Customer Service Operations Jobs (NOW HIRING)

Join us and make YOUR mark on the World!

Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability. 

Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact.

We're looking for a Service Operations Specialist (A07.2) to administer and coordinate service operations for visit, meeting, access, space, and facilities for assigned areas within the Livermore Valley Open Campus (LVOC), B001, and Discovery Center operations. This position will assess requirements and implement solutions for a broad range of service operations activities to ensure assigned facilities are safe, functional, well-coordinated, and responsive to customer and organizational needs. This role serves as an important operational point of contact for employees, tenants, guests, visitors, service providers, and internal partners. You will interpret and apply established policies, procedures, and service practices to administer daily operations, coordinate logistics, maintain records, respond to customer needs, and help ensure efficient and professional service delivery across assigned spaces.

In this role, you will also provide backup support to the LVOC Operations Manager by coordinating multi-faceted campus and facility operations activities, occupant services, visits and events, and other service needs. This position is within the LVOC department within the Office of the Deputy Director for Science & Technology.

This position requires full-time on-site presence due to the nature of the work.

Please provide a cover letter expressing your interest in this role.

You will 

• Administer and coordinate day-to-day service operations for assigned facilities and shared service areas within LVOC, B001, and the Discovery Center.
• Serve as a primary operational contact for tenants, visitors, guests, and service providers, delivering responsive customer service and guidance on processes and procedures.
• Oversee and execute meetings, events, visits and operational support activities, including scheduling, room setup, signage, guest check-in, badging, and basic resolution for meeting technology issues.
• Administer and monitor building access, safety, security, health, and emergency-related procedures in accordance with established practices.
• Coordinate space and occupancy activities, including tenant onboarding, moves, shared-use spaces, and related communications.
• Coordinate multi-faceted facility and workplace service needs with internal partners and vendors, including maintenance, janitorial, security, badging, IT, and other support organizations.
• Maintain, monitor, and analyze operational records, calendars, logs, forms, databases, and prepare standard reports related to operational, service, safety, security, and facility usage activities.
• Coordinate and support planning activities for visits, industry days, startup or occupancy activities, working groups, and other assigned service operations needs.
• Perform other duties as assigned.

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Education or relevant experience in service operations, office or administrative support, customer service, facilities support, or a related area.
• Experience coordinating multiple operational activities such as scheduling, workflow, meetings, events, records, reports, or customer support in a service, office, or facilities environment.
• Experience coordinating with facilities, security, IT, maintenance, custodial, or similar service organizations.
• Experience applying policies, procedures and operational practices in support of building operations, workplace services, occupancy or move coordination, or related service operations processes.
• Proficiency with Microsoft Office and collaboration tools, and ability to maintain and analyze operational records and documentation accurately and prepare standard reports.
• Strong organizational, communication, customer service, and problem-solving skills, with sound judgment, attention to detail, and the ability to manage multiple priorities independently and collaboratively.
• Ability to lift 30 pounds which includes tables, chairs and boxes.

Qualifications We Desire

• Associate degree in a related field.
• Experience with administering visitor logistics, guest check-in, badging, access coordination, or similar service operations functions.
• Familiarity with building access, safety, emergency coordination, or security-related service operations practices.

Pay Range

$94,560 - $115,728

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage.  An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

Pre-Placement Medical Exam

A job related pre-placement medical examination may be required.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under "Find Your Job" of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.