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Customer Service Operations Associate Jobs in Ohio

Crateandbarrel

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Marsh Berry

Operations Associate

Woodmere, OH · On-site

We are seeking an Operations Associate to join our team. We have a people-first, fast-paced ... They will work cross-functionally with the services teams including Finance, HR, Marketing ...

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Customer Service Operations Associate information

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Ohio?

The most popular types of Customer Service Operations jobs in Ohio are:

What are popular job titles related to Customer Service Operations Associate jobs in Ohio?

For Customer Service Operations Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Ohio look for?

The top searched job categories for Customer Service Operations Associate jobs in Ohio are:

What cities in Ohio are hiring for Customer Service Operations Associate jobs?

Cities in Ohio with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service & Operations

Archbold, OH • Hybrid

Bil-Jax Haulotte
See more jobs at Bil-Jax Haulotteexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Key responsibilities

  • Manage assigned customer accounts by handling orders, inquiries, and issue resolutions.

  • Serve as a primary point of contact for customers, building and maintaining strong relationships.

  • Utilize customer relationship management tools and company systems to support order processing, documentation, and customer communication.

Job description

CUSTOMER SERVICE amp; OPERATIONS:
As a key member of our Customer Service amp; Operations team, you will manage assigned customer accounts with a focus on delivering exceptional customer experience while supporting sales growth and profitability. In this role, you will serve as a primary point of contact for customers, handling orders, inquiries, and issue resolutions in a timely and professional manner.
You will build and maintain strong working relationships with customers and internal sales teams, acting as a vital communication link to ensure customer needs are understood and met. By leveraging your knowledge of products, services, inventory availability, sales territories, and customer requirements, you will help drive customer satisfaction and business success.
Success in this position requires strong analytical and problem-solving skills, sound judgment, and a customer-focused approach. You will utilize your understanding of products, processes, and services to provide effective solutions and support a positive customer experience.
Work Arrangement

This position offers a hybrid work schedule. Employees may work remotely at home at a maximum of one day per week upon approval, with the remaining workdays performed on-site at our Archbold, Ohio location.
Responsibilities:
  • Provides advanced product and service information and responds to complex customer questions about those products and services. Maintains documentation to support decision making and ensure continuity of service.
  • Handles the entire order process, from receiving purchase orders to confirming inventory, delivery dates, and coordinating special or custom orders with other departments.
  • Review and issue product returns, credit memos and document requests.
  • Make calls to customers to develop new and deepen existing relationships. Acts as a first point of contact for resolving customer queries and/or complaints.
  • Responds to and resolves complex or advanced issues promptly and appropriately. You must have a strong customer focus, able to listen carefully and identify customer requirements and negotiate mutually beneficial solutions.
  • Utilize customer relationship management tool to maintain customer information and business development activities.
  • Provides exceptional service to customers to encourage continued use of our products and services. Maintaining strong communication with internal (Supply Chain, Marketing, Sales, Engineering, Manufacturing, Finance, and IT) and external partners.
  • Learns company policies, procedures, and regulations to ensure work meets standards. Follows guidelines for setting prices and profit margins. Use Excel or ERP systems to manage orders and track shipments.
  • Improves skills by taking part in assessments, development planning, and both formal and informal training. Stays up to date on technology, regulations, and industry best practices.
Job Requirements:
  • Associate’s degree or higher preferred
  • Minimum 2 years customer service or sales experience in an industrial, commercial or manufacturing environment preferred
  • Experience working in a cross-functional environment where coordination with sales, shipping, engineering, and production is preferred
  • Demonstrated proficiency in Microsoft Office Suite; Prior experience with an ERP/CRM system and maintaining data integrity
  • Effective written and verbal communications, prioritization, and follow up.
  • Analytical and problem-solving skills to help identify customer needs.
Compensation:
  • Competitive base compensation commensurate with experience
Benefits:
  • 401(K) with a 4.5% company match effective the first full month after 90 days of employment.
  • Excellent health, dental, and vision coverage available on the first day of employment.

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