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Customer Service Operations Jobs in Missouri (NOW HIRING)

Customer Operations

PAC, Rep 1

Saint Ann, MO

$15 - $20.25/hr

Are you passionate about customer service? Then working as a Coordinator within Spectrum's Provisioning and Activation Center (PAC) may be a great fit. As a PAC Coordinator, you'll help individuals ...

McKeever Price Chopper

Customer Service

Lees Summit, MO

$13.75 - $18.75/hr

Support other departments and assist with front-end operations as needed * Ensure the customer service area is clean, stocked, and organized Requirements Minimum Qualifications: * Strong ...

MCKEEVER ENTERPRISES INC

Customer Service

Lees Summit, MO · On-site

$13.75 - $18.75/hr

Support other departments and assist with front-end operations as needed * Ensure the customer service area is clean, stocked, and organized Requirements: Minimum Qualifications: * Strong ...

McKeever Price Chopper

Customer Service

Lees Summit, MO

$13.75 - $18.75/hr

Support other departments and assist with front-end operations as needed * Ensure the customer service area is clean, stocked, and organized Requirements Minimum Qualifications: * Strong ...

MCKEEVER ENTERPRISES INC

Customer Service

Lees Summit, MO · On-site

$13.75 - $18.75/hr

Support other departments and assist with front-end operations as needed * Ensure the customer service area is clean, stocked, and organized Requirements Minimum Qualifications: * Strong ...

MCKEEVER ENTERPRISES INC

Customer Service

Lees Summit, MO · On-site

$15.50 - $21.25/hr

Support other departments and assist with front-end operations as needed * Ensure the customer service area is clean, stocked, and organized Requirements Minimum Qualifications: * Strong ...

Hy-Vee, Inc.

Customer Service

Saint Joseph, MO · On-site

$15.50 - $21/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

HyVee

Customer Service

Saint Joseph, MO · On-site

$15.50 - $21/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Hy-Vee Food Stores

Customer Service

Saint Joseph, MO · On-site

$15.50 - $21/hr

Customer Service Department: Grocery FLSA: Non-Exempt General Function Responsible for processing ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

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Customer Service Operations information

See Missouri salary details

$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service operations in Missouri is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.86 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in Missouri?

The most popular types of Customer Service Operations jobs in Missouri are:

What are popular job titles related to Customer Service Operations jobs in Missouri?

For Customer Service Operations jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in Missouri look for?

The top searched job categories for Customer Service Operations jobs in Missouri are:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,901 per year, or $19.2 per hour.

PAC, Rep 1

Customer Operations

Saint Ann, MO

$15 - $20.25/hr

Full-time

Posted 11 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a problem-solver who works well under pressure? Do you enjoy working independently and with a team? Are you passionate about customer service? Then working as a Coordinator within Spectrum’s Provisioning and Activation Center (PAC) may be a great fit.


As a PAC Coordinator, you’ll help individuals and businesses activate their Spectrum Internet and Voice services. Every day, your work will strengthen connections between Spectrum and our customers.

In this entry level role, you will learn to create outstanding customer experiences by efficiently resolving residential and commercial order exceptions. Your attention to detail and persistence will ensure new customers are up and running smoothly, making a positive difference for them and our company.

WHAT OUR PAC COORDINATORS ENJOY MOST

  • Interacting with customers through inbound and outbound calls
  • Creating and ensuring a positive service activation experience
  • Monitoring tasks from billing and provisioning systems for residential and commercial orders
  • Analyzing and processing order exceptions, including owning invalid orders from research to resolution
  • Collaborating with teams to resolve exceptions and complete orders
  • Continuously learning and turning that knowledge into customer service wins
  • Representing a Fortune 100 company with professionalism and courtesy

We’re an encouraging team working in a large, fast-paced organization. With a variety of tools and resources, you’ll work hard to fix customer issues. Throughout your shift, you'll contact customers to resolve failures, make provisioning updates, update records, and process escalations from our Repair and Customer Service teams. If you like being busy and are up for a challenge, you’ll feel at home inside Spectrum.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Experience: 6+ months of customer service or related experience
  • Schedule: A flexible work schedule may be required
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Additional Experience: 6+ months of previous call center experience; 6+ months working with computers and software applications; general accounting or billing experience
  • Technical Skills: MS Office, computer savvy, data entry
  • Skills: Effective communication, multi-tasking, customer service, organizational
  • Abilities: Flexible, detail-oriented, efficient, resourceful, persistent, resilient
  • Knowledge of: Cable industry products and services, and service troubleshooting

#LI-LK1
CSD185 2026-78312 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Experience: 6+ months of customer service or related experience
  • Schedule: A flexible work schedule may be required
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Additional Experience: 6+ months of previous call center experience; 6+ months working with computers and software applications; general accounting or billing experience
  • Technical Skills: MS Office, computer savvy, data entry
  • Skills: Effective communication, multi-tasking, customer service, organizational
  • Abilities: Flexible, detail-oriented, efficient, resourceful, persistent, resilient
  • Knowledge of: Cable industry products and services, and service troubleshooting
Employment Type: Full Time

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