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Customer Service Operations Jobs in California (NOW HIRING)

Humina Resource

Customer Service/Operation

Torrance, CA

$20 - $21/hr

Customer Service / Operations Associate (Part-Time) Location: Torrance, CA 90502 Schedule: Approximately 29 hours/week (Core hours: 10:00 AM - 3:00 PM, flexible) Compensation: $20-21/hour Employment ...

Rivian

Service Operations Supervisor

El Segundo, CA

Responsibilities Uphold the Customer Experience * Champion and uphold Rivian's world-class service ... Oversee Front-of-House Operations * Direct intake and checkout flows to address all customer ...

Rivian

Service Operations Supervisor

Milpitas, CA · On-site

Responsibilities Uphold the Customer Experience * Champion and uphold Rivian's world-class service ... Oversee Front-of-House Operations * Direct intake and checkout flows to address all customer ...

Rivian

Service Operations Supervisor

Milpitas, CA

Responsibilities Uphold the Customer Experience * Champion and uphold Rivian's world-class service ... Oversee Front-of-House Operations * Direct intake and checkout flows to address all customer ...

Rivian

Service Operations Supervisor

El Segundo, CA · On-site

Responsibilities Uphold the Customer Experience * Champion and uphold Rivian's world-class service ... Oversee Front-of-House Operations * Direct intake and checkout flows to address all customer ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

AEM Inc

Service & Operations Coordinator III

San Diego, CA · On-site

$75K - $85K/yr

This senior-level role independently manages customer RFQs, quotations, purchase orders, order ... The Service & Operations Coordinator III works closely with production, sales, and shipping teams ...

Hermosa Cyclery, Inc

Customer Service

Hermosa Beach, CA · On-site

$15.50 - $18/hr

We are looking for a reliable, friendly and conscientious person to fill a part time or full time customer service / operations position who can work weekdays and weekends year-round. Hours and ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Jobs in California

Customer Service Operations information

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How much do customer service operations jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for customer service operations in California is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.87 per hour, depending on experience, location, and employer.

What is the job description of customer service operations?

Customer Service Operations involves managing and coordinating customer service activities to ensure efficient support and satisfaction. It includes overseeing customer interactions, implementing service processes, and utilizing tools like CRM systems. The role often requires strong communication skills, problem-solving abilities, and knowledge of customer service standards.

What are some common challenges faced by professionals in Customer Service Operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is customer service operations?

Customer service operations involve managing and coordinating the activities that support customer interactions, such as handling inquiries, resolving issues, and ensuring customer satisfaction. This role often requires skills in communication, problem-solving, and familiarity with customer management tools like CRM software. It is essential for maintaining positive customer relationships and supporting business goals.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Executive, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are Customer Service Operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

What jobs pay 4000 a week without a degree?

Customer Service Operations roles typically do not pay $4,000 a week without advanced experience or specialized skills. High-paying jobs in this field usually require management experience, certifications, or technical knowledge, but some sales or business development positions with commissions can reach that level. Most roles at this pay scale are found in sales, real estate, or entrepreneurial ventures rather than standard customer service jobs.

What are the key skills and qualifications needed to thrive in Customer Service Operations, and why are they important?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.
What are the most commonly searched types of Customer Service Operations jobs in California? The most popular types of Customer Service Operations jobs in California are:
What are popular job titles related to Customer Service Operations jobs in California? For Customer Service Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations jobs in California look for? The top searched job categories for Customer Service Operations jobs in California are:
What cities in California are hiring for Customer Service Operations jobs? Cities in California with the most Customer Service Operations job openings:
Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in California as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,982 per year, or $20.2 per hour.

Customer Service & Operations Representative

Arsenault Inc

San Jose, CA • Remote

$18.75 - $25.50/hr

Full-time

Medical, Retirement

Posted 2 days ago

Job description

Position: Customer Service & Operations Representative

Location: Remote

Rate: Negotiable based on experience

Duration: 3 Months+

Our client is currently seeking a Customer Service & Operations Representative to join their team.

The right candidate will be responsible for ensuring their task-oriented workflow is performed with urgency, diligence, efficiency, and quality. Immediate daily duties will include reviewing order management system tickets of various statuses, following up with customers via email and following up with our fulfillment partners on various order and fulfillment issues and needs. Long term daily duties will be expanded upon, including learning new ticket types and workflows, chat, call and email interactions with customers and the compliance and eligibility nuances of the various pre-tax flexible spending/saving accounts.

Duties include but are not limited to:

  • Respond to incoming calls and follow up with customers via call as needed, inbound and outbound email and support live chat from customers
  • Follows up with the fulfillment team regarding various order related issues/requests
  • Reviews, follows up on and resolves tickets in the order management system as outlined in the daily workflow
  • Create an open and accessible environment for communication

Required Qualifications:

  • Excellent listening and communication skills, particularly in written presentation
  • Extremely detail oriented
  • Superior multitasking skills with minimal to no error
  • Able to respond to 8+ emails per hour to start with the aim to increase over time
  • Able to handle 6+ concurrent chats
  • Able to handle incoming calls and be comfortable talking to people over the phone)
  • Open to flexibility around work prioritization and potential changes as well as working with a sense of urgency on competing tasks while adhering to task driven workflow processes
  • Can both work autonomously and as a part of a team. Needs to recognize when its appropriate to communicate to management / the rest of the team the need for support
  • Possess excellent customer service skills
  • Consistent proficiency for outstanding follow up with internal and external stakeholders
  • Reliable in the way of time and attendance (we are counting on you!)
  • Strong problem-solving skills, presenting a resolution-based way of thinking
  • Comfortable working on task driven workflow processes

Bonus points for:

  • Experience using Zendesk for B2C email/chat and Salesforce Order Management
  • Experience working in an order management system that has ticketing capacity
  • Has managed live chat with customers
  • Worked in a call center environment and/or as part of an e-comm customer service team
  • Has experienced working in a high-volume capacity
  • Has used google docs before
  • Has managed data entry (logging issues across systems and teams) prior
  • Able to follow many stepped processes

Additional Benefits:

For this opportunity, you will also be eligible for benefits through Arsenault for the contract period, 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

EEO Employer

Arsenault is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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