As a Content Operations Associate in Employee Experience, you will enhance user journeys by planning, creating, and structuring knowledge content for help specialists, ensuring quality and timely ...
As a Content Operations Associate in Employee Experience, you will enhance user journeys by planning, creating, and structuring knowledge content for help specialists, ensuring quality and timely ...
As a Content Operations Associate in Employee Experience, you will enhance user journeys by planning, creating, and structuring knowledge content for help specialists, ensuring quality and timely ...
As a Content Operations Associate in Employee Experience, you will enhance user journeys by planning, creating, and structuring knowledge content for help specialists, ensuring quality and timely ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
As a Content Operations Associate in Employee Experience, you will play a contributing role in shaping our internal servicing experience by planning, creating, and structuring knowledge content that ...
Partner with content strategy, technology, and operations teams to reimagine content processes using automation, AI, and modern content tooling. * Evaluate content technology applications and help ...
Partner with content strategy, technology, and operations teams to reimagine content processes using automation, AI, and modern content tooling. * Evaluate content technology applications and help ...
Partner with content strategy, technology, and operations teams to reimagine content processes using automation, AI, and modern content tooling. * Evaluate content technology applications and help ...
Partner with content strategy, technology, and operations teams to reimagine content processes using automation, AI, and modern content tooling. * Evaluate content technology applications and help ...
Partner with content strategy, technology, and operations teams to reimagine content processes using automation, AI, and modern content tooling. * Evaluate content technology applications and help ...
Partner with content strategy, technology, and operations teams to reimagine content processes using automation, AI, and modern content tooling. * Evaluate content technology applications and help ...
Partner with content strategy, technology, and operations teams to reimagine content processes using automation, AI, and modern content tooling. * Evaluate content technology applications and help ...
Partner with content strategy, technology, and operations teams to reimagine content processes using automation, AI, and modern content tooling. * Evaluate content technology applications and help ...
This role sits at the intersection of content strategy, AI-enabled workflow design, marketing operations, and web platform execution. Owns the evolution of AI-assisted content development workflows ...
This role sits at the intersection of content strategy, AI-enabled workflow design, marketing operations, and web platform execution. Owns the evolution of AI-assisted content development workflows ...
Content and Communications Specialist
Columbus, OH · On-site
$50K - $65K/yr
Highlight team member achievements, company milestones, and internal events * Assist with communications that strengthen connection across our growing organization Content Operations * Support the ...
Quick apply
Content and Communications Specialist
Columbus, OH · On-site
$50K - $65K/yr
Highlight team member achievements, company milestones, and internal events * Assist with communications that strengthen connection across our growing organization Content Operations * Support the ...
Content and Communications Specialist
Columbus, OH · On-site
$50K - $65K/yr
Highlight team member achievements, company milestones, and internal events * Assist with communications that strengthen connection across our growing organization Content Operations * Support the ...
Content and Communications Specialist
Columbus, OH · On-site
$50K - $65K/yr
Highlight team member achievements, company milestones, and internal events * Assist with communications that strengthen connection across our growing organization Content Operations * Support the ...
Content and Communications Specialist
Columbus, OH · On-site
$50K - $65K/yr
Highlight team member achievements, company milestones, and internal events * Assist with communications that strengthen connection across our growing organization Content Operations * Support the ...
Content and Communications Specialist
Columbus, OH · On-site
$50K - $65K/yr
Highlight team member achievements, company milestones, and internal events * Assist with communications that strengthen connection across our growing organization Content Operations * Support the ...
Sitecore Content Hub Developer
$96K - $118K/yr
... operations under a Build-Run model Key Responsibilities Build Development Configure the Content Hub data model content asset types metadata schemas taxonomies relationships variants and templates ...
Sitecore Content Hub Developer
$96K - $118K/yr
... operations under a Build-Run model Key Responsibilities Build Development Configure the Content Hub data model content asset types metadata schemas taxonomies relationships variants and templates ...
CAS is currently seeking a Scientific Content Engineer for our Content Operations team. This position is based in Columbus, Ohio in a hybrid capacity but is open to qualified remote candidates.
CAS is currently seeking a Scientific Content Engineer for our Content Operations team. This position is based in Columbus, Ohio in a hybrid capacity but is open to qualified remote candidates.
