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Customer Service Operations Jobs in Ohio (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Position is Customer's first point of contact for all Xerox inquiries or escalations. Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Position is Customer's first point of contact for all Xerox inquiries or escalations. Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities ...

Robert Half

Customer Service Coordinator

Cincinnati, OH · On-site

$19 - $19.50/hr

Perform a range of administrative support duties that help keep office and service operations ... Previous customer service experience in a call center, service-based business, or similar fast ...

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Customer Service Operations information

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$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service operations in Ohio is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in Ohio?

The most popular types of Customer Service Operations jobs in Ohio are:

What are popular job titles related to Customer Service Operations jobs in Ohio?

For Customer Service Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in Ohio look for?

The top searched job categories for Customer Service Operations jobs in Ohio are:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,441 per year, or $19.4 per hour.

Cleared Cloud / DevOps Engineer - L4 with Security Clearance

Virtual Service Operations

Beavercreek, OH • On-site

$49.25 - $67.25/hr

Other

Medical, Retirement

Posted 5 days ago

Job description

Are you looking to take the next step in your career as a Cleared Cloud / DevOps Engineer? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for an experienced Cloud and DevOps Engineer to support a classified Azure Government environment in Beavercreek, OH. In this role, you will design, deploy, and manage Azure infrastructure and Azure Virtual Desktop environments that power mission-critical operations for our customer. You'll bring hands-on expertise in infrastructure-as-code provisioning and drive automation efforts while operating in a secure environment. Successful candidates will already be comfortable operating in a DoD classified setting from day one. If you have deep, production-level Azure experience and want to work in a secure, high-trust environment where that expertise really matters, we want to hear from you! Key Responsibilities: Azure Infrastructure and IaC * Deploy and manage Azure resources via Infrastructure as Code, using Bicep as the primary tool, with supporting knowledge of JSON, YAML, and PowerShell.
* Provision and maintain core Azure resources including storage accounts, Key Vault, virtual machines, VNets, subnets, and network security groups.
* Maintain version-controlled, repeatable infrastructure deployments aligned with DoD security baselines.
Azure Virtual Desktop * Deploy and maintain Azure Virtual Desktop environments, including host pools, application groups, and workspaces.
* Build and maintain golden images using Packer via automated pipelines.
* Rotate AVD session host images using Azure DevOps pipelines on a recurring basis.
CI/CD Pipelines and DevOps * Build and maintain Azure DevOps pipelines to automate infrastructure provisioning and application delivery.
* Support application deployment into Azure environments and troubleshoot deployment and operational issues.
* Enforce consistent, traceable configuration across environments.
Migration and Application Support * Troubleshoot complex infrastructure and application issues and document resolution procedures.
* Coordinate with onsite and remote teams to validate configurations and ensure operational handoff readiness.
* Automation and Scalability
* Develop automation solutions to reduce manual intervention and improve deployment reliability.
* Scale infrastructure to meet evolving customer workload and performance requirements.
Automation and Scalability * Develop automation solutions to reduce manual intervention and improve deployment reliability.
* Scale infrastructure to meet evolving customer workload and performance requirements. Qualifications: * Active Security+ Certification is required.
* Experience working in a classified Azure Region or delivering software into an AirGapped network.
* Hands-on experience deploying Microsoft Azure Infrastructure via Bicep or Terraform.
* Demonstrated experience with Azure Virtual Desktop.
* Experience building golden images with Packer and rotating them via automated pipeline.
* Bachelor’s degree in computer science, Engineering, or related Field AND 3+ years leadership experience in relevant area of business OR equivalent experience.
* 8+ years demonstrated performance in related technology.
Preferred Qualifications: * Microsoft AZ-140 Azure Virtual Desktop Specialty certification.
* Migration experience — on-premises to Azure or cloud-to-cloud.
* Familiarity with container operations in Kubernetes or AKS environments.
* Ansible or PowerShell automation experience. Requirements * Must be within driving distance of Beavercreek, OH OR willing to relocate there (relocation packages available).
* Must be willing to work fully onsite.
* Must possess an active TS/ SCI clearance or above.
* Please note that pursuant to a government contract, this specific position requires U.S. citizenship status.
What is Important to Us: * You are an excellent communicator in writing and speaking.
* You have the ability to work independently but also value teamwork.
* Your problem-solving skills are excellent.
* You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
* You seek a community of virtue-centered co-workers and clients.
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers Salary Description $167,000.00 - $205,000.00

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