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Customer Service Operations Manager Jobs in Riverside, CA

Amazon

Operations Manager

Rialto, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

San Bernardino, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Fontana, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Beaumont, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Ontario, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Fontana, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Moreno Valley, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Redlands, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

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Showing results 1-20

All JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Riverside, CA

Customer Service Operations Manager information

See Riverside, CA salary details

$46.4K

$129K

$141.4K

How much do customer service operations manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for customer service operations manager in Riverside, CA is $129,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,800.00 and $139,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve service quality and customer satisfaction. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $100,000 annually, depending on experience, industry, and location. Factors such as team size, company size, and required skills like process improvement or CRM tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service often include Customer Service Director, Customer Experience Executive, or Customer Service Operations Manager in large organizations, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and knowledge of customer management tools and strategies.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers in larger organizations can earn significantly more.
What cities near Riverside, CA are hiring for Customer Service Operations Manager jobs? Cities near Riverside, CA with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 71% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $129,029 per year, or $62 per hour.
Client Service and Operations Manager

Client Service and Operations Manager

TalentLink Solutions

Tustin, CA • On-site

$147K/yr

Full-time

Posted 8 days ago

Job description

We are a personalized wealth management and financial planning firm based in Tustin, CA, and we are focused on helping clients make confident financial decisions for today and tomorrow. With a client-first approach, we provide tailored investment strategies, comprehensive planning, and thoughtful guidance to support individuals at various stages of their financial journey, from working professionals and business owners to pre-retirees and high-net-worth investors. We emphasize clear communication, long-term relationships, and customized solutions designed to align portfolios with individual goals, risk tolerance, and life priorities. As a small and experienced team, we value integrity and are committed to providing the best experience for our clients and each other.
Due to an internal promotion, we are seeking a Client Service and Operations Manager to join our team. In this role, you will help shape firm-wide operational strategy, strengthen processes that support growth, oversee the client service team, and ensure an exceptional client experience. Responsibilities span hands-on client service operations, workflow management, team oversight, tech stack optimization, and marketing support, as well as client-specific, account-specific, and general business functions. A key priority will be shielding the Advisory Team from client service responsibilities so they can focus on delivering exceptional advice and deepening client relationships. We are seeking a candidate who demonstrates humility, a growth mindset, reliability, and exceptional communication skills. You operate with the highest standards of professionalism, ethics, and regulatory awareness. Technically strong and naturally curious, you enjoy leveraging and optimizing technology to elevate both client experience and team efficiency. You are organized, detail-oriented, and self-motivated, yet genuinely enjoy collaborating as part of a team.
General Responsibilities:
  • Manage and oversee the day-to-day operations and client service of the firm
  • Ensure an exceptional and consistent experience for both clients and team members
  • Manage daily tasks in order of priority and allocate based on capacity of each team member
  • Facilitate communication, accountability, and efficiency between clients, advisors, and the service team
  • Oversee client communication, meeting prep, post-meeting action items, financial planning data input, portfolio trading/rebalancing, money movement, and account paperwork processes
  • Track and oversee all activity relating to paperwork, client account opening and maintenance, and information updates, including following up with clients, vendors, and broker/dealer as needed
  • Supervise and support client service team members
  • Serve as key point of contact for clients, promptly responding to client service requests, troubleshooting service issues, handling escalated items, and providing effective solutions
  • Act as liaison between the advisory team, clients, vendors, and third-party providers
  • Implement process improvements and workflow enhancements within the technology stack
  • Develop, streamline, and document repeatable processes for general firm functions, including client onboarding, new account opening, etc.

Qualifications:
  • Bachelor's degree highly preferred, or equivalent work experience
  • Minimum of 3-5 years of progressive client service and operations experience in financial services
  • Proven leadership skills; successful at training, delegating, and holding others accountable in a positive and motivating manner
  • Demonstrated excellence in optimizing operational processes and delivering exceptional client service
  • Knowledge of industry-specific software required; familiarity with Redtail, eMoney, Envestnet, Albridge, and Osaic Broker Dealer Systems preferred
  • Tech-savvy and highly proficient in Microsoft Office suite (Excel, Word, and PowerPoint); strong ability to learn and apply new software systems quickly
  • Investment advisory compliance exposure, direct federal and/or state regulatory experience preferred
  • Solid understanding of investment and financial planning management concepts
  • Self-motivated and capable of working independently while thriving in a collaborative team environment
  • Strong desire to contribute to key business decisions and provide valuable insights
  • Reliable, responsible, and detail-oriented with exceptional organizational skills
  • Outstanding communication skills, both verbal and written

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