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Customer Service Operations Manager Jobs in Houston, TX

FocusOne

Servicing Operations Manager

Houston, TX · On-site

The Servicing Operations Manager leads FOMS's performing-loan servicing operations and member ... and/or customer service). * 2+ years of team leadership or supervisory experience, ideally ...

Hertz

Customer Operations Manager

Houston, TX · On-site

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Houston, TX · On-site

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Burlington

Operations Service Manager

Houston, TX

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

H2O Innovation Inc.

Operations Manager

Spring, TX · On-site

$60K - $80K/yr

The Operations Manager is responsible for ensuring safe, compliant, efficient, and cost-effective operation of assigned contracts while delivering exceptional customer service to our clients. This ...

ZT Auto

Service Operations Advisor

Houston, TX · On-site

Utilize CRM systems daily, accurately tracking and recording customer interactions to support ... service operations. * Work collaboratively with other representatives in a team-oriented ...

ZT Automotive

Service Operations Advisor

Houston, TX · On-site

Utilize CRM systems daily, accurately tracking and recording customer interactions to support ... service operations. * Work collaboratively with other representatives in a team-oriented ...

EoS Fitness

Operations Manager

Houston, TX · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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Customer Service Operations Manager information

See Houston, TX salary details

$42.5K

$118.1K

$129.4K

How much do customer service operations manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer service operations manager in Houston, TX is $118,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What are the most commonly searched types of Customer Service Operations jobs in Houston, TX? The most popular types of Customer Service Operations jobs in Houston, TX are:
What cities near Houston, TX are hiring for Customer Service Operations Manager jobs? Cities near Houston, TX with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Houston, TX as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $118,109 per year, or $56.8 per hour.

Service Operations Manager - Power Systems

Lonestar Electric Supply

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Lonestar Electric Supply rating

7.9

Company rating: 7.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

125th of 408 rated retail wholesalers

Job description

Description:

VETERANS ARE ENCOURAGED TO APPLY


Lonestar Electric Supply is seeking a Service Operations Manager – Technical (Power Systems) to serve as the technical authority for a growing field service organization. This role is responsible for the technical execution, quality, and safety of all field service work, including startup, commissioning, testing, and troubleshooting of electrical power distribution systems.

The Service Operations Manager – Technical will lead complex commissioning efforts, support critical energizations, and develop a team of technicians capable of delivering high-quality field service work. The ideal candidate is highly experienced in power systems, capable of making real-time technical decisions, and committed to maintaining the highest standards of safety and quality.


Responsibilities:
• Lead and oversee startup, commissioning, and testing of electrical power systems, including medium voltage switchgear, low voltage switchgear, switchboards, motor control centers (MCCs), variable frequency drives (VFDs), and protective relay systems.
• Serve as the final technical authority in the field, diagnosing and resolving complex system issues and making real-time decisions during energization.
• Support high-risk, high-visibility projects and provide technical leadership during critical field operations.
• Establish and enforce commissioning and testing standards aligned with InterNational Electrical Testing Association (NETA) and manufacturer requirements.
• Review and approve test procedures, commissioning plans, and field service reports to ensure accuracy and consistency.
• Drive quality control efforts to reduce rework, callbacks, and field errors.
• Train and mentor Field Service Technicians and Senior Field Service Technicians through hands-on coaching and technical development.
• Assess technician performance and readiness for advancement.
• Support recruiting and hiring decisions for technical field service roles.
• Provide on-site and remote technical support for troubleshooting and escalated issues.
• Partner with customers, engineers, and contractors to resolve technical challenges.
• Ensure strict adherence to safety standards, including NFPA 70E, OSHA regulations, and Lockout/Tagout procedures.
• Promote a safety-first culture across all field service activities.
• Perform other duties as assigned by management.


Requirements:
• 8–12+ years of experience in electrical testing, commissioning, or field service within power systems.
• Strong hands-on experience with medium voltage and low voltage power distribution equipment.
• Proven ability to lead commissioning projects and troubleshoot complex electrical systems independently.
• Demonstrated ability to make sound technical decisions in field environments.
• Strong communication and leadership skills.
• Willingness to travel as required.


Preferred Qualifications:
• Experience aligned with InterNational Electrical Testing Association (NETA) standards.
• NETA Certification (Level III or IV preferred).
• OEM training (ABB, Siemens, Eaton, Schneider).
• Journeyman or Master Electrician license.
• Experience mentoring or leading field service technicians.


Physical Requirements:
• Must be able to lift up to 50 lbs. and work in industrial and field environments.
• Ability to stand, walk, climb, and work in various jobsite conditions.
• Travel required, including overnight stays.


Benefits:
• Medical, dental, life and vision insurance
• 401(k) Retirement Plan and Match
• Paid Time Off
• Specified Holiday Pay


Disclaimer:
This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management.

Requirements:


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