Customer Service Operations Manager Jobs in New Jersey

Do you have the operational leadership, financial acumen, and strategic mindset to drive service excellence and profitable growth? Join the ASSA ABLOY Alcea team in Barcelona, Spain, and enjoy a collaborative culture that empowers you to build a career you'll be proud of.

What you would do as our Service Operations Manager
Reporting to senior leadership, you will be responsible for leading and optimizing all operational activities related to the installation, maintenance, and service delivery of integrated security systems. Combining hands-on operational leadership with long-term strategic planning, you will ensure operational capabilities, resource capacity, cost structures, and service performance are fully aligned with business growth objectives and financial targets.

As a key member of the leadership team, you will translate business strategy into operational execution while maintaining strong control over costs, margins, quality, and customer satisfaction.

You would also be responsible for:
Defining and executing the service operations strategy, translating business objectives into operational plans, budgets, resource requirements, and capacity models that support sustainable growth.
Managing installation, maintenance, and service delivery activities, ensuring projects are delivered safely, on time, within budget, and to the required quality standards.
Driving operational and financial performance through effective cost control, workforce planning, subcontractor management, margin optimization, and productivity improvements.
Managing, developing, and coaching service managers, supervisors, and technical teams, fostering a culture of accountability, collaboration, continuous improvement, and customer focus.
Establishing and monitoring key operational KPIs, driving process standardization, digitalization, risk management, and compliance with quality, regulatory, and Health & Safety requirements.

The skills and experience you need 
We are looking for someone who:
Brings proven experience in operations management within security systems, engineering, installations, or similar technical service environments - this is a mandatory requirement.
Demonstrates strong financial and commercial acumen, including budgeting, forecasting, cost management, profitability analysis, and performance improvement.
Has experience managing field operations, technical teams, and subcontractors across multiple locations while maintaining high standards of quality, service, and safety.
Combines strategic thinking with a hands-on approach and possesses strong analytical, problem-solving, planning, and decision-making capabilities.
Holds a Bachelor's degree in Engineering, Business, Operations Management, or a related field and is fluent in English and Spanish; experience with ERP and service management systems is an advantage.

What we offer

We're passionate about providing great opportunities and benefits so you can continue and progress a lifelong career with us - here's what we have to offer:

Learning and career development opportunities, from online learning to leadership programs and skills enhancement. 
A competitive salary and incentive scheme, aligned to performance and impact.
A collaborative, inclusive culture where safety, innovation, and customer focus guide how we work.

We review applications regularly, so don't wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don't look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com

Let's create a safer and more open world - together! 

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. 

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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