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Customer Service Operations Associate Jobs in Cleveland, OH

Ollie's

Customer Service Associate

North Olmsted, OH · On-site

$13.25 - $18.25/hr

The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.

Big Lots

Customer Service Associate

Cleveland, OH · On-site

$14 - $19.25/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Roses Discount Stores

Customer Service Associate

Medina, OH · On-site

$13 - $17.75/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

Sephora

Operations Associate - Full Time

OH · On-site

$18 - $20.50/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Full Time

Fairlawn, OH

$18 - $20.50/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Beachwood, OH · On-site

$18 - $20.50/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Big Lots

Customer Service Associate

Akron, OH · On-site

$13.75 - $19.25/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Ability to follow directives and interpret retail operational documents as assigned. Experience:

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service operations associate in Cleveland, OH is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the most commonly searched types of Customer Service Operations jobs in Cleveland, OH?

The most popular types of Customer Service Operations jobs in Cleveland, OH are:

What are popular job titles related to Customer Service Operations Associate jobs in Cleveland, OH?

For Customer Service Operations Associate jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Cleveland, OH look for?

The top searched job categories for Customer Service Operations Associate jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Customer Service Operations Associate jobs?

Cities near Cleveland, OH with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

GC Retail Operations Associate Store 612

The Guitar Center Company

Mayfield Heights, OH • On-site

$11.70 - $17.55/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Guitar Center rating

6.0

Company rating: 6.0 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

374th of 734 rated retailers

Job description

Pay Rate: $11.70/hr - $17.55/hr depending on background and experience.
The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Why Guitar Center? Here's just some of the rewards:
For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
POSITION OVERVIEW:
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
As our Operations Associate, you will be responsible shipping and receiving stock/shipments, administer daily tasks, and ensure product is merchandised for the customer to have a great experience in our stores.
A few special characteristics that make our Operations Associates successful:
  • Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
  • Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
  • Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
  • Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

As our Operations Associate, you will:
  • Tasks related to inventory control
  • Shipping and receiving of gear and other items
  • Cycle Counting of Inventory (preparation and execution)
  • Stocking and merchandising to a planogram
  • Printing and placing of signage and price signs (POP)
  • Cash Handling
  • Shrink awareness and control
  • Additional duties as assigned

Requirements:
  • Basic understanding of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Must be able to work in a loud environment for 5-8 hours
  • Must be able to work weekends, holiday, and evenings
  • Must be able to lift up to 40 lbs

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to recruiting@guitarcenter.com.

What Guitar Center employees say

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About Guitar Center

Sourced by ZipRecruiter

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westlake Village, CA, US

Year founded

1964

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