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Customer Service Operations Manager Jobs in Dallas, TX

Albertsons

Service Operations Manager

Flower Mound, TX · On-site

This position drives exceptional customer experiences, operational efficiency, labor productivity, financial performance, and compliance with company standards. The Service Operations Manager serves ...

Albertsons

Service Operations Manager

Flower Mound, TX · On-site

This position drives exceptional customer experiences, operational efficiency, labor productivity, financial performance, and compliance with company standards. The Service Operations Manager serves ...

Albertsons

Service Operations Manager

Desoto, TX

This role oversees customer service, cashier operations, service desk functions, staffing, scheduling, training, and operational execution. The Service Operations Manager drives customer satisfaction ...

SSA Group

Food Service Operations Manager

Dallas, TX · On-site

$60K - $65K/yr

Food Service Operations Manager Reports to: General Manager Responsibilities ... Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our ...

Insperity

Airport Operations Manager DFW Airport

Dallas, TX · On-site

$80K - $85K/yr

We're counting on you to maximize terminal and customer service performance by providing proactive ... Airport Service Operations Manager 's Responsibilities * Act as a primary point of contact for all ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Dallas, TX

Customer Service Operations Manager information

See Dallas, TX salary details

$44K

$122.3K

$134K

How much do customer service operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer service operations manager in Dallas, TX is $122,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,600.00 and $132,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What are the most commonly searched types of Customer Service Operations jobs in Dallas, TX? The most popular types of Customer Service Operations jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Customer Service Operations Manager jobs? Cities near Dallas, TX with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Dallas, TX as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $122,346 per year, or $58.8 per hour.

Service Operations Manager

Albertsons

Flower Mound, TX • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,150 frontline employees who took The Breakroom Quiz

61st of 121 rated grocery stores

Job description


Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Purpose
The Service Operations Manager is responsible for leading all front-end operations, customer service functions, administrative processes, and service-focused operational activities within the store. This position drives exceptional customer experiences, operational efficiency, labor productivity, financial performance, and compliance with company standards. The Service Operations Manager serves as a key member of the store leadership team and supports total store success through effective leadership and execution.
Key Responsibilities Leadership & Team Development
  • Recruit, interview, hire, train, coach, and develop front-end and service operations associates.
  • Build a culture of accountability, teamwork, inclusion, and customer service excellence.
  • Conduct performance reviews and provide ongoing coaching and development.
  • Recognize and reward strong performance while addressing performance concerns appropriately.
  • Develop future leaders through training and succession planning initiatives.
Customer Experience
  • Ensure outstanding customer service standards are consistently executed throughout the store.
  • Lead service initiatives designed to improve customer satisfaction and loyalty.
  • Resolve customer concerns, complaints, and escalated issues professionally and promptly.
  • Monitor customer feedback and implement corrective actions when necessary.
  • Create a welcoming environment that promotes a positive shopping experience.
Front-End Operations
  • Direct daily operations of checkout lanes, self-checkout areas, customer service desks, and related service functions.
  • Ensure proper staffing levels to meet customer demand and productivity expectations.
  • Monitor transaction accuracy and front-end operational performance.
  • Ensure compliance with cash handling, refund, and transaction procedures.
  • Support efficient customer flow and minimize wait times.
Administrative Operations
  • Oversee cash office operations and financial control procedures.
  • Ensure accurate cash accountability, reconciliation, deposits, and reporting.
  • Maintain operational records, documentation, and compliance reporting requirements.
  • Support payroll, workforce management, and scheduling processes.
  • Ensure adherence to company financial controls and administrative procedures.
Financial Management
  • Manage labor scheduling and productivity within assigned areas.
  • Monitor front-end expenses, operational metrics, and business performance indicators.
  • Support store sales and profitability goals through efficient operations.
  • Reduce shortages, cash variances, and controllable expenses.
  • Identify opportunities to improve operational efficiency and financial performance.
Safety, Compliance & Asset Protection
  • Maintain a safe working and shopping environment.
  • Ensure compliance with company policies, labor standards, and operational procedures.
  • Support asset protection initiatives and shrink reduction programs.
  • Ensure handling of confidential information is secure and compliant.
  • Address operational and compliance issues promptly and effectively.
Store Leadership & Operations
  • Serve as a member of the store leadership team.
  • Collaborate with department managers to drive overall store performance.
  • Support store opening, closing, and Manager-on-Duty responsibilities.
  • Assist with implementation of company initiatives, promotional events, and operational programs.
  • Support overall store operations and business objectives as assigned.
Knowledge, Skills & Abilities
  • Strong leadership and team development skills.
  • Excellent customer service and interpersonal communication abilities.
  • Knowledge of retail operations, front-end procedures, cash handling, and labor management.
  • Ability to analyze operational reports and performance metrics.
  • Strong organizational, planning, and problem-solving skills.
  • Ability to effectively manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office, workforce management software, and retail operating systems.
  • Ability to maintain confidentiality and exercise sound business judgment.

We also provide a variety of benefits including:
  • Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

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