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Customer Service Operations Associate Jobs in Cincinnati, OH

Aerotek

Field Operations Associate

Florence, KY

$20.19/hr

As a Field Operations Associate you will... * Ensure client pre-employment requirements, forms ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

Aerotek

Field Operations Associate

Florence, KY · On-site

$20.19/hr

As a Field Operations Associate you will... * Ensure client pre-employment requirements, forms ... Provide outstanding front office customer service (telephone and reception area) * Order, maintain ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Cincinnati, OH

Customer Service Operations Associate information

See Cincinnati, OH salary details

$9

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$48

How much do customer service operations associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service operations associate in Cincinnati, OH is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $26.30 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are the most commonly searched types of Customer Service Operations jobs in Cincinnati, OH?

The most popular types of Customer Service Operations jobs in Cincinnati, OH are:

What are popular job titles related to Customer Service Operations Associate jobs in Cincinnati, OH?

For Customer Service Operations Associate jobs in Cincinnati, OH, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Cincinnati, OH look for?

The top searched job categories for Customer Service Operations Associate jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Customer Service Operations Associate jobs?

Cities near Cincinnati, OH with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Cincinnati, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,308 per year, or $24.7 per hour.

Operations Associate

The Premier Resources Group

Cincinnati, OH • On-site

Full-time

Re-posted 4 days ago

Job description

Operations Associate (Investment & Insurance)
Cincinnati, OH
Full-Time/Direct-Hire
  • Job Duties
    • Effective communication with advisors and clients
    • Main team contact for all service requests
    • Performs all new client paperwork and assists in client onboarding
    • Manages ACAT, rollover process and transfers
    • Handles all client "money movement" (ACH, wires, RMDs, etc.)
    • Performs all insurance underwriting
    • Assist advisors with new and in-force illustrations
  • Degrees & Licenses
    • 6/7/63/SIE/L&H
  • Industry experience
    • 1-5 years
  • Skill Requirements to excel in this position
    • Knowledge of Pershing Platform and proficient with investment operations tasks
    • Organized and responsive to team requests
    • Understanding of team goals and philosophy
    • Knowledge of underwriting and POS procedures
    • Knowledge of outside business underwriting and service procedures
    • Process Driven
    • Great attitude

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