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Customer Service Operations Manager Jobs in Riverside, CA

Kimball Equipment Company

Operations Manager

Corona, CA · On-site

$115K/yr

... and service teams. The Operations Manager oversees resources, drives process improvements, and ensures that day-to-day execution aligns with company goals and customer expectations. The ideal ...

Kimball Equipment Company

Operations Manager

Corona, CA · On-site

$115K/yr

... service teams. The Operations Manager oversees resources, drives process improvements, and ensures that daytoday execution aligns with company goals and customer expectations. The ideal candidate is ...

ServiceMaster

Operations Manager

Irvine, CA · On-site

$60K - $75K/yr

The Operations Manager is responsible to implement the process improvement and practices across the ... class customer service and convenient access. By joining ServiceMaster, you'll be part of a ...

Kimball Equipment Company

Operations Manager

Corona, CA · On-site

$115K/yr

... service teams. The Operations Manager oversees resources, drives process improvements, and ensures that day‑to‑day execution aligns with company goals and customer expectations. The ideal ...

Amazon

Operations Manager

Beaumont, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Moreno Valley, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Rialto, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

San Bernardino, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

Redlands, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

San Bernardino, CA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... customer service skills, communication skills and interpersonal skills - Track record of meeting or ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Riverside, CA

Customer Service Operations Manager information

See Riverside, CA salary details

$46.4K

$129K

$141.4K

How much do customer service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer service operations manager in Riverside, CA is $129,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $139,800.00 and $139,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities near Riverside, CA are hiring for Customer Service Operations Manager jobs? Cities near Riverside, CA with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $129,029 per year, or $62 per hour.
Operations Manager

Operations Manager

Kimball Equipment Company

Corona, CA • On-site

$115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Operations Manager
Location: Corona, California
Company: Kimball Equipment Company
Kimball Equipment Company, a leader in the aggregate mining and supply industry since 1946, is seeking an experienced Operations Manager to join our growing team. As an established dealer for industry-leading brands such as Terex Cedarapids, Terex Finlay, and Superior Industries, we are expanding rapidly and looking for a motivated, hands-on leader to support and drive our continued growth.
JOB STATEMENT
Working alongside the General Manager, this role supports all operational functions at the location, including the warehouse, inside sales, outside sales, and service teams. The Operations Manager oversees resources, drives process improvements, and ensures that day-to-day execution aligns with company goals and customer expectations. The ideal candidate is self-driven, demonstrates strong leadership qualities, and thrives in an industrial environment while effectively supporting and developing teams.
JOB DUTIES & RESPONSIBILITIES
  • Work closely with the General Manager to lead day-to-day branch operations and achieve sales, service, and financial objectives.
  • Become proficient in the company ERP system and identify training needs to support accurate and efficient system use.
  • Align with the General Manager to ensure seamless coordination with inside and outside sales, supporting both customer satisfaction and overall branch performance.
  • Collaborate with warehouse manager to ensure efficient processes for inventory movement, fulfillment, and workflow optimization.
  • Develop, implement, and enforce safety standards and operational procedures to maintain a safe, compliant work environment.
  • Work closely with the General Manager on operational planning and business growth initiatives.
  • Manage budgets, forecasts, and cost controls to improve operational efficiency and financial performance.
  • Review key performance indicators (KPIs) and work with General Manager to meet require goals.
  • Ensure compliance with company policies, regulatory requirements, and industry standards.
  • Manage Telematics software to ensure safe driving practices, driver vehicle inspection reports and vehicle maintenance.

QUALIFICATIONS & EXPERIENCE
  • Prior experience in operations management (dealership or equipment industry experience is a plus).
  • 5+ years of progressive operations or management experience in an industrial, construction, manufacturing, or service-based environment.
  • Ability to respond quickly, prioritize effectively, and make sound decisions in a dynamic environment.
  • Strong interpersonal skills and the ability to communicate clearly with team members at all levels.
  • Solid understanding of operational metrics, budgeting, and cost-control processes.
  • Strong problem-solving, organizational, and decision-making abilities.
  • Effective communication skills with teams, vendors, and management.
  • Proficiency with ERP systems, Microsoft office, spreadsheets, and operational reporting tools.

COMPENSATION
  • Full benefits package including PTO, 401(k), vision, dental, life, and health insurance.
  • Base salary from $115,000+, commensurate with experience. Highly qualified candidates may be considered for compensation above this level.

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