Customer Support Specialist (Bilingual Portuguese/English)
Milford, OH · On-site
$47K - $50K/yr
Media Content Operations & Quality Assurance * Manage and maintain media content across multiple workflow-driven operational systems * Utilize client-specific tools and platforms to update, correct ...
Quick apply
Customer Support Specialist (Bilingual Portuguese/English)
Milford, OH · On-site
$47K - $50K/yr
Media Content Operations & Quality Assurance * Manage and maintain media content across multiple workflow-driven operational systems * Utilize client-specific tools and platforms to update, correct ...
Department Hours: 8am - 1am (7 days a week) Must be flexible in shift Key Responsibilities Media Content Operations & Quality Assurance Manage and maintain media content across multiple workflow ...
Department Hours: 8am - 1am (7 days a week) Must be flexible in shift Key Responsibilities Media Content Operations & Quality Assurance Manage and maintain media content across multiple workflow ...
Content Operations information
See Ohio salary details
$28K - $36.6K
2% of jobs
$36.6K - $45.2K
1% of jobs
$45.2K - $53.8K
1% of jobs
$53.8K - $62.4K
2% of jobs
$62.4K - $71K
2% of jobs
$71K - $79.6K
2% of jobs
$79.6K - $88.2K
1% of jobs
$88.2K - $96.8K
1% of jobs
$96.8K - $105.4K
1% of jobs
$105.4K - $114K
1% of jobs
$115.1K is the 25th percentile. Wages below this are outliers.
$114K - $122.6K
85% of jobs
$28K
$110.9K
$122.6K
How much do content operations jobs pay per year?
What are the key skills and qualifications needed to thrive in the Content Operations position, and why are they important?
To thrive in a Content Operations role, you need a solid understanding of content management systems (CMS), workflow optimization, and editorial processes, often paired with a degree in communications, marketing, or a similar field. Familiarity with tools such as WordPress, Asana, Jira, and analytics platforms like Google Analytics is common, and Agile methodology certifications can be beneficial. Strong organizational skills, attention to detail, and effective collaboration and communication are essential soft skills for streamlining content production. These competencies ensure content is produced efficiently, aligns with strategic goals, and maintains high quality across multiple channels.
What does a typical day look like for someone working in Content Operations?
A typical day in Content Operations often involves coordinating content calendars, tracking the progress of multiple projects, and ensuring that assets move smoothly through review and publication workflows. You’ll work closely with writers, editors, designers, and marketing teams to address bottlenecks and maintain consistent quality and timelines. Monitoring analytics, updating documentation, and troubleshooting any content management system issues are also common tasks. Collaboration and proactive communication are key, as you'll be the bridge between creative and technical teams, helping to keep all content initiatives aligned and on schedule.
What is a Content Operations job?
A Content Operations job focuses on managing the processes, tools, and workflows that enable efficient content creation, distribution, and optimization. It involves coordinating teams, maintaining content governance, streamlining workflows, and ensuring content meets quality and brand standards. This role typically works closely with content creators, marketers, and technology teams to improve efficiency and scalability. Strong organizational, analytical, and communication skills are essential for success in this position.

Full-time
Posted 26 days ago
Job description
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Content Operations Associate in Employee Experience, you will enhance user journeys by planning, creating, and structuring knowledge content for help specialists, ensuring quality and timely delivery while collaborating with various teams.
Responsibilities:
• Plan and create engaging, user-friendly content for knowledge articles and adhere to the firm's standards and best practices.
• Structure and organize content using information architecture principles to enhance user experience and facilitate easy navigation within products and services.
• Collaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelines.
• Draft clear and concise content to communicate complex concepts effectively.
• Manage intake request queue and regular maintenance updates to knowledge articles within SLA timelines.
• Use your skills in data analytics and digital proficiency to deliver results aligned with business strategy.
Qualifications:
Required:
• 2+ years of experience or equivalent expertise in content editing, writing, communications, operations or a related field
• Experience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiences
• Advanced skills in written and verbal communication, ensuring clarity in all messaging
• Highly organized and detail-oriented with project management experience
Preferred:
• Proficiency in using content management systems (HTML knowledge is a plus)
• Interest and familiarity with AI and LLMs
• Ability to manage diverse stakeholder feedback
• Experience adhering to style guides and design system guidance
Company:
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. Founded in 2000, the company is headquartered in New York, USA, with a team of 10001+ employees. The company is currently Late Stage.