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Customer Service Operations Jobs in California (NOW HIRING)

Chisel Industries

VP, Service Operations & Sales

Napa, CA · On-site

$90 - $120/hr

VP, Service Operations & Sales Napa, CA · On-Site · Full-Time · Reports to: General Manager ... You'll own the routes, the technicians, the customer relationships, and the revenue number. This is ...

View Cleaners

Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Overseeing customer service operations for smooth, efficient service delivery. * Fostering a positive and engaging environment for both customers and employees. * Handling and resolving customer ...

Aleron

Customer Service Support II

Fremont, CA · On-site

$27.96/hr

Gain exposure to manufacturing, supply chain, order management, and customer service operations. * Play a critical role in maintaining customer satisfaction and supporting business success. * Develop ...

Marukai

HQ Customer Service Coordinator

Gardena, CA

$18.25 - $24/hr

Support the implementation of customer service standards and procedures, helping ensure consistency across assigned stores or departments. * Assist in daily front-end and customer service operations ...

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Customer Service Operations information

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How much do customer service operations jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service operations in California is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.87 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.

What are the most commonly searched types of Customer Service Operations jobs in California?

The most popular types of Customer Service Operations jobs in California are:

What are popular job titles related to Customer Service Operations jobs in California?

For Customer Service Operations jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations jobs in California look for?

The top searched job categories for Customer Service Operations jobs in California are:

What cities in California are hiring for Customer Service Operations jobs?

Cities in California with the most Customer Service Operations job openings:

Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,982 per year, or $20.2 per hour.

VP, Service Operations & Sales

Chisel Industries

Napa, CA • On-site

$90 - $120/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 25 days ago

Job description

VP, Service Operations & Sales

Napa, CA · On-Site · Full-Time · Reports to: General Manager

About Paradise Pools

Paradise Pools is one of the leading pool service companies in the Napa Valley region, serving 1,600+ residential and commercial customers across Napa, Sonoma, and surrounding counties. We're backed by Chisel Industries, a tech-enabled holding company transforming how skilled trades businesses operate, using AI, smart routing, and modern field management to deliver better service at scale.

We're growing fast and investing heavily in our operations. This is a rare opportunity to lead both service delivery and revenue growth for a well-established business at the start of an exciting new chapter.

The Role

The VP of Service Operations and Sales is a senior leadership position responsible for the end-to-end performance of our field service organization and our customer acquisition and retention efforts. You'll own the routes, the technicians, the customer relationships, and the revenue number. This is a builder's role. You'll inherit a strong foundation with a talented team and you'll be expected to push both to the next level.

What You'll Own Service Operations
  • Lead and develop a team of field service technicians, managers, and route supervisors
  • Responsible for Service efficiency targeting meaningful reductions in drive time, fuel, and labor cost through smarter scheduling and technology
  • Own service quality metrics: customer satisfaction, first-visit resolution, chemical compliance, and on-time performance
  • Partner with our GM and tech team to roll out new field management tools and other technologies to optimize for scaling, efficiency, and predictability
  • Build and enforce operational SOPs that scale across a growing route network
  • Responsible for Service Operations KPI’s and quality control
Sales & Revenue
  • Own the revenue line: recurring service, upsells (repairs, equipment, remodels), and new customer acquisition
  • Lead and coach our sales function, working closely with the Sales Manager to sharpen pipeline, conversion, and retention
  • Develop territory expansion strategy across our 5-county service area
  • Build relationships with property managers, builders, and real estate professionals to drive commercial account growth
  • Own pricing strategy and margin discipline on service agreements
Leadership & Culture
  • Serve as a culture carrier demonstrating accountable, customer-first, and always improving mentality
  • Partner cross-functionally with office, permits/design, and remodel teams
  • Report regularly on KPIs to the General Manager and Chisel Industries leadership
What We're Looking For Required
  • 7+ years of experience in field service operations and/or sales — ideally in pool/spa, HVAC, plumbing, landscaping, or a related trade
  • Proven track record managing field technician teams of 10+ employees
  • Experience owning a P&L or a defined revenue target
  • Strong people leader: you develop the people around you, not just manage tasks
  • Operationally sharp: you think in systems, schedules, and metrics
  • Comfortable with technology and excited to explore how technology can improve work
  • Clean driving record; valid California driver's license required
  • Bilingual Spanish required
Nice to Have
  • CPO (Certified Pool/Spa Operator) certification, or willingness to obtain
  • Experience with field service management software (Skimmer, ServiceTitan, Jobber, or similar)
  • Familiarity with the Napa/Sonoma market and its customer base
Compensation & Benefits
  • Competitive base salary commensurate with experience
  • Performance bonus tied to service quality and revenue KPIs
  • Full benefits package: medical, dental, vision
  • Company vehicle or vehicle allowance
  • 401(k) with company contribution
  • Growth opportunity as we expand across California and beyond

Paradise Pools is an Equal Opportunity Employer.

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