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Customer Service Operations Manager Jobs in Springfield, MO

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Republic, MO · On-site

$13.75 - $19/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$13 - $17.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Nixa, MO

$12.75 - $17.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Republic, MO

$13.75 - $19/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens Boots Alliance

Customer Service Associate

Nixa, MO · On-site

$12.75 - $17.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Customer Service Associate

Republic, MO · On-site

$15 - $17.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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Showing results 41-60

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Springfield, MO

Customer Service Operations Manager information

See Springfield, MO salary details

$37.5K

$104.3K

$114.3K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Springfield, MO is $104,290.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Springfield, MO are hiring for Customer Service Operations Manager jobs?

Cities near Springfield, MO with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $104,290 per year, or $50.1 per hour.

Customer Service Associate

Walgreens

Springfield, MO • On-site

$12.25 - $16.75/hr

Full-time

Re-posted 28 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,206 frontline employees who took The Breakroom Quiz

99th of 113 rated pharmacies

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

What Walgreens employees say

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