Service Coordinator (Bay)
$21.75 - $27.50/hr
Support Service Operations Manager with customer complaints or concerns * Other duties as assigned Requirements A Service Coordinator is required to have a passion for customer service and the ...
Service Coordinator (Bay)
$21.75 - $27.50/hr
Support Service Operations Manager with customer complaints or concerns * Other duties as assigned Requirements A Service Coordinator is required to have a passion for customer service and the ...
Operations Services Supervisor Target
San Francisco, CA · On-site
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Operations Services Supervisor Target
San Francisco, CA · On-site
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Manager, Customer Service
Temecula, CA · On-site
$95K - $119K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Lead customer care, warranty, and field service operations across the Southern California and ... Manage staffing, scheduling, workforce planning, and departmental budgets to support operational ...
Manager, Customer Service
Temecula, CA · On-site
$95K - $119K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Lead customer care, warranty, and field service operations across the Southern California and ... Manage staffing, scheduling, workforce planning, and departmental budgets to support operational ...
Manager, Customer Service
$95K - $119K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Lead customer care, warranty, and field service operations across the Southern California and ... Manage staffing, scheduling, workforce planning, and departmental budgets to support operational ...
New
Manager, Customer Service
$95K - $119K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Lead customer care, warranty, and field service operations across the Southern California and ... Manage staffing, scheduling, workforce planning, and departmental budgets to support operational ...
New
Operations Services Supervisor Target
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Operations Services Supervisor Target
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Operations/Service Manager III
Antioch, CA · On-site
$22.60 - $30.15/hr
Medical
Dental
Vision
Life
Retirement
PTO
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
Antioch, CA · On-site
$22.60 - $30.15/hr
Medical
Dental
Vision
Life
Retirement
PTO
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Customer Service/Operation
Torrance, CA · On-site
$20 - $21/hr
Experience in customer service or operations support * Experience working with inventory or fulfillment processes Ideal Candidate The successful candidate is: * Detail-oriented and proactive
Customer Service/Operation
Torrance, CA · On-site
$20 - $21/hr
Experience in customer service or operations support * Experience working with inventory or fulfillment processes Ideal Candidate The successful candidate is: * Detail-oriented and proactive
DTC Operations Manager
$106K - $137K/yr
The Operations Manager bridges the gap between internal stakeholders (eCommerce, Customer Service, Operations, IT, Finance, Product) and Fulfillment to ensure smooth execution, proactive ...
DTC Operations Manager
$106K - $137K/yr
The Operations Manager bridges the gap between internal stakeholders (eCommerce, Customer Service, Operations, IT, Finance, Product) and Fulfillment to ensure smooth execution, proactive ...
Managed Services Operations Manager
South San Francisco, CA · Hybrid
Medical
Retirement
The ideal candidate will have a strong background in IT service management, excellent leadership ... Develop and implement operational policies and procedures to optimize efficiency and effectiveness.
Quick apply
Managed Services Operations Manager
South San Francisco, CA · Hybrid
Medical
Retirement
The ideal candidate will have a strong background in IT service management, excellent leadership ... Develop and implement operational policies and procedures to optimize efficiency and effectiveness.
DTC Operations Manager
Tracy, CA · On-site
$106K - $137K/yr
The Operations Manager bridges the gap between internal stakeholders (eCommerce, Customer Service, Operations, IT, Finance, Product) and Fulfillment to ensure smooth execution, proactive ...
DTC Operations Manager
Tracy, CA · On-site
$106K - $137K/yr
The Operations Manager bridges the gap between internal stakeholders (eCommerce, Customer Service, Operations, IT, Finance, Product) and Fulfillment to ensure smooth execution, proactive ...
Customer Operations Manager
San Francisco, CA · On-site
$120K - $160K/yr
Medical
Dental
Vision
Retirement
PTO
About the Role As the first Customer Operations Manager for our Post-Sales team, you'll partner closely with our Post-Sales Leadership to develop, maintain, and scale our customer success strategy.
Customer Operations Manager
San Francisco, CA · On-site
$120K - $160K/yr
Medical
Dental
Vision
Retirement
PTO
About the Role As the first Customer Operations Manager for our Post-Sales team, you'll partner closely with our Post-Sales Leadership to develop, maintain, and scale our customer success strategy.
Manager, Service Operations, IT
West Sacramento, CA · Hybrid
$85K - $100K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer engagement and satisfaction are paramount, delivering world-class customer service and business value through robust enterprise solutions. The Manager, Service Operations provides complex ...
Quick apply
Manager, Service Operations, IT
West Sacramento, CA · Hybrid
$85K - $100K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Customer engagement and satisfaction are paramount, delivering world-class customer service and business value through robust enterprise solutions. The Manager, Service Operations provides complex ...
Director of Service Operations
Irvine, CA · On-site
$140K - $185K/yr
Medical
Dental
Vision
Retirement
... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...
Director of Service Operations
Irvine, CA · On-site
$140K - $185K/yr
Medical
Dental
Vision
Retirement
... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...
