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Customer Service Operations Jobs in Ohio (NOW HIRING)

Minuteman Press Westlake

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Customer Service & Operations Coordinator

Westlake, OH · On-site

$19/hr

Customer Service & Operations Coordinator Small Commercial Print Shop -- Full Time - In-Person (Not a Remote Position) Westlake, Ohio Position Overview We are a small, fast-paced commercial print ...

Baxter

Service Operations Manager

West Chester, OH · On-site

$112K - $168K/yr

Overall responsibility for training and performance in the areas of safety, customer satisfaction ... The SOM reports to the Senior Manager of Service Operations. * Baxter offers dental and medical ...

STEM Talent Solutions

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Service Operations Manager

Cincinnati, OH · On-site

$115K - $145K/yr

Develop service contract offerings and long-term customer support programs * Lead, coach, and ... Standardize service processes, reporting, and documentation to support a scalable operation ...

Flexjet

Service Operations Specialist

Cleveland, OH · On-site

The Service Operations Specialist serves as the service intelligence and risk management partner to ... operations, customer experience, or support role * Experience working with KPI dashboards and ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Jobs in Ohio

Customer Service Operations information

See Ohio salary details

$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer service operations in Ohio is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM systems. It is essential for maintaining positive customer relationships and supporting business goals.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to other positions in customer support or management.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
What are the most commonly searched types of Customer Service Operations jobs in Ohio? The most popular types of Customer Service Operations jobs in Ohio are:
What are popular job titles related to Customer Service Operations jobs in Ohio? For Customer Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations jobs in Ohio look for? The top searched job categories for Customer Service Operations jobs in Ohio are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,441 per year, or $19.4 per hour.

Customer Service & Operations Coordinator

Minuteman Press Westlake

Westlake, OH • On-site

$19/hr

Full-time

PTO

Posted 10 days ago

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Job description

Customer Service & Operations Coordinator

Small Commercial Print Shop — Full Time – In-Person (Not a Remote Position)

Westlake, Ohio

Position Overview

We are a small, fast-paced commercial print shop seeking a reliable and customer-focused team member to serve as our Customer Service & Operations Coordinator. With a team of only five employees (including you), collaboration and flexibility are essential — every team member contributes across multiple areas to keep operations running smoothly.

The primary focus of this role is customer service, acting as the first point of contact for clients while ensuring orders are accurately processed and communicated internally. Beyond customer interaction, the position includes administrative and operational support duties typical of a small business environment.

This role is ideal for someone who is organized, computer-savvy, eager to learn, and comfortable taking initiative.

Key Responsibilities

Customer Service (Primary Focus)

  • Answer incoming calls professionally and assist customers with inquiries
  • Manage and prioritize email requests in a timely manner
  • Prepare accurate job quotes using our proprietary software within an acceptable margin of tolerance
  • Communicate order details clearly with production staff
  • Maintain positive client relationships through responsive service
  • Resolve basic customer concerns and escalate when appropriate

Administrative & Operational Support

  • Assist with shipping and receiving tasks
  • Organize and track incoming supplies and actively initiate communication for finished products
  • Maintain order records and documentation
  • Support workflow coordination to meet deadlines
  • Perform general office administration duties

Team & Workflow Support

  • Assist in prioritizing daily work
  • Help maintain a clean and organized workspace
  • Identify process improvements and communicate suggestions
  • Provide backup support for other team members when needed

Required Skills & Qualifications

  • Strong customer service mindset and professional communication skills across written, phone, and in-person interactions
  • Active listening and clear information gathering
  • Ability to manage customer expectations
  • Calm, solution-focused problem solving
  • High level of computer literacy and comfort learning new software
  • Excellent organizational skills and attention to detail
  • Ability to prioritize tasks in a fast-paced environment
  • Strong note-taking and information retention abilities
  • Comfortable switching between tasks as priorities change
  • Self-directed problem solving
  • Willingness to take ownership of responsibilities
  • Ability to work independently within a team setting

Preferred (But Not Required)

  • Previous customer service or administrative experience
  • Experience in printing, manufacturing, or production environments
  • Familiarity with quoting or order management systems

Training & Development

Training is provided on internal systems and workflow. Candidates should bring a willingness to learn, strong organizational habits, and a proactive mindset.

Work Environment

  • Small team atmosphere where everyone contributes
  • Hands-on, fast-moving workday
  • Opportunity to grow with the business

Ideal Candidate

You thrive in small teams, enjoy variety in your day, and take pride in keeping things organized and moving forward. You’re comfortable juggling tasks, learning new tools, and stepping in wherever needed.