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Customer Service Operations Manager Jobs in Santee, CA

EoS Fitness

Operations Manager

San Diego, CA · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Encinitas, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

San Diego, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager-CA

San Diego, CA · On-site

$22.75 - $36.75/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Mail Dispatch

Be Seen First

Operations Manager

San Diego, CA · On-site

$80K - $100K/yr

We are seeking an experienced Operations Manager to lead San Diego-based operations and take ownership of daily transportation operations, team performance, customer service, and operational results.

Any Hour Group

HVAC Operations Manager

San Diego, CA · On-site

The Service Manager will oversee the day-to-day operations of the HVAC service department ... Ensuring high-quality service delivery, efficient operations, customer satisfaction, and other ...

AdaptHealth

Operations Manager

San Diego, CA · On-site

$70K - $75K/yr

The Manager of Operations oversees daily operations within one or multiple branch locations ... Identifies service trends, addresses customer concerns, and conducts root cause analysis to ...

CVS Health

Operations Manager-CA

La Jolla, CA · On-site

$22.75 - $36.75/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager-CA

Imperial Beach, CA · On-site

$21.90 - $35.90/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Reaxiomatic

Operations Manager

San Diego, CA · On-site

However, the role manages subcontractors, vendors, and external service providers as needed to execute facility projects and maintain operations. In addition to infrastructure management, the role ...

Watts

Operations Manager

Escondido, CA · On-site

For 150 years, Watts has built best-in-class products that are trusted by customers in residential ... Scope of Position The Operations Manager is responsible for leading manufacturing, warehouse ...

Vets Hired

Operations Manager

Escondido, CA

Support Sales & Operations Planning (S&OP) to align production with customer demand. * Oversee ... Manage receiving, inventory control, shipping, warehouse operations, and logistics. * Ensure ...

Caseman GPC LLC

Operations Manager

Poway, CA · On-site

Every case we create helps our customers protect what matters, and you will play a key role in ... operational reporting * Experience using Click Up or other project management systems * Lean ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Santee, CA

Customer Service Operations Manager information

See Santee, CA salary details

$45.3K

$125.8K

$137.8K

How much do customer service operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer service operations manager in Santee, CA is $125,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $136,300.00 and $136,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Santee, CA are hiring for Customer Service Operations Manager jobs?

Cities near Santee, CA with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Santee, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $125,371 per year, or $60.3 per hour.

Operations Manager

San Diego, CA • On-site

EoS Fitness
Fitness and Sports Centers • 1 - 5K employees
Learn more about EoS Fitnessexternal

Full-time

Re-posted 21 days ago

Job description

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards.  Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management. 

Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

  • Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
  • Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. 
  • Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. 
  • Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement. 
  • Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. 
  • Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols. 
  • Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. 
  • Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
  • Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. 
  • In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being. 

Qualifications:

  • 2-3 years of operations management experience
  • Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
  • 3-4 years of customer service experience
  • Prior experience or strong interest in the fitness industry is a plus
  • Excellent relationship building and influencing skills with people at all levels and in all functions.
  • Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
  • Excellent MS Office skills
  • And, of course, someone who embraces our Core Values!

Requirements:

  • Must successfully pass background check.
  • CPR certification required within 30 days of hire.
  • The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

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