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Customer Service Operations Manager Jobs in Houston, TX

Albertsons

Service Operations Assistant

Houston, TX · On-site

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Albertsons

Service Operations Assistant

Houston, TX

Position Purpose The Service Operations Assistant supports front-end and customer service ... Frequent interaction with customers, associates, and management. * Fast-paced environment requiring ...

Burlington

Operations/Service Manager IV

Houston, TX · On-site

$25.55 - $34.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Burlington

Operations/Service Manager II

Houston, TX · On-site

$22.10 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

This role serves as a key liaison between customers, service team members, and management to support service excellence and operational efficiency. Key Responsibilities Operational Support * Assist ...

Sulzer AG

Service Operations Leader AME

Humble, TX · On-site

Develop and manage regional service operations KPIs and management cadence reviews. * Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness.

Sulzer AG

Service Operations Leader AME

Humble, TX · On-site

Develop and manage regional service operations KPIs and management cadence reviews. * Drive improvements in execution speed, productivity, customer responsiveness, and operational effectiveness.

New

Albertsons

Service Operations Assistant

Houston, TX · On-site

This role serves as a key liaison between customers, service team members, and management to support service excellence and operational efficiency. Key Responsibilities Operational Support * Assist ...

Albertsons

Service Operations Assistant

Houston, TX · On-site

This role serves as a key liaison between customers, service team members, and management to support service excellence and operational efficiency. Key Responsibilities Operational Support * Assist ...

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Showing results 21-40

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Houston, TX

Customer Service Operations Manager information

See Houston, TX salary details

$42.5K

$118.1K

$129.4K

How much do customer service operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service operations manager in Houston, TX is $118,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Houston, TX?

The most popular types of Customer Service Operations jobs in Houston, TX are:

What cities near Houston, TX are hiring for Customer Service Operations Manager jobs?

Cities near Houston, TX with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $118,109 per year, or $56.8 per hour.

Service Operations Assistant

Albertsons

Houston, TX • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 17 days ago

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,171 frontline employees who took The Breakroom Quiz

69th of 124 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.


Position Purpose

The Service Operations Assistant supports front-end and customer service operations by assisting store leadership in delivering exceptional customer service, maintaining operational standards, and ensuring efficient execution of daily store activities. This position provides leadership support, assists with associate development, and helps achieve service, productivity, and operational goals throughout the store.

Key Responsibilities Customer Service
  • Deliver outstanding customer service and promote a positive shopping experience.
  • Assist customers with questions, concerns, returns, exchanges, and service requests.
  • Resolve customer issues professionally and promptly.
  • Promote company programