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Customer Service Operations Manager Jobs in Magnolia, TX

Albertsons

Service Operations Assistant

Houston, TX · On-site

Previous supervisory, lead, or management experience. * Experience with front-end operations, cash handling, or customer service management. * Knowledge of retail labor scheduling and performance ...

Burlington

Operations Service Manager

Houston, TX · On-site

$22.05 - $30.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Express Employment Professionals

Be Seen First

Operations Manager

Houston, TX · On-site

$65K - $70K/yr

Service-based organizations. * ERP, CRM, or field service software. * KPI reporting and operational ... analytics. Success in This Role The successful candidate will: * Maintain organized and efficient ...

EoS Fitness

Operations Manager

Houston, TX

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Houston, TX · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Houston, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Houston, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Houston, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Cypress, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Magnolia, TX

Customer Service Operations Manager information

See Magnolia, TX salary details

$38.1K

$105.9K

$116K

How much do customer service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service operations manager in Magnolia, TX is $105,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,700.00 and $114,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What cities near Magnolia, TX are hiring for Customer Service Operations Manager jobs?

Cities near Magnolia, TX with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Magnolia, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $105,856 per year, or $50.9 per hour.

Receptionist: Customer Service Operations

North Texas Tollway Authority

Conroe, TX • On-site

$13 - $17/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

North Texas Tollway Authority rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

518th of 854 rated public administrative organizations

Job description

Receptionist

The Receptionist serves as the first point of contact for customers, visitors, vendors, and internal staff. This role is responsible for managing front desk operations, handling incoming calls, coordinating package and document distribution, and ensuring a professional, organized, and secure reception environment. The Receptionist plays a key role in supporting daily operations by facilitating communication across departments and delivering a positive customer experience.

Starting Rate: Minimum: $13.00/hr. - Midpoint: $17.00/hr.

Retention Bonus: $1000.00

Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.

Key Responsibilities

  • Greet and welcome customers, visitors, and vendors in a professional and courteous manner
  • Check in customers and direct them to appropriate Customer Service Center (CSC) areas for assistance
  • Answer and manage incoming calls on the main telephone line, determine caller needs, and route calls appropriately
  • Utilize internal directories to connect callers with the correct departments or personnel
  • Receive, log, and distribute incoming deliveries, and packages
  • Ensure all packages and documents are secured and tracked until picked up by the intended recipient
  • Obtain signatures upon package pickup and maintain accurate distribution records
  • Coordinate with internal departments to notify staff of visitor arrivals and deliveries
  • Maintain organization and security of the storage area
  • Monitor and replenish office and reception supplies; place orders as needed
  • Support communication between front desk, operations, and administrative teams
  • Ensure compliance with company policies related to security, package handling, and visitor management
  • Provide general administrative support as needed

Knowledge, Skills, and Abilities

  • Strong customer service and interpersonal skills with a professional demeanor
  • Excellent verbal communication and phone etiquette
  • Ability to multitask and manage a high-volume, fast-paced front desk environment
  • Strong organizational skills and attention to detail
  • Ability to handle sensitive information with discretion and professionalism
  • Basic problem-solving skills and ability to think quickly in dynamic situations
  • Proficiency in Microsoft Office and standard office equipment (phones, copiers, etc.)
  • Ability to work collaboratively across departments

Qualifications

  • High school diploma or equivalent required
  • 1–3 years of experience in a receptionist, administrative, or customer-facing role
  • Experience handling multi-line phone systems and front desk operations
  • Basic computer proficiency and data entry experience

Preferred Qualifications

  • Experience in a high-volume customer service environment
  • Experience in transportation, tolling, or public service industries
  • Bilingual (English/Spanish) a plus
  • Familiarity with office supply management and vendor coordination

NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

What North Texas Tollway Authority employees say

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