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Customer Service Operations Jobs in Ohio (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Position is Customer's first point of contact for all Xerox inquiries or escalations. Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Position is Customer's first point of contact for all Xerox inquiries or escalations. Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities ...

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Customer Service Operations information

See Ohio salary details

$9

$19

$38

How much do customer service operations jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service operations in Ohio is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in Ohio?

The most popular types of Customer Service Operations jobs in Ohio are:

What are popular job titles related to Customer Service Operations jobs in Ohio?

For Customer Service Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in Ohio look for?

The top searched job categories for Customer Service Operations jobs in Ohio are:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,441 per year, or $19.4 per hour.

Service Operations Specialist

Twinsburg, OH • On-site

JF Petroleum Group
Oil and Gas Extraction • 501 - 1,000 employees
Learn more about JF Petroleum Groupexternal

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Type
Full-time
Description
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
The Service Operations Specialist is responsible for the effective deployment of technicians to assigned customer work orders. The Specialist acts as a member of branch leadership, working in close collaboration with the Service Manager and Lead Technician(s) to safely deliver high quality service in accordance with customer expectations. The Specialist acts as a primary interface for the branch with National Service Accounts (NSA), Supply Chain, the Customer Care Center, and Service Billing.
The pay scale for this position is $22-25/hr depending on experience.
Scheduling/Planning/Assigning
  • Review branch workload for the day and assign work orders to technicians based on work order priority, technician skills and efficient routing. o Proactively manage technician work order assignments to assure daily hour limits and minimum time off the clock are achieved.
  • Proactively manage technician response time relative to customer-designated work order priority (SLA).

o Monitor weather, road closures, and other critical information for tech safety and to inform the customer of any potential delays.
o Maintain communication with Service Manager, Service Director, CCC Agents, NSA Specialist and techs regarding resource availability. Update SERVCON tool accordingly to assure customers have a realistic expectation of when to expect tech deployment. o Communicate SLA deviations to customers when required.
  • Schedule site surveys and follow up to make sure completed survey information is attached to the ServiceMax WO & Project Workbook.
  • Collaborate with Service Project Manager to assure technicians needed for projects are allocated in accordance with project schedules defined in the Project Workbook.

Administration/Communication
  • Achieve proficiency navigating relevant portals for assigned customers (e.g. ServiceChannel, Verisae, etc.)
  • Monitor work order bill-to accuracy, purchase orders, & not-to-exceed (NTE) authorization amount.
  • Coordinate customer NTE increase requests with technicians and NSA specialist or customer.
  • Where applicable, verify contact name, phone, and email for COD service requests.
  • Assure techs have checked-in and checked-out of customer portals.
  • Monitor service quality KPIs (FTF, SLA, revisit resolution) and financial KPIs (billing efficiency and overtime) and facilitate technician achievement of these objectives. Participate in monthly Service Ops calls with Service Leadership to review branch performance and assist in diagnosing required improvements.
  • Create work orders as needed to assure completion of customer service requests (secondary only; primary work order creation is the responsibility of the Customer Care Center)
  • Create SPO requests as required to support rapid first visit site restoration or timely revisit resolution.
  • Coordinate deployment of subcontractor to customer site and dispatch of JF tech to meet subcontractor when required.
  • Monitor completion of subcontractor work to enable WO closure and receipt/payment of subcontractor invoices.
  • Accept and respond to customer concerns related to work order completion and quality of workmanship. Assure customer recall service requests are assigned to technician for work order completion (in coordination with NSA specialist and Service Manager).
  • Coordinate expediting and delivery assurance of tech parts requests (PRQs) with Supply Chain team to assure that technicians are redeployed to customer sites as soon as parts become available.
  • Assist techs with finding & getting parts; locate techs with specialized tools to complete work orders.
  • Assure that technicians are allocated NRG time for vehicle inspections, vehicle maintenance, inventory cycle counting, safety meetings, training, PTO, etc. in coordination with the Service Manager.
  • Supplement technician training with individual instruction on business processes and essential administrative tools, such as ServiceMax, customer portals, & site surveys.
  • For techs on temporary assignment out of their home branch: transfer control of technician(s) to other branches and accept control of arriving techs to maintain continuity of service to customer base.
  • Monitor customer site assignments by branch and adjust as technician home locations change

General
  • Learn and stay current with customer operating procedures (COPs).
  • Familiarize oneself with relevant state regulations that impact technician assignments (e.g. licensing) and documentation requirements (e.g. modification reports).
  • Supplement technician training with individual instruction on business processes and essential administrative tools, such as ServiceMax, customer portals, & site surveys.

Requirements
  • High School Diploma or GED, required
  • Highly organized
  • Familiarity with ServiceMax & knowledge of MS Office (Excel, Outlook, Word, Teams)
  • Team player; demonstrated ability to work collaboratively in a high-performing, fast paced team environment.
  • Conflict resolution and conflict management experience
  • Excellent time management skills and ability to multitask
  • Excellent communication skills and interpersonal abilities, including negotiation skills
  • Petroleum service experience preferred
  • Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
  • Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.

JF Petroleum offers:
  • Competitive pay
  • 401(k) with company match
  • Paid time off
  • Paid holidays
  • Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
  • Life insurance-company provided
  • Bonus program eligibility
  • Paid training for field personnel
  • Uniforms provided for field personnel

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

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