Additionally, this position oversees team training, performance evaluations, service quality assurance, customer service excellence, safety and cleanliness management, and overall operational ...
Additionally, this position oversees team training, performance evaluations, service quality assurance, customer service excellence, safety and cleanliness management, and overall operational ...
Manager, Service Excellence - Operations
Anderson, MO · On-site
$60K - $110K/yr
This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to ...
Manager, Service Excellence - Operations
Anderson, MO · On-site
$60K - $110K/yr
This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to ...
Manager, Service Excellence - Operations
Noel, MO · On-site
$60K - $110K/yr
This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to ...
Manager, Service Excellence - Operations
Noel, MO · On-site
$60K - $110K/yr
This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to ...
Manager, Service Excellence - Operations
Cassville, MO · On-site
$60K - $110K/yr
This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to ...
Manager, Service Excellence - Operations
Cassville, MO · On-site
$60K - $110K/yr
This role involves managing service processes, coordinating cross-functional projects, and leveraging data analysis to drive operational efficiency. The manager collaborates with key stakeholders to ...
Job Overview Join our team in Centralia as a Customer Service Operations Analyst. In this role you ... Experience with project management and processing documentation. * Ability to travel for business ...
Job Overview Join our team in Centralia as a Customer Service Operations Analyst. In this role you ... Experience with project management and processing documentation. * Ability to travel for business ...
Operations Manager
Columbia, MO · On-site
... service, and operational excellence to our customers and crews. Position Overview Road Runner is ... The Assistant Branch Manager will work closely with branch leadership to support scheduling, crew ...
Operations Manager
Columbia, MO · On-site
... service, and operational excellence to our customers and crews. Position Overview Road Runner is ... The Assistant Branch Manager will work closely with branch leadership to support scheduling, crew ...
Job Overview Join our team in Centralia as a Customer Service Operations Analyst. In this role you ... Experience with project management and processing documentation. * Ability to travel for business ...
Job Overview Join our team in Centralia as a Customer Service Operations Analyst. In this role you ... Experience with project management and processing documentation. * Ability to travel for business ...
Operations Manager
Florissant, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Florissant, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Blue Springs, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Blue Springs, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kansas City, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kansas City, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Marshall, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
Operations Manager
Marshall, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
Operations Manager
Kirkwood, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kirkwood, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Macon, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Macon, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Blue Springs, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Blue Springs, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kansas City, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kansas City, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Florissant, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Florissant, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kansas City, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kansas City, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kansas City, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Kansas City, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Wentzville, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Wentzville, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Maplewood, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Maplewood, MO · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Customer Service Operations Manager information
See Missouri salary details
$41.7K - $49.5K
3% of jobs
$49.5K - $57.3K
0% of jobs
$57.3K - $65K
3% of jobs
$65K - $72.8K
2% of jobs
$72.8K - $80.5K
2% of jobs
$80.5K - $88.3K
3% of jobs
$88.3K - $96.1K
1% of jobs
$96.1K - $103.8K
1% of jobs
$103.8K - $111.6K
0% of jobs
$111.6K - $119.3K
1% of jobs
$120.1K is the 25th percentile. Wages below this are outliers.
$119.3K - $127.1K
83% of jobs
$41.7K
$116K
$127.1K
How much do customer service operations manager jobs pay per year?
As of Aug 21, 2026, the average yearly pay for customer service operations manager in Missouri is $116,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,700.00 and $125,700.00 per year, depending on experience, location, and employer.
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What is a customer service operations manager?
A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.
What are the most commonly searched types of Customer Service Operations jobs in Missouri?
The most popular types of Customer Service Operations jobs in Missouri are:
What cities in Missouri are hiring for Customer Service Operations Manager jobs?
Cities in Missouri with the most Customer Service Operations Manager job openings:
Full-time
Re-posted 22 days ago
Job description
Why PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members' overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members' physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.
Position Summary: Client Service Manager Operations Lead
The Client Service Manager oversees the Vitality & Recovery and the Facility & Environment Teams directly, and indirectly manages the Reception Team, ensuring seamless service execution, efficient operations, and exceptional customer service. This role is responsible for managing direct reports, leading team meetings, employee scheduling, and workforce planning to address call-offs and to maintain optimal Vitality Suite coverage. Additionally, this position oversees team training, performance evaluations, service quality assurance, customer service excellence, safety and cleanliness management, and overall operational efficiency within each of these departments.
The Vitality & Recovery Team is responsible for the following Vitality Services: Cryosauna, Haleotherapy, Steam and Infrared Saunas, BioMats, PEMF Mats, and Sound Focus.
