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Customer Service Operations Manager Jobs in Houston, TX

Albertsons

Service Operations Manager

Houston, TX · On-site

Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front‑end leadership come together. At Albertsons Companies, we are ...

New

Albertsons

Service Operations Manager

Houston, TX · On-site

Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive ...

New

Albertsons

Service Operations Manager

Houston, TX · On-site

Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive ...

New

Albertsons

Service Operations Assistant

Houston, TX · On-site

Previous supervisory, lead, or management experience. * Experience with front-end operations, cash handling, or customer service management. * Knowledge of retail labor scheduling and performance ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Previous supervisory, lead, or management experience. * Experience with front-end operations, cash handling, or customer service management. * Knowledge of retail labor scheduling and performance ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Previous supervisory, lead, or management experience. * Experience with front-end operations, cash handling, or customer service management. * Knowledge of retail labor scheduling and performance ...

Burlington

Operations Service Manager

Houston, TX

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Express Employment Professionals

Be Seen First

Operations Manager

Houston, TX · On-site

$65K - $70K/yr

Service-based organizations. * ERP, CRM, or field service software. * KPI reporting and operational ... analytics. Success in This Role The successful candidate will: * Maintain organized and efficient ...

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Customer Service Operations Manager information

See Houston, TX salary details

$42.5K

$118.1K

$129.4K

How much do customer service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service operations manager in Houston, TX is $118,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Houston, TX?

The most popular types of Customer Service Operations jobs in Houston, TX are:

What cities near Houston, TX are hiring for Customer Service Operations Manager jobs?

Cities near Houston, TX with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $118,109 per year, or $56.8 per hour.

Service Operations Manager

Houston, TX • On-site

Albertsons
Food and Beverage Stores • 10K+ employees

5.9

Company rating: 5.9 out of 10

Based on 1,168 frontline employees who took The Breakroom Quiz

68th of 124 rated grocery stores

Recommended by students

Paid breaks

Uninterrupted breaks

Learn more about Albertsonsexternal

Full-time

Medical, Dental, Retirement, PTO

Posted 3 days ago

New

Job description

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front‑end leadership come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front‑end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer‑facing environment where your work directly supports store performance and customer engagement.

Bring your flavor

Building the future of food and well‑being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.

Main responsibilities:

  • Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service

  • Coach and develop associates on service standards, courtesy programs, and service recovery

  • Oversee daily front‑end operations including check stands, self‑checkout (SCO), service desk, and checkout processes

  • Ensure compliance with cash handling, security, returns, refunds, and transaction policies

  • Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs

  • Oversee cash office processes including safe counts, till audits, deposits, and reconciliation

  • Ensure front‑end readiness for audits, compliance requirements, and company programs

  • Hire, train, coach, schedule, and develop service associates, supervisors, and front‑end staff

  • Support shrink reduction, fraud prevention, and proper handling of restricted items

  • Complete required reports and maintain strong communication with management teams

We are looking for candidates who possess the following:

Soft skills:

  • Strong customer‑service focus with a calm, professional team presence

  • Effective communication, coaching, and conflict‑resolution skills

  • Strong organization, prioritization, and planning abilities

  • Ability to multitask in a fast‑paced, customer‑facing environment

Competencies:

  • Front‑end and customer service operations

  • Cash handling, cash office accuracy, and compliance execution

  • Labor planning, scheduling, and service productivity

  • Service standards, audit readiness, and loss prevention support

Knowledge:

  • Store operations, service programs, and front‑end systems

  • Cash handling procedures, security protocols, and transaction policies

  • Scheduling tools and basic computer applications

Abilities:

  • Ability to review service metrics, labor usage, and performance trends

  • Ability to train, coach, and develop associates and supervisors

  • Ability to stand, move, lift, carry, or push moderate loads as required

  • Travel requirements: None

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

  • Competitive wages paid weekly

  • Associate discounts

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

  • Leaders invested in your training, career growth and development

  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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