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Customer Service Operations Associate Jobs in Cleveland, OH

Marsh Berry

Operations Associate

Woodmere, OH · On-site

We are seeking an Operations Associate to join our team. We have a people first, fast paced ... They will work cross-functionally with the services teams including Finance, HR, Marketing ...

JCPenney

Operations Associate - Avon Crossing

Avon, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

JCPenney

Operations Associate - Market Sq @ Montrose

Akron, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

JCPenney

Operations Associate - Great Lakes Mall

Mentor, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

Marsh Berry

Sales Operations Associate

Woodmere, OH · On-site

We are seeking a Sales Operations Associate to join our team. We have a people-first, fast-paced ... Our services include but are not limited to financial, operational, sales management, merger and ...

LVMH

Operations Associate - Part Time

Beachwood, OH · On-site

$18 - $20.50/hr

VOTRE PROFIL Operations Associate - Part Time Publiée le 20.07.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Schindler Group

Service Operations Manager

Cleveland, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

This work is to be fulfilled in a manner which achieves customer satisfaction as well as the ... operational BDPs for service delivery cost improvement goals on each initiative. • Responsible ...

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service operations associate in Cleveland, OH is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the most commonly searched types of Customer Service Operations jobs in Cleveland, OH?

The most popular types of Customer Service Operations jobs in Cleveland, OH are:

What are popular job titles related to Customer Service Operations Associate jobs in Cleveland, OH?

For Customer Service Operations Associate jobs in Cleveland, OH, the most frequently searched job titles are:

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The top searched job categories for Customer Service Operations Associate jobs in Cleveland, OH are:

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Customer Service Operations Associate jobs near you

Operations Associate

Marsh Berry

Woodmere, OH • On-site

Full-time

Re-posted 16 days ago

Job description

MarshBerry is growing! We are seeking an Operations Associate to join our team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve and realize their career goals. We offer competitive benefits, hybrid work schedules, new challenges, and learning experiences.
Job Details
Position Summary:
MarshBerry is currently seeking an Operations Associate based in our Beachwood, OH headquarters.
The Operations Associate supports the IBC team's operational, financial and strategic initiatives to help the IBC team achieve their goals. The Operations Associate will support the Director of Operations to drive continuous improvement and efficiency to all aspects of operations ensuring IBC services are delivered effectively and consistently. They will handle staffing and workload management to ensure projects are staffed effectively. They will work cross-functionally with the services teams including Finance, HR, Marketing, Compliance and IBC practice teams.
Responsibilities:
  • Assist in implementing operational processes, tools, and workflows to improve efficiency and consistency across IBC services.
  • Manage project staffing, including tracking team capacity, making project assignments and maintaining visibility into project pipeline and workload distribution.
  • Communicate with project leads to ensure alignment on deadlines, priorities, and resource needs.
  • Maintain and continuously improve standard operating procedures, templates, and documentation.
  • Develop, maintain, and distribute recurring operational and performance reports (KPIs, utilization, pipeline, project status, etc.)
  • Build dashboards and reports to track progress against strategic and business plan goals.
  • Assist with budgeting, forecasting, and tracking of team financial performance.
  • Collaborate with Finance to ensure accurate data inputs, reporting, and alignment.
  • Support the execution of strategic initiatives and annual business plan priorities.
  • Track progress on key initiatives and prepare updates for leadership.
  • Assist in coordinating strategic planning activities (materials, timelines, data gathering).
  • Conduct research and analysis to support new initiatives and business opportunities.
  • Collaborate with services teams including Finance, HR, Marketing, Compliance and IBC practice teams.
  • Cultivate and maintain effective relationships with potential internal/external clients, partners and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services.

Selection Criteria
Education & Experience:
  • Bachelor's degree in Business, Finance, Economics, or related field.
  • Additional Professional Designations or Certifications desired.
  • 2-5 years of experience within operations, preferably within investment banking, consulting or financial services.
  • Advanced proficiency in Microsoft office, especially Excel.

Other:
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills with strong attention to detail.
  • Excellent project management; with analytical, organizational and problem-solving abilities.
  • Strong communication skills: both written and verbal with demonstrated creativity with regard to work.
  • Demonstrated industry business acumen; ability to grasp new business concepts and issues.
  • Ability to travel up to 25% of the time; includes overnight and limited weekend travel.
  • Ability to work flexible and/or extended hours as needed.

Working at MarshBerry
Who We Are:
MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all.
What We Do:
MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers, as well as wealth and retirement plan advisors. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the financial services industry for providing innovative and customized solutions to our clients, with whom we build trusted advisor relationships. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals.
It's one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has recently been awarded the following:
  • Crain's Best Employers in Ohio
  • The Nation's Best and Brightest in Wellness
  • North Coast 99
  • Top Work Places - The Plain Dealer
  • Weatherhead 100
  • West Michigan's Best and Brightest Companies to Work for

To learn more about MarshBerry, visit www.marshberry.com.
We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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