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Customer Service Operations Manager Jobs in Riverside, CA

EōS Fitness

Operations Manager

Moreno Valley, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Lake Elsinore, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Santa Ana, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

San Bernardino, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Rancho Cucamonga, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Ladera Ranch, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Redlands, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations ...

Bank of Hope

Operations Manager

Irvine, CA · On-site

Customer Service Support: * Promote a culture of exceptional customer service by ensuring ... Manage operational tasks, such as maintaining branch supplies, overseeing facility needs, and ...

Hope Bank

Operations Manager

Irvine, CA

Customer Service Support: * Promote a culture of exceptional customer service by ensuring ... Manage operational tasks, such as maintaining branch supplies, overseeing facility needs, and ...

Attic Projects

Operations Manager

Rancho Cucamonga, CA

$100K - $125K/yr

The Operations Manager runs the day-to-day business at the branch level. Under the direction of the ... Strong customer service skills, including handling customer complaints and issues effectively

Copart, Inc.

Operations Manager

Colton, CA · On-site

$70K - $74K/yr

General Manager (GM) or Assistant General Manager (AGM) Position Summary The Operations Manager ... customer service, and executing company processes in alignment with Copart standards. Reporting to ...

Capstone Logistics LLC

Operations Manager

Ontario, CA · On-site

$75K/yr

Operations Manager Ontario, CA Salary: $75,000+ base with additional bonus potential Shift: 3pm ... Document and resolve any customer service or associate issues daily. Ensure all associates follow ...

Attic Projects

Operations Manager

Rancho Cucamonga, CA · On-site

$100K - $125K/yr

The Operations Manager runs the day-to-day business at the branch level. Under the direction of the ... Strong customer service skills, including handling customer complaints and issues effectively

Capstone Logistics

Operations Manager

Ontario, CA · On-site

$75K/yr

Operations Manager Ontario, CA Salary: $75,000+ base with additional bonus potential Shift: 3pm ... Ensure customer needs are met daily. * Document and resolve any customer service or associate ...

Capstone Logistics

Operations Manager

Ontario, CA · On-site

$75K/yr

Operations Manager Ontario, CA Salary: $75,000+ base with additional bonus potential Shift: 3pm ... Ensure customer needs are met daily. * Document and resolve any customer service or associate ...

ServiceMaster

Operations Manager

Irvine, CA · On-site

$60K - $75K/yr

The Operations Manager is responsible to implement the process improvement and practices across the ... class customer service and convenient access. By joining ServiceMaster, you'll be part of a ...

TelemetryX

Operations Manager

Irvine, CA · On-site

The Operations Manager will own end-to-end operational buildout, including CRM/ERP and data infrastructure, supply chain and customer deployment workflows, vendor and service-partner management, and ...

Kimball Equipment Company

Operations Manager

Corona, CA · On-site

$115K/yr

... and service teams. The Operations Manager oversees resources, drives process improvements, and ensures that day-to-day execution aligns with company goals and customer expectations. The ideal ...

Kimball Equipment Company

Operations Manager

Corona, CA · On-site

$115K/yr

... service teams. The Operations Manager oversees resources, drives process improvements, and ensures that daytoday execution aligns with company goals and customer expectations. The ideal candidate is ...

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All JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Riverside, CA

Customer Service Operations Manager information

See Riverside, CA salary details

$46.4K

$129K

$141.4K

How much do customer service operations manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for customer service operations manager in Riverside, CA is $129,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,800.00 and $139,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve service quality and customer satisfaction. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like process improvement or CRM tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Customer Service Director, Customer Experience Executive, or Customer Service Operations Manager in large organizations, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers in larger organizations can earn significantly more.
What cities near Riverside, CA are hiring for Customer Service Operations Manager jobs? Cities near Riverside, CA with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 71% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $129,029 per year, or $62 per hour.

Operations Manager

EōS Fitness

Moreno Valley, CA • On-site

$75K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

EōS Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

39th of 61 rated gym and leisure clubs

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards. Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.
Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
  • Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
  • Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
  • Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
  • Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
  • Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
  • Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
  • Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
  • Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
  • Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
  • In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications:
  • 2-3 years of operations management experience
  • Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
  • 3-4 years of customer service experience
  • Prior experience or strong interest in the fitness industry is a plus
  • Excellent relationship building and influencing skills with people at all levels and in all functions.
  • Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
  • Excellent MS Office skills
  • And, of course, someone who embraces our Core Values!

Requirements:
  • Must successfully pass background check.
  • CPR certification required within 30 days of hire.
  • The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

California Pay Range
$75,000-$75,010 USD
Benefits and Perks:
  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise - including supplements.
  • Employee referral program.
  • Daily Pay offered - access your funds before payday.
  • Competitive pay plus vacation, holiday, and sick pay.*
  • Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
  • 401(k) + Company matching!*
  • Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

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