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Customer Service Operations Jobs in Ohio (NOW HIRING)

Baxter

Service Operations Manager

West Chester, OH · On-site

$112K - $168K/yr

Overall responsibility for training and performance in the areas of safety, customer satisfaction ... The SOM reports to the Senior Manager of Service Operations. * Baxter offers dental and medical ...

SSA Group

Food Service Operations Manager

Columbus, OH · On-site

$55K - $65K/yr

Food Service Operations Manager Reports to: General Manager Responsibilities ... Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our ...

Cleveland Clinic

Food Service Operations

Canton, OH · On-site

$15 - $18.44/hr

One year of experience in a customer service environment Preferred qualifications for the ideal future caregiver include: * Food service experience Our caregivers continue to create the best outcomes ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Jobs in Ohio

Customer Service Operations information

See Ohio salary details

$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer service operations in Ohio is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What is the job description of customer service operations?

Customer Service Operations involves managing and coordinating customer service activities to ensure efficient support and satisfaction. It includes overseeing customer interactions, implementing service processes, and utilizing tools like CRM systems. The role often requires strong communication skills, problem-solving abilities, and knowledge of customer service standards.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM software. It is essential for maintaining positive customer relationships and supporting business goals.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Executive, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What jobs pay 4000 a week without a degree?

Customer Service Operations roles typically do not pay $4,000 a week without advanced experience or specialized skills. High-paying jobs in this field usually require management experience, certifications, or technical knowledge, but some sales or business development positions with commissions can reach that level. Most roles at this pay scale are found in sales, real estate, or entrepreneurial ventures rather than standard customer service jobs.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
What are the most commonly searched types of Customer Service Operations jobs in Ohio? The most popular types of Customer Service Operations jobs in Ohio are:
What are popular job titles related to Customer Service Operations jobs in Ohio? For Customer Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations jobs in Ohio look for? The top searched job categories for Customer Service Operations jobs in Ohio are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,441 per year, or $19.4 per hour.

Customer Service & Operations

Bil-Jax Haulotte

Archbold, OH

$21.88/hr

Full-time

Posted 7 days ago

Job description

CUSTOMER SERVICE amp; OPERATIONS:
Responsible for managing assigned customer accounts with objectives to increase customer satisfaction, gross margin, and sales. Receives and processes customer orders, inquiries, and complaints. Maintains an ongoing relationship with selected customers and sales staff. Uses knowledge of products and services, availability, sales territories, and individual customers to provide a key communications link for the customer. Uses analysis, judgment, and sensitivity to customer needs and demonstrates product, service, and process knowledge.
Responsibilities:
  • Provides advanced product and service information and responds to complex customer questions about those products and services. Maintains documentation to support decision making and ensure continuity of service.
  • Handles the entire order process, from receiving purchase orders to confirming inventory, delivery dates, and coordinating special or custom orders with other departments.
  • Review and issue product returns, credit memos and document requests.
  • Make calls to customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries and/or complaints.
  • Responds to and resolves complex or advanced issues promptly and appropriately. You must have a strong customer focus, able to listen carefully and identify customer requirements and negotiate mutually beneficial solutions.
  • Utilize customer relationship management tool to maintain customer information and business development activities.
  • Provides exceptional service to customers to encourage continued use of our products and services. Maintaining strong communication with internal (Supply Chain, Marketing, Sales, Engineering, Manufacturing, Finance, and IT) and external partners.
  • Learns company policies, procedures, and regulations to ensure work meets standards. Follows guidelines for setting prices and profit margins. Use Excel or ERP systems to manage orders and track shipments.
  • Improves skills by taking part in assessments, development planning, and both formal and informal training. Stays up to date on technology, regulations, and industry best practices.
Job Requirements:
  • Associate’s degree or higher preferred
  • Minimum 2 years customer service or sales experience in an industrial, commercial or manufacturing environment preferred
  • Experience working in a cross-functional environment where coordination with sales, shipping, engineering, and production is preferred
  • Demonstrated proficiency in Microsoft Office Suite; Prior experience with an ERP/CRM system and maintaining data integrity
  • Effective written and verbal communications, prioritization, and follow up.
  • Analytical and problem-solving skills to help identify customer needs.
Salary:
  • Hourly wage is $20.23 per hour payable biweekly. Hourly wage will increase to $21.88 after completion of a 6-month training period.

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