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Customer Service Operations Manager Jobs in Magnolia, TX

FocusOne

Servicing Operations Manager

Houston, TX · On-site

The Servicing Operations Manager leads FOMS's performing-loan servicing operations and member ... and/or customer service). * 2+ years of team leadership or supervisory experience, ideally ...

Hertz

Customer Operations Manager

Houston, TX

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Burlington

Operations Service Manager

Houston, TX

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

H2O Innovation Inc.

Operations Manager

Spring, TX · On-site

$60K - $80K/yr

The Operations Manager is responsible for ensuring safe, compliant, efficient, and cost-effective operation of assigned contracts while delivering exceptional customer service to our clients. This ...

EoS Fitness

Operations Manager

Houston, TX

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Houston, TX

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Houston, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Tomball, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EōS Fitness

Operations Manager

Houston, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Houston, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Houston, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Conroe, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Cypress, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Spring, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Houston, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Magnolia, TX

Customer Service Operations Manager information

See Magnolia, TX salary details

$38.1K

$105.9K

$116K

How much do customer service operations manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer service operations manager in Magnolia, TX is $105,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,700.00 and $114,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities near Magnolia, TX are hiring for Customer Service Operations Manager jobs? Cities near Magnolia, TX with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Magnolia, TX as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $105,856 per year, or $50.9 per hour.

Servicing Operations Manager

FocusOne Mortgage Solutions

Houston, TX • On-site

Full-time

Posted 17 days ago

Job description

FocusOne is a Credit Union Service Organization (CUSO) based in Northwest Houston, dedicated to helping credit unions and their members thrive through innovative, member-focused solutions. We blend the credit union movement's collaborative spirit with a fast-paced, solutions-driven culture, so our team can make a real impact on the financial well-being of the communities we serve. Our Mortgage Servicing division is currently looking for a Servicing Operations Manager.
The Servicing Operations Manager leads FOMS's performing-loan servicing operations and member-facing service function - payment processing and cashiering, escrow administration, account maintenance, and the servicing call center - for FOMS's own portfolio and its credit-union subservicing clients. Reporting to the Vice President of Mortgage Servicing, this role owns the day-to-day servicing of current loans and the borrower/member experience, and coordinates closely with the Default Servicing Manager, who owns delinquent and defaulted accounts.
Overview
The Servicing Operations Manager ensures accurate, timely, and compliant servicing of all performing loans. They deliver an exceptional member experience, in full compliance with RESPA/Reg X, TILA/Reg Z, and applicable federal and state requirements. The role manages the servicing operations and call center teams, the related vendor network, and the controls that keep payments, escrow, and account data accurate.
Key Responsibilities
Payment Processing & Cashiering
  • Oversee payment posting and cashiering, including the payment application waterfall, lockbox, ACH/autopay, and exception, suspense, and unapplied-funds management.
  • Manage payoffs, payoff quotes, curtailments, recasts, assumptions, and lien releases/reconveyances.
  • Ensure compliance with payment-crediting and prompt-crediting requirements under Reg Z.
Escrow Administration
  • Oversee escrow account setup, annual escrow analysis, and shortage/surplus handling in compliance with RESPA/Reg X aggregate accounting rules.
  • Manage property tax administration (setup, disbursement, delinquent tax monitoring) and hazard/flood insurance disbursement and tracking.
  • Administer lender-placed (force-placed) insurance in compliance with Reg X, and manage flood zone determination and NFIP/flood insurance compliance.
  • Manage PMI/MI activation and cancellation/termination under the Homeowners Protection Act (HPA).
Account Maintenance & Reporting
  • Oversee routine account maintenance: ARM rate-change processing and notices, name/address changes, statements, and related updates.
  • Manage credit bureau reporting (FCRA / Metro 2) and credit dispute (e-OSCAR / ACDV) handling.
  • Ensure accurate year-end reporting (IRS Form 1098) and periodic-statement compliance under Reg Z.
Call Center & Member Experience
  • Lead the servicing call center, including inbound/outbound operations, IVR/call routing, and queue management.
  • Manage workforce planning - forecasting, scheduling, adherence, and service-level performance (average speed of answer, abandonment, handle time).
  • Oversee quality assurance and call monitoring, and drive member satisfaction and first-contact resolution.
Error Resolution & Complaints
  • Manage error resolution and information requests under RESPA - qualified written requests, notices of error, and requests for information - within required timelines.
  • Oversee complaint handling and regulatory-inquiry responses, escalating as appropriate.
Loan Boarding & Servicing Transfers
  • Support onboarding of newly boarded and transferred loans, including transfer-of-servicing (hello/goodbye) notices and welcome communications, in compliance with RESPA.
Compliance & Risk
  • Ensure compliance with RESPA/Reg X, TILA/Reg Z, HPA, FCRA, flood regulations, and SCRA across all operations.
  • Maintain policies, procedures, and controls, and support audits and regulatory exams.
Vendor & Team Leadership
  • Manage servicing vendors, including tax service, flood, insurance tracking, lockbox, and print/mail providers.
  • Lead, develop, and quality-control the operations and call center teams; deliver training; and report KPIs (service level, posting accuracy, escrow analysis timeliness, complaint resolution) to the VP of Mortgage Servicing.

Required Qualifications
  • 7+ years of mortgage servicing experience, with at least 3 years in core servicing operations (payments, escrow, and/or customer service).
  • 2+ years of team leadership or supervisory experience, ideally including call center/customer service.
  • Strong working knowledge of RESPA/Reg X (escrow, payoff, error resolution), TILA/Reg Z (statements, payment crediting, ARM notices), HPA (PMI), and flood requirements.
  • Hands-on experience with a major servicing platform; Black Knight / ICE MSP experience strongly preferred.
  • Demonstrated expertise in escrow analysis and RESPA aggregate accounting.
  • Strong operational, analytical, communication, and leadership skills.
  • Bachelor's degree in business, finance, or a related field, or equivalent experience.

Preferred Qualifications
  • Call center workforce management experience in a mortgage servicing environment.
  • Experience onboarding newly boarded/transferred loans and managing servicing-transfer (hello/goodbye) compliance.
  • Credit union / CUSO or subservicing environment experience.
  • Multi-state servicing experience (TX, LA, NM, OK).
  • Experience supporting a servicing platform conversion.

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