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Customer Service Operations Jobs in Ohio (NOW HIRING)

Flexjet

Service Operations Specialist

Cleveland, OH · On-site

The Service Operations Specialist serves as the service intelligence and risk management partner to ... operations, customer experience, or support role * Experience working with KPI dashboards and ...

Flexjet

Service Operations Specialist

Cleveland, OH · On-site

The Service Operations Specialist serves as the service intelligence and risk management partner to ... operations, customer experience, or support role * Experience working with KPI dashboards and ...

Cleveland Clinic

Food Service Operations

Canton, OH

$15 - $18.44/hr

One year of experience in a customer service environment Preferred qualifications for the ideal future caregiver include: * Food service experience Our caregivers continue to create the best outcomes ...

Greif

Customer Service Manager

Delaware, OH

$108K - $184K/yr

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and ...

Infin Moving

Customer Service Associate

Columbus, OH · On-site

$18 - $28/hr

Infin Moving is seeking a dependable and customer-focused Customer Service Associate to support our Columbus operations. This role is responsible for assisting clients with service inquiries ...

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Customer Service Operations information

See Ohio salary details

$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for customer service operations in Ohio is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM systems. It is essential for maintaining positive customer relationships and supporting business goals.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

Is CSR a good entry level position?

Customer Service Representative (CSR) roles are commonly considered good entry-level positions because they require minimal prior experience and focus on communication, problem-solving, and customer interaction skills. These roles often provide on-the-job training and can serve as a stepping stone to other positions in customer support or management.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
What are the most commonly searched types of Customer Service Operations jobs in Ohio? The most popular types of Customer Service Operations jobs in Ohio are:
What are popular job titles related to Customer Service Operations jobs in Ohio? For Customer Service Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations jobs in Ohio look for? The top searched job categories for Customer Service Operations jobs in Ohio are:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Ohio as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,441 per year, or $19.4 per hour.
Service Operations Specialist

Service Operations Specialist

Flexjet

Cleveland, OH • On-site

Full-time

Posted 24 days ago

Flexjet rating

8.2

Company rating: 8.2 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

9th of 53 rated aviation services

Job description

The Service Operations Specialist serves as the service intelligence and risk management partner to the Red Label team. This role owns service data integrity, deviation tracking, performance monitoring, and trend identification to proactively protect and enhance the Owner experience. Embedded within the team, this position partners closely with Red Label Team Managers, Sales Directors, and Operations Business to ensure insights are accurate, actionable, and strategically leveraged.
DUTIES & RESPONSIBILITIES
  • Own and document all service deviations impacting the Owner experience, ensuring complete and accurate narratives
  • Review daily and weekend activity to confirm all relevant service impacts are captured and reflected in reporting tools
  • Maintain and update Owner profiles with service feedback and relevant history
  • Own and monitor team KPIs and individual performance metrics, identifying trends, risks, and gaps
  • Analyze Owner flying patterns, utilization trends, and service behaviors to identify shifts or retention risk
  • Track vendor exposure, catering trends, and repeat service impacts to support continuous improvement
  • Prepare executive-ready summaries and briefing materials for leadership conversations
  • Partner with Operations Business to ensure dashboard accuracy and recommend adjustments based on findings
  • Support additional tracking, trend analysis, and reporting initiatives as business needs evolve

EDUCATION & EXPERIENCE
  • Bachelor's degree in business, analytics, aviation, hospitality, or related field
  • 1-2 years of experience in an analytical, operations, customer experience, or support role
  • Experience working with KPI dashboards and reporting tools such as PowerBi

REQUIRED SKILLS
  • Strong analytical and problem-solving skills
  • Exceptional attention to detail and commitment to data accuracy
  • Proficiency in Microsoft Office, including Excel and PowerPoint
  • Ability to translate data into clear, actionable insights
  • Strong written and verbal communication skills
  • Self-motivated with the ability to work independently and collaborate cross-functionally
  • Ability to work in a fast-paced, deadline-driven environment with shifting priorities

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