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Customer Service Operations Manager Jobs in Houston, TX

Oak St. Health

Operations Manager

Fulshear, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

ZT Auto

Service Operations Advisor

Houston, TX · On-site

Utilize CRM systems daily, accurately tracking and recording customer interactions to support ... service operations. * Work collaboratively with other representatives in a team-oriented ...

ZT Automotive

Service Operations Advisor

Houston, TX · On-site

Utilize CRM systems daily, accurately tracking and recording customer interactions to support ... service operations. * Work collaboratively with other representatives in a team-oriented ...

EoS Fitness

Operations Manager

Houston, TX

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

Operations Manager

Houston, TX

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

CVS Health

Operations Manager

Houston, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Houston, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Houston, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Houston, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Santa Fe, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Cypress, TX · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

EōS Fitness

Operations Manager

Richmond, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Katy, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EōS Fitness

Operations Manager

Spring, TX · On-site

$65K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

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Showing results 41-60

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Houston, TX

Customer Service Operations Manager information

See Houston, TX salary details

$42.5K

$118.1K

$129.4K

How much do customer service operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service operations manager in Houston, TX is $118,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Houston, TX?

The most popular types of Customer Service Operations jobs in Houston, TX are:

What cities near Houston, TX are hiring for Customer Service Operations Manager jobs?

Cities near Houston, TX with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $118,109 per year, or $56.8 per hour.

General Manager, Field Service Operations

BILT Inc.

Houston, TX • On-site

$125 - $150/hr

Other

Posted 17 days ago

Job description

RSG is a modern commercial trades business built to deliver high-quality repair and maintenance services at scale. We combine skilled technicians, strong field operations, and technology to create a better service experience for our customers and a better working environment for our teams.

Our mission is to build the most trusted commercial trades company by investing in great technicians, raising the standard of service, and creating meaningful opportunities for people to grow in the trades.

RSG is hiring a General Manager, Field Service Operations to build and grow our internal HVAC/R technician program. You will own the field organization end-to-end, from technician hiring and technical standards to service operations, customer experience, and financial performance.

This is a hands-on role for someone with deep HVAC/R expertise who can build a high performing commercial service organization and replicate it across multiple markets.

What you will do:
  • Build & Lead Technicians: Build the recruiting, assessment, onboarding, and retention process for HVAC/R technicians. Hire and develop service managers, lead technicians, and field technicians through clear performance standards, ride-alongs, technical audits, coaching, and corrective action.
  • Technical & Field Operations: Establish licensing, insurance, vehicle, tool, safety, and background-check requirements, along with technical SOPs, diagnostic standards, job documentation, pricing guardrails, and escalation procedures. Own dispatch, capacity, utilization, first-time completion, callbacks, SLAs, and customer satisfaction.
  • Commercial & Financial Performance: Own the service P&L, including labour productivity, overtime, fleet, parts, warranty expense, and gross margin. Build service-sales capabilities across repairs, replacements, maintenance agreements, and account expansion, partnering with Sales and Operations on estimating, scope validation, and complex opportunities.
  • Scale Service Operations: Drive efficient service operations and determine when markets can support additional internal technicians. Build a repeatable operating model that can be successfully launched and scaled across new RSG markets.
Who You are:
  • 5+ years of HVAC/R experience and 3+ years managing technicians, dispatch, or service operations.
  • Strong commercial HVAC/R experience and the technical ability to diagnose difficult jobs and assess technician competency; residential-only experience is insufficient.
  • Proven experience hiring and developing technicians while owning key service metrics such as revenue, utilization, gross margin, callbacks, and customer satisfaction.
  • Experience selling or leading service sales, including repairs, replacements, maintenance agreements, or account expansion.
  • Must hold an active Class A HVAC/R contractor license, or equivalent unrestricted state license, required to perform and supervise commercial HVAC/R work in the state where the role is based.
  • Ability to travel approximately 25–40% and to travel between Canada and the United States.
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