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Customer Service Operations information

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$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service operations in Ohio is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in Ohio?

The most popular types of Customer Service Operations jobs in Ohio are:

What are popular job titles related to Customer Service Operations jobs in Ohio?

For Customer Service Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in Ohio look for?

The top searched job categories for Customer Service Operations jobs in Ohio are:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,441 per year, or $19.4 per hour.

Customer Service & Operations

Archbold, OH • Hybrid

Bil-Jax Haulotte
See more jobs at Bil-Jax Haulotteexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Key responsibilities

  • Manage assigned customer accounts by handling orders, inquiries, and issue resolutions.

  • Serve as a primary point of contact for customers, building and maintaining strong relationships.

  • Utilize customer relationship management tools and company systems to support order processing, documentation, and customer communication.

Job description

CUSTOMER SERVICE amp; OPERATIONS:
As a key member of our Customer Service amp; Operations team, you will manage assigned customer accounts with a focus on delivering exceptional customer experience while supporting sales growth and profitability. In this role, you will serve as a primary point of contact for customers, handling orders, inquiries, and issue resolutions in a timely and professional manner.
You will build and maintain strong working relationships with customers and internal sales teams, acting as a vital communication link to ensure customer needs are understood and met. By leveraging your knowledge of products, services, inventory availability, sales territories, and customer requirements, you will help drive customer satisfaction and business success.
Success in this position requires strong analytical and problem-solving skills, sound judgment, and a customer-focused approach. You will utilize your understanding of products, processes, and services to provide effective solutions and support a positive customer experience.
Work Arrangement

This position offers a hybrid work schedule. Employees may work remotely at home at a maximum of one day per week upon approval, with the remaining workdays performed on-site at our Archbold, Ohio location.
Responsibilities:
  • Provides advanced product and service information and responds to complex customer questions about those products and services. Maintains documentation to support decision making and ensure continuity of service.
  • Handles the entire order process, from receiving purchase orders to confirming inventory, delivery dates, and coordinating special or custom orders with other departments.
  • Review and issue product returns, credit memos and document requests.
  • Make calls to customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries and/or complaints.
  • Responds to and resolves complex or advanced issues promptly and appropriately. You must have a strong customer focus, able to listen carefully and identify customer requirements and negotiate mutually beneficial solutions.
  • Utilize customer relationship management tool to maintain customer information and business development activities.
  • Provides exceptional service to customers to encourage continued use of our products and services. Maintaining strong communication with internal (Supply Chain, Marketing, Sales, Engineering, Manufacturing, Finance, and IT) and external partners.
  • Learns company policies, procedures, and regulations to ensure work meets standards. Follows guidelines for setting prices and profit margins. Use Excel or ERP systems to manage orders and track shipments.
  • Improves skills by taking part in assessments, development planning, and both formal and informal training. Stays up to date on technology, regulations, and industry best practices.
Job Requirements:
  • Associate’s degree or higher preferred
  • Minimum 2 years customer service or sales experience in an industrial, commercial or manufacturing environment preferred
  • Experience working in a cross-functional environment where coordination with sales, shipping, engineering, and production is preferred
  • Demonstrated proficiency in Microsoft Office Suite; Prior experience with an ERP/CRM system and maintaining data integrity
  • Effective written and verbal communications, prioritization, and follow up.
  • Analytical and problem-solving skills to help identify customer needs.
Compensation:
  • Competitive base compensation commensurate with experience
Benefits:
  • 401(K) with a 4.5% company match effective the first full month after 90 days of employment.
  • Excellent health, dental, and vision coverage available on the first day of employment.

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