Customer Service Operations Associate Jobs in Dayton, OH

Lead and energize high-volume dining service operations by supervising large, diverse teams, upholding exceptional standards in food quality, sanitation, and customer service, and ensuring smooth, efficient day-to-day operations across multiple food service platforms. Apply for our Full Service Operations Supervisor opening today!

Under the direction of the Operations Assistant, responsible for supervision of daily operation of up to 20 bargaining unit employees, 10 part-time employees and over 100 student employees within the Dining Services food service establishment. Must have working knowledge of the equipment and the food preparation processes for all of the various platforms which include but not limited to, specialized work area, Mongolian grill, Impinger ovens, convection ovens, tilt skillet, fryer, industrial dish machine, trayvayors, wood stone pizza ovens, steam tables, flat top grills, slicers, combi-ovens, steamers, turbo chef ovens and Micros cash registers. Responsibilities include but are not limited to, maintaining or improving standards of quality, service, and sanitation, supervising staff, practicing good public relations, supporting departmental objectives, maintaining security control, and performing other related duties as assigned.

*High school graduate or equivalency.
*Managerial ServSafe certified (or within one year of hire).
*Two (2) years supervisory experience in food service or three (3) years of successful work experience in a restaurant or university food service operation.
*Demonstrated supervisory and administrative abilities.
*Ability to work with people at all levels using effective communication skills in English.
*Must have a good knowledge of food preparation and sanitation.
*Working knowledge of usual and customary institutional kitchen equipment and processes.
*Must have a working knowledge of the internet and Microsoft Office.
*Must have math skills to determine portion sizes and production needs.
*Must possess the ability to work independently, supervise and direct others, without constant supervision.
*Must have strong interpersonal skills.
*Must be able to bend, stoop, and stand for four (4) hours at at time.
*Must be able to visually differentiate colors for the purposes of food safety.
*Must be able to exert fast-paced mobility.
*Must be able to lift up to 40 pounds repetitively as needed. 60 pounds for Central Production.
*Must be able to work in wet, cold and hot conditions usually found in a kitchen operations.

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

*Work experience with Cbord.
*Experience with food production using food processing equipment including, but not limited to, fryers, grills, slicers, steamers, combi ovens, woks, and choppers in a high volume institution such as a university, hospital, hotel or high volume restaurant.
*Experience in a union workplace.
*Working knowledge of cash register operations.
*Associates degree in culinary, business or restaurant and hospitality management.
*Valid driver's license with low risk driving record.
*Ability to be adaptable and decisive.
*Ability to demonstrate integrity and strong interpersonal and organizational skills.
*Demonstrates professional demeanor.
*Experience working with students and a diverse, multi cultural staff.

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.