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Customer Service Operations Jobs in Missouri (NOW HIRING)

Pep Boys

Lead Customer Service Advisor

Springfield, MO · On-site

$15 - $18/hr

The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an ...

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

As a Customer Service Manager, you'll lead front-end operations, support team members, and help create an outstanding shopping experience in a fast-paced grocery store environment. What You Get

Jobgether

This role combines people leadership, operational excellence, and continuous improvement to enhance service quality at scale. You will oversee daily customer support operations, coach team members ...

Moser's

Customer Service Manager

Fulton, MO · On-site

$16 - $17/hr

As a Customer Service Manager, you'll lead front-end operations, support team members, and help create an outstanding shopping experience in a fast-paced grocery store environment. What You Get

Moser's

Customer Service Representative

Columbia, MO · On-site

$15.50 - $17/hr

As a Customer Service Representative, you'll assist customers, support front-end operations, and help create a positive shopping experience in a fast-paced grocery store environment. What You Get

Moser's

Customer Service Representative

Columbia, MO · On-site

$15.50 - $17/hr

As a Customer Service Representative, you'll assist customers, support front-end operations, and help create a positive shopping experience in a fast-paced grocery store environment. What You Get

Oracle

Supervisor, Customer Service

Kansas City, MO · On-site

Nashville, TN Supervisor, Customer Service - Global Shared Support Services As a Supervisor ... Champion innovation, operational improvements, and creative problem-solving initiatives * Manage ...

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Customer Service Operations information

See Missouri salary details

$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service operations in Missouri is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.86 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in Missouri?

The most popular types of Customer Service Operations jobs in Missouri are:

What are popular job titles related to Customer Service Operations jobs in Missouri?

For Customer Service Operations jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in Missouri look for?

The top searched job categories for Customer Service Operations jobs in Missouri are:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,901 per year, or $19.2 per hour.

Lead Customer Service Advisor

Pep Boys

Springfield, MO • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Pep Boys rating

5.6

Company rating: 5.6 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

294th of 371 rated vehicle maintenance

Job description

Position Summary
The Customer Service Lead (CSL) plays a critical role in delivering exceptional customer experiences while serving as a trusted leader and operational point person within the service center. In addition to performing all Customer Service Advisor responsibilities at an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled hours and acting as the primary on-site leader when management is not present.
This role is designed for a high-performing service professional who combines strong customer focus, leadership presence, and operational accountability. The CSL supports daily service center operations, mentors team members, and ensures standards of safety, compliance, and customer satisfaction are consistently met. The CSL will often work an opposite shift of the Service Center Manager and serves as a point-person during assigned hours.
Duties & Responsibilities
  • Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
  • Serve as a subject matter expert on products, services, systems, and shop procedures, providing accurate recommendations, technical explanations, and guidance to customers and team members.
  • Act as a key holder for the service center, responsible for opening and closing the store as scheduled, completing all required operational, cash-handling, and security procedures.
  • Serve as the primary point of contact and leader on duty when the Service Center Manager is not present, ensuring smooth daily operations, issue resolution, and adherence to company policies.
  • Mentor, train, and onboard Customer Service Advisors, sharing best practices in communication, service recommendations, and sales techniques to support team performance.
  • Support management by assisting with interviewing and evaluating candidates and providing ongoing feedback to support team development.
  • Partner closely with technicians and management to ensure accurate, efficient, and customer-focused service operations while identifying opportunities to drive sales and improve customer retention.
  • Promote a safe, compliant, and team-oriented work environment by modeling and enforcing safety standards, effective communication, and collaboration during all assigned shifts.
  • Other duties as assigned.

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required.
  • Three to five (3-5) years of service industry experience.
  • Valid Driver's License.
  • In-depth knowledge of automotive service, maintenance and parts.
  • Strong understanding of service center operations, safety standards and customer service best-practices.
  • Advanced communication and customer service skills, with proven ability to influence and resolve complex situations.
  • Strong mentoring, coaching, and training skills.
  • Conflict resolution and problem-solving skills.
  • Ability to handle escalated customer issues with professionalism and confidence.
  • Ability to coach and guide less-experienced team members while maintaining personal workload.
  • Ability to identify process improvements and contribute to service center performance goals.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits
  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members

Pay Range
  • $15.00 to $18.00 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What Pep Boys employees say

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Benefits

Hours and flexibility

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About Pep Boys

Sourced by ZipRecruiter

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Industry

Automotive repair and maintenance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1921

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