary and benefits compensation package. If you meet the requirements below and are ready to join the best team you’ll ever find, please send your resume to jobs@wieseusa.com 
 

Ideal candidate must have proven ability to:

  • Develop a team through visionary leadership
  • Strengthen existing customer relationships and developing new ones
  • Promote company products and services
  • Manage and monitor Dock & Door Division profitability
  • Exceed high quality and productivity standards
  • Generate new business through local community involvement 
  • Communicate flawlessly with others 
  • Organize, plan and prioritize job duties
  • Process analytical and technical information 
  • Problem solve and think strategically 
  • Manage large and small-scale projects and change 
  • Understand process improvement
  • Manage, motivate and develop people
  • Construction background or related experience preferable
  • 60% Office-based / 40% Customer-facing
  • Master Microsoft Excel, Outlook and Word 

Requirements:

  • Minimum of 3 years supervisory experience of service/repair department
  • Basic understanding of all our products and services required. 
  • Strong communication skills including the desire to develop and lead a team
  • Ability to manage/prioritize multiple tasks/projects
  • Basic understanding of business management, financial documents, team building, motivation skills. 
  • Effective computer skills
  • Professional appearance and demeanor
  • A general knowledge of construction or related experience is highly desirable.

Wiese has been around for over 80 years.  To learn more about what makes us tick and why we do what we do:

  • Our Website: https://wieseusa.com/
  • Our YouTube page:   https://www.youtube.com/user/WieseUSA

Apply