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Customer Service Operations Associate Jobs in Cleveland, OH

Borden Dairy

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.25/hr

Borden Dairy Customer Service Associate We're on the Moo-ve with new opportunities!! And you know ... operations. JOB RESPONSIBILITIES * Receive and process customer orders daily via phone (including ...

Variety Stores LLC

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Medina, OH

$13 - $17.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Brook Park, OH · On-site

$13.75 - $18.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Elyria, OH · On-site

$13.25 - $18.25/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Akron, OH · On-site

$13.50 - $18.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Mentor, OH · On-site

$13 - $18/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Variety Stores LLC

Customer Service Associate

Cleveland, OH

$14.50 - $19.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Roses Discount Stores

Customer Service Associate

Cleveland, OH · On-site

$14.50 - $19.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service operations associate in Cleveland, OH is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the most commonly searched types of Customer Service Operations jobs in Cleveland, OH?

The most popular types of Customer Service Operations jobs in Cleveland, OH are:

What are popular job titles related to Customer Service Operations Associate jobs in Cleveland, OH?

For Customer Service Operations Associate jobs in Cleveland, OH, the most frequently searched job titles are:

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The top searched job categories for Customer Service Operations Associate jobs in Cleveland, OH are:

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Cities near Cleveland, OH with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Customer Service Associate

Borden Dairy

Cleveland, OH • On-site

$14 - $19.25/hr

Other

Posted 8 days ago

Borden Dairy rating

5.6

Company rating: 5.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

359th of 438 rated food and drinks producers

Job description

Borden Dairy Customer Service Associate

We're on the Moo-ve with new opportunities!! And you know, if it's Borden, it's got to be good!

At Borden Dairy, we've embraced the "Glass Half Full" mindset since 1857. Guided by our beloved mascot, Elsie, we spread joy and optimism to American families everywhere. Our mission is simple: to be the best-in-class dairy brand in the markets we serve.

Join Elsie's Herd today!

POSITION SUMMARY

Borden Dairy is seeking a friendly, detail-oriented, and solution-focused professional to join our team as a Customer Service Associate. This role is responsible for accurately receiving and processing customer orders in a high-volume environment while delivering exceptional service to both internal and external partners. Daily responsibilities include managing orders received via phone, fax, email, web, and EDI, and ensuring all requests are handled promptly and in accordance with established policies and procedures.

The ideal candidates will have experience supporting multiple locations within a shared-services environment, particularly in manufacturing, distribution, or wholesale operations.

JOB RESPONSIBILITIES

  • Receive and process customer orders daily via phone (including pre-orders), fax, email, web orders, and EDI transmissions with accuracy and timeliness
  • Monitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order-related tasks
  • Respond to internal and external inquiries and ensure appropriate and timely resolution
  • Maintain order cut-off timing in coordination with business units
  • Answer incoming customer calls and route them to the appropriate department or branch for follow-up
  • Develop strong knowledge of company products, programs, and systems used to manage customer accounts
  • Resolve escalated customer concerns using effective problem-solving and de-escalation techniques to achieve satisfactory outcomes

QUALIFICATIONS

  • High School Diploma or GED required
  • Proficient in reading and writing English
  • 2–3 years of experience with ROSS, AS400, and/or Green Screen systems preferred
  • Proficient in Microsoft Office, especially Excel; strong 10-key skills required
  • 2–3 years of experience in an order-entry or shared-services environment, ideally within distribution, manufacturing, or warehouse operations
  • Experience supporting multiple locations, product lines, and customer groups in a fast-paced or start-up environment
  • Strong verbal and written communication skills, including grammar, clarity, and follow-through
  • Demonstrated ability to work independently and collaboratively in fast-paced, dynamic environments.
  • Demonstrated ability to perform effectively under pressure and manage competing priorities
  • Professional, caring, and enthusiastic demeanor when interacting with customers and colleagues
  • Advanced phone etiquette, customer service, and problem-resolution skills
  • Bilingual abilities are a plus
  • Ability and willingness to work overtime, weekends, holidays, and various shifts as required.

EOE Vet/Disability

Borden Dairy is proud to be an Equal Opportunity Employer. We actively seek to recruit, hire, and promote qualified individuals from all backgrounds, including women, minorities, veterans, and individuals with disabilities.

In accordance with the Americans with Disabilities Act (ADA), Borden Dairy provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Borden Dairy. If you require an accommodation during the application process or while employed, please contact Human Resources at HR.HQ@bordendairy.com for assistance.

Know Your Rights

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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