Operations Services Supervisor Target
San Francisco, CA · On-site
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Operations Services Supervisor Target
San Francisco, CA · On-site
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Operations Services Supervisor Target
San Francisco, CA · On-site
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Operations Services Supervisor Target
San Francisco, CA · On-site
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Customer Service Manager
Helendale, CA · On-site
$90K - $105K/yr
Coordinate closely with Production Control and Operations to verify lead times, support production ... Provide backup and overflow support to Customer Service Representatives as needed to maintain ...
Quick apply
Customer Service Manager
Helendale, CA · On-site
$90K - $105K/yr
Coordinate closely with Production Control and Operations to verify lead times, support production ... Provide backup and overflow support to Customer Service Representatives as needed to maintain ...
Director of Service Operations
Irvine, CA · Hybrid
$140K - $185K/yr
Medical
Dental
Vision
Retirement
... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...
Director of Service Operations
Irvine, CA · Hybrid
$140K - $185K/yr
Medical
Dental
Vision
Retirement
... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...
Head of Service Operations
Los Angeles, CA · On-site
$180 - $240/hr
As Head of Service Operations, you will own two of the operations functions most central to Coco's ... Comfort with operational tooling (CRM, Looker/Tableau/Sigma, Notion, Slack). Coco is an Equal ...
Head of Service Operations
Los Angeles, CA · On-site
$180 - $240/hr
As Head of Service Operations, you will own two of the operations functions most central to Coco's ... Comfort with operational tooling (CRM, Looker/Tableau/Sigma, Notion, Slack). Coco is an Equal ...
HVAC Service Manager
San Ramon, CA · On-site
The Service Manager serves as a key connection between the field, customers, dispatch, Sales, and Service Operations leadership. This role is responsible for creating a high-performing service team ...
Quick apply
HVAC Service Manager
San Ramon, CA · On-site
The Service Manager serves as a key connection between the field, customers, dispatch, Sales, and Service Operations leadership. This role is responsible for creating a high-performing service team ...
Operations Services Supervisor Target
San Francisco, CA · On-site
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Operations Services Supervisor Target
San Francisco, CA · On-site
$25.24 - $38.70/hr
Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ...
Customer Service Operations Manager information
See California salary details
$43.9K - $52.1K
3% of jobs
$52.1K - $60.2K
0% of jobs
$60.2K - $68.4K
3% of jobs
$68.4K - $76.6K
2% of jobs
$76.6K - $84.7K
2% of jobs
$84.7K - $92.9K
3% of jobs
$92.9K - $101.1K
1% of jobs
$101.1K - $109.2K
1% of jobs
$109.2K - $117.4K
0% of jobs
$117.4K - $125.6K
1% of jobs
$126.3K is the 25th percentile. Wages below this are outliers.
$125.6K - $133.7K
83% of jobs
$43.9K
$122.1K
$133.7K
How much do customer service operations manager jobs pay per year?
As of Aug 16, 2026, the average yearly pay for customer service operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.
What are some common challenges faced by a customer service operations manager, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
What are the most commonly searched types of Customer Service Operations jobs in California?
The most popular types of Customer Service Operations jobs in California are:
What cities in California are hiring for Customer Service Operations Manager jobs?
Cities in California with the most Customer Service Operations Manager job openings:
$21.75 - $27.50/hr
Full-time
Re-posted 4 days ago
Job description
Description
The Service Coordinator is part of a team responsible for responding to calls from clients in need of service with the highest level of customer service. The Coordinator oversees the scheduling of service technicians to ensure a timely and efficient response to requests. This role involves managing communication between technicians and clients, which includes keeping customers apprised of the company service schedule and lead times and updating the customer database with the most current information. The Service Coordinator also performs administrative tasks in support of operations, staff, and clients, by reviewing and processing work orders and purchase orders; preparing service invoices and timecards for processing; maintaining service records; providing service-related reports; reviewing, detailing, and receiving vendor invoices as assigned; assisting in acquiring invoices/receipts as needed:
- Ability to add on open quotes to customers
- Use software systems as necessary
- Answering company phone
- Maintaining a positive and professional office environment
- Support Service Operations Manager with creation and implementation of KPI's (key performance indicators)
- Engage the Service Operations Manager regarding any critical matters
- Provide clear and concise communication to customers
- Support Service Operations Manager with customer complaints or concerns
- Other duties as assigned
Requirements
A Service Coordinator is required to have a passion for customer service and the demonstrated experience in the with following:
- Previous and successful service coordination experience is preferred
- Excellent written and verbal communication skills to collaborate with others under any type of condition
- Excellent clerical and organizational skills to keep track of schedules, and personnel
- Knowledge of computers for scheduling and other duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Excellent interpersonal skills with the ability to professionally relay information in a fast-paced environment
- Ability to manage competing priorities with accuracy
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
About Air Systems Service & Construction
Sourced by ZipRecruiter
Industry
Construction
Company size
51 - 200 Employees
Headquarters location
Sacramento, CA, US
Year founded
1996