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Customer Service Operations Manager Jobs in California

Lindt and Sprungli

DTC Operations Manager

Tracy, CA · On-site

$106K - $137K/yr

The Operations Manager bridges the gap between internal stakeholders (eCommerce, Customer Service, Operations, IT, Finance, Product) and Fulfillment to ensure smooth execution, proactive ...

Humina Resource

Customer Service/Operation

Torrance, CA

$20 - $21/hr

Customer Service / Operations Associate (Part-Time) Location: Torrance, CA 90502 Schedule: Approximately 29 hours/week (Core hours: 10:00 AM - 3:00 PM, flexible) Compensation: $20-21/hour Employment ...

GROUPE SEB

Director of Service Operations

Irvine, CA · On-site

$140K - $185K/yr

... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...

GroupeSEB

Director of Service Operations

Irvine, CA · Hybrid

$140K - $185K/yr

... customer experience and Services growth. * Operational Management: Overseeing the day-to-day operations of each department, ensuring efficient workflow, documentation and adherence to Standard ...

Sodexo

Operations Manager 1, Multi-Service

Santa Clara, CA · On-site

$89K - $115K/yr

InReach is seeking a Vending Operations Manager for our Santa Clara, California branch This is a ... Customer service expertise focused on relationship building and communication. * Leadership skills ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Anaergia

Service Operations Coordinator

Carlsbad, CA

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Anaergia

Service Operations Coordinator

Carlsbad, CA · On-site

$31 - $38/hr

The Service Operations Coordinator is responsible for directing and overseeing service operations ... Strong organizational and time management skills; customer relationship management; strong ...

Z-EV Disty Corp

Be Seen First

Operations Manager - Manufacturing Electrical Equipment

Irvine, CA · On-site

$75K - $95K/yr

Experience limited to warehouse operations, logistics, customer service operations, retail ... Manage production teams, supervisors, and manufacturing personnel while fostering a culture of ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in California

Customer Service Operations Manager information

See California salary details

$43.9K

$122.1K

$133.7K

How much do customer service operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer service operations manager in California is $122,058.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,200.00 and $132,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in California? The most popular types of Customer Service Operations jobs in California are:
What cities in California are hiring for Customer Service Operations Manager jobs? Cities in California with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $122,058 per year, or $58.7 per hour.

DTC Operations Manager

Lindt and Sprungli

Tracy, CA • On-site

$106K - $137K/yr

Full-time

Re-posted 20 days ago

Job description

WHO WE ARE
At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee's contribution directly impacts Ghirardelli's growth and success. Join our dynamic team and help shape Ghirardelli's future.
Job Summary
Reporting to the Sr. Manager of DTC, the DTC Operations Manager serves as the key liaison between the Ghirardelli commercial team and operations.
This role ensures that our DTC fulfillment operations deliver on brand priorities and financial goals through effective partnership management, operational governance, and continuous improvement.
The Operations Manager bridges the gap between internal stakeholders (eCommerce, Customer Service, Operations, IT, Finance, Product) and Fulfillment to ensure smooth execution, proactive communication, and data-driven performance oversight.
(This position represents the business interests of Ghirardelli, ensuring fulfillment operations meet or exceed service, cost, and quality expectations).
  • Serve as the primary point of contact between Ghirardelli commercial team and operations for all fulfillment and logistics initiatives
  • Govern service level agreements (SLAs), contracts and performance metrics
  • Escalate operational issues and track resolutions
  • Ensure data accuracy and operational transparency between systems and stakeholders
  • Drive alignment between business priorities and logistics execution
  • Individual contributor (no direct reports)

Operations Relationship & Governance
  • Govern SLA compliance, KPI tracking and performance scorecards
  • Facilitate weekly operational check-ins and monthly/quarterly business reviews
  • Escalate and track resolution of service and performance issues

Performance & Data Management
  • Monitor and report fulfillment KPIs to DTC team
  • Lead root cause analysis and corrective action planning if targets are missed
  • Ensure clean data flow between ERP, OMS and fulfillment systems

Cross Functional Alignment
  • Collaborate with DTC and Finance teams on volume and labor planning
  • Represent DTC logistics in broader Ghirardelli and Lindt North America supply chain and business planning meetings
  • Manage supplies forecast (ice packs, liners, etc)
  • Coordinate with IT on ticketing, integrations and process improvements
  • Partner with Customer Service on order related issues
  • Liaise with Customer Service and Fulfillment on B2B orders, address list and order customizations

Project & Process Management
  • Lead process improvement workstreams involving fulfillment operations
  • Document workflows, SOPs and escalation protocols to ensure operational consistency
  • Identify cost-reduction and efficiency opportunities across logistics network in partnership with Lindt USA and Lindt North America
  • Accountable for Product inventory, new product launches and Gift building schedules, especially during Q4

Brand Standards
  • Ensure operations adhere to brand standards (packaging, sustainability, user experience)
  • 4+ years in eCommerce/marketplace operations
  • Proven success managing vendor relationships
  • Strong analytical skills
  • Excellent communication and stakeholder management skills
  • Advanced understanding of SAP ERP, OMS and WMS
  • Foundational understanding of eCommerce platforms (Magento/Shopify
  • Based in Tracy, with bi-monthly trips to HQ in San Leandro
  • Occasional walking and standing during on-site visits to warehouse facilities (required use of PPE)
  • Occasional lifting of materials or product up to 25lbs
  • Ability to travel occasionally to other fulfillment locations (East Coast
  • Exposure to warehouse environments (temperature variations, noise, material handling equipment)
  • May require flexible scheduling during peak season

Salary Range: $106,000 - $137,800

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