Requirements
Management of Direct Reports and Workforce Planning
• Directly Manages the Vitality & Recovery and the Facility & Environment Teams, overseeing day-to-day performance and ensuring adherence to company standards
• Serves as the primary point of contact for the Vitality & Recovery and the Facility & Environment Teams during operational hours, providing active floor supervision and support
• Provides ongoing team training on service delivery, safety, and customer service
• Develops, implements, and manages working schedules for the Vitality & Recovery and the Facility & Environment Teams to ensure optimal coverage
• Participates in the development and refinement of SOPs for the department, ensuring clear, effective guidelines for operations, service standards, and team responsibilities
• Guarantees adherence to SOPs by monitoring compliance, providing guidance, and reinforcing best practices within the Vitality & Recovery and the Facility & Environment Teams
• Monitors daily operations to confirm efficient workflow, addressing any gaps or challenges in real time
• Oversees time-off planning and coordinates Vitality & Recovery and the Facility & Environment coverage during planned absences
• Fosters a culture of accountability, professionalism, and exceptional care
• Provides coverage to allow for shift breaks and also to cover when there is an unexpected absence or scheduling need
• Aims to mentor and guide each direct report and to serve as a model for PALM Health's cultural standard of being a Caring, Collaborative, Inspiring Leader Committed to Service Excellence
Required Qualifications
• Bachelor's degree or equivalent experience in operations, hospitality management, or related field (Required)
• Minimum of 3 years of leadership experience in a health club, wellness center, spa, or similar setting (Required)
• Strong ability to manage and motivate teams with professionalism, clarity, and empathy
• Exceptional organizational, scheduling, and problem-solving skills
• Proven experience in implementing training programs and upholding company equality standards
• Proficient in operational workflows, safety protocols, and resource management
• Customer service-oriented mindset with excellent interpersonal and communication skills
• Ability to multitask, prioritize, and thrive in a fast-paced environment
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members' overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members' physical, emotional, and mental health. Our customized prevention and therapeutic programs integrate a highly innovative combination of proven disciplines. This is where you come to discover everything you need to attain, regain, and sustain health.
Position Summary: Client Service Manager Operations Lead
The Client Service Manager oversees the Vitality & Recovery and the Facility & Environment Teams directly, and indirectly manages the Reception Team, ensuring seamless service execution, efficient operations, and exceptional customer service. This role is responsible for managing direct reports, leading team meetings, employee scheduling, and workforce planning to address call-offs and to maintain optimal Vitality Suite coverage. Additionally, this position oversees team training, performance evaluations, service quality assurance, customer service excellence, safety and cleanliness management, and overall operational efficiency within each of these departments.
The Vitality & Recovery Team is responsible for the following Vitality Services: Cryosauna, Haleotherapy, Steam and Infrared Saunas, BioMats, PEMF Mats, and Sound Focus.
Requirements
Management of Direct Reports and Workforce Planning
• Directly Manages the Vitality & Recovery and the Facility & Environment Teams, overseeing day-to-day performance and ensuring adherence to company standards
• Serves as the primary point of contact for the Vitality & Recovery and the Facility & Environment Teams during operational hours, providing active floor supervision and support
• Provides ongoing team training on service delivery, safety, and customer service
• Develops, implements, and manages working schedules for the Vitality & Recovery and the Facility & Environment Teams to ensure optimal coverage
• Participates in the development and refinement of SOPs for the department, ensuring clear, effective guidelines for operations, service standards, and team responsibilities
• Guarantees adherence to SOPs by monitoring compliance, providing guidance, and reinforcing best practices within the Vitality & Recovery and the Facility & Environment Teams
• Monitors daily operations to confirm efficient workflow, addressing any gaps or challenges in real time
• Oversees time-off planning and coordinates Vitality & Recovery and the Facility & Environment coverage during planned absences
• Fosters a culture of accountability, professionalism, and exceptional care
• Provides coverage to allow for shift breaks and also to cover when there is an unexpected absence or scheduling need
• Aims to mentor and guide each direct report and to serve as a model for PALM Health's cultural standard of being a Caring, Collaborative, Inspiring Leader Committed to Service Excellence
Required Qualifications
• Bachelor's degree or equivalent experience in operations, hospitality management, or related field (Required)
• Minimum of 3 years of leadership experience in a health club, wellness center, spa, or similar setting (Required)
• Strong ability to manage and motivate teams with professionalism, clarity, and empathy
• Exceptional organizational, scheduling, and problem-solving skills
• Proven experience in implementing training programs and upholding company equality standards
• Proficient in operational workflows, safety protocols, and resource management
• Customer service-oriented mindset with excellent interpersonal and communication skills
• Ability to multitask, prioritize, and thrive in a fast-paced environment