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Customer Service Operations Manager Jobs in Houston, TX

Burlington

Operations Service Manager

Houston, TX · On-site

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

H2O Innovation Inc.

Operations Manager

Spring, TX · On-site

$60K - $80K/yr

The Operations Manager is responsible for ensuring safe, compliant, efficient, and cost-effective operation of assigned contracts while delivering exceptional customer service to our clients. This ...

CleanHarbors

Operations Manager

La Porte, TX · On-site

Clean Harbors is looking for a Field Service Operations Manager in LaPorte, TX to join their safety ... Oversees customer service responsibilities for office. Enforces or modifies work procedures as ...

Clean Harbors

Operations Manager

La Porte, TX · On-site

Clean Harbors is looking for a Field Service Operations Manager in LaPorte, TX to join their safety ... Oversees customer service responsibilities for office. Enforces or modifies work procedures as ...

Clean Harbors

Operations Manager

La Porte, TX · On-site

Clean Harbors is looking for a Field Service Operations Manager in LaPorte, TX to join their safety ... Oversees customer service responsibilities for office. Enforces or modifies work procedures as ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Houston, TX

Customer Service Operations Manager information

See Houston, TX salary details

$42.5K

$118.1K

$129.4K

How much do customer service operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer service operations manager in Houston, TX is $118,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Houston, TX? The most popular types of Customer Service Operations jobs in Houston, TX are:
What cities near Houston, TX are hiring for Customer Service Operations Manager jobs? Cities near Houston, TX with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $118,109 per year, or $56.8 per hour.

Customer Service Operations Manager

ABI Document Support Services, Inc.

The Woodlands, TX • On-site

Full-time

Posted 12 days ago

Job description

ABI Document Support Services, Inc. seeks a Manager of Customer Service to oversee daily operational workflow, ensuring client needs are handled timely and professionally in line with laws and company policies. The role uses analytics to identify improvements and reports recommendations to the supervisory team for implementation. The position monitors development of department heads and staff, reporting to the Sr. #J-18808-Ljbffr

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