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Customer Service Operations Jobs (NOW HIRING)

Albertsons

Service Operations Assistant

Lewisville, TX · On-site

Support customer service initiatives that improve the overall shopping experience. * Monitor ... Drive Up & Go Operations * Assist with daily Drive Up & Go operations to ensure timely and accurate ...

Albertsons

Service Operations Assistant

Lewisville, TX · On-site

Support customer service initiatives that improve the overall shopping experience. * Monitor ... Drive Up & Go Operations * Assist with daily Drive Up & Go operations to ensure timely and accurate ...

Quality Truck & Equipment Co

Be Seen First

Service Operations Manager

Bloomington, IL · On-site

Service Operations Manager Quality Truck & Equipment Co. - Bloomington, Illinois Lead Growth. Drive ... We are looking for a motivated leader who can increase shop productivity, expand our customer base ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Deliver outstanding customer service and promote a positive shopping experience. * Assist customers with questions, concerns, returns, exchanges, and service requests. * Resolve customer issues ...

Levata

Director, Service Operations

Louisville, KY · On-site

Drive resolution of complex service issues, escalations, and customer-impacting operational challenges. * Ensure operational readiness, capacity planning, and scalable service delivery processes.

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.

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Customer Service Operations information

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How much do customer service operations jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service operations in the United States is $20.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is customer service operations?

Customer Service Operations refer to the processes, teams, and strategies that organizations use to deliver support and service to their customers. This includes managing customer inquiries, resolving issues, implementing service policies, and utilizing technology to ensure efficient and effective customer interactions. The goal of customer service operations is to enhance the customer experience, improve satisfaction, and support business objectives. These operations often involve collaboration between various departments and the use of tools like CRM systems and help desks.

What are the key skills and qualifications needed to thrive in customer service operations?

To thrive in Customer Service Operations, you need strong problem-solving abilities, communication skills, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) systems, help desk software, and sometimes certifications like ITIL or COPC are typically required. Outstanding interpersonal skills, patience, and the ability to manage stress help professionals excel in handling customer concerns and leading teams. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and smooth operational workflows.

What are some common challenges faced by professionals in customer service operations, and how are they typically addressed?

Professionals in Customer Service Operations often encounter challenges such as managing high call volumes, resolving complex customer issues, and maintaining service quality across multiple channels. These challenges are typically addressed through robust training programs, implementation of customer relationship management (CRM) systems, and close collaboration with cross-functional teams like IT and Quality Assurance. Regular feedback sessions and performance metrics help identify areas for improvement, ensuring that both customer satisfaction and operational efficiency remain high.

What is the difference between Customer Service Operations vs Customer Support Specialist?

AspectCustomer Service OperationsCustomer Support Specialist
Primary FocusOverseeing customer service processes, managing teams, and improving service efficiencyProviding direct assistance to customers, resolving issues, and answering inquiries
Required SkillsLeadership, process management, communication, and problem-solvingTechnical knowledge, communication, troubleshooting, and customer interaction skills
Work EnvironmentTeam management, coordination, and strategic planning in office or remote settingsDirect customer interaction via phone, email, or chat
Common UsageIn organizations focusing on customer service strategy and operationsIn roles focused on customer issue resolution and support

Customer Service Operations involves managing and optimizing customer service processes, while Customer Support Specialists focus on directly assisting customers with their issues. Both roles require strong communication skills, but differ in scope and responsibilities.

Is remote customer service operations a stressful job?

Remote customer service operations can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, factors like flexible schedules and the use of support tools can help manage stress levels for agents. Individual experiences vary based on workload and work environment.
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What are popular job titles for Customer Service Operations?

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Customer Service Operations jobs near you
Infographic showing various Customer Service Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,539 per year, or $20.5 per hour.

Customer Service Operations Associate - Filing Manager

White Plains, NY

Wolters Kluwer
Accounting Services • 10K+ employees
Learn more about Wolters Kluwerexternal

$35K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Wolters Kluwer rating

9.1

Company rating: 9.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Operations Associate ("CSOA") - Filing Manager is a member of the Account Services Department within CT's Business Licensing ("BL'') Team. The CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.

Essential Duties and Responsibilities:

  • Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
  • Submit 50-100 applications per week (varies based on complexity of filings)
  • Work closely with Customer Success Associate-Account Managers ("CSA") to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
  • Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL'.s onboarding and/or research teams
  • Operate efficiently within an internal collaborative team environment
  • Other duties as assigned

Job Qualifications:

  • Minimum Bachelor's degree, or equivalent experience
  • 1-2 years of data entry and/or licensing experience is preferred

Other Knowledge, Skills, Abilities or Certifications:

  • Exceptional interpersonal skills to communicate with government agencies and colleagues
  • Use of considerable tact and discretion when dealing with sensitive data
  • Ability and desire to work in a fast paced environment
  • Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
  • Excellent attention to detail and high degree of accuracy and consistency
  • Top of the line organization skills in all facets of project workflow
  • Superb time management skills
  • Ability to maintain a customer centric focus and work ethic at all times
Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$35,000.00 - $58,600.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

What Wolters Kluwer employees say

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About Wolters Kluwer

Sourced by ZipRecruiter

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications

Industry

Accounting services, library and information services and it services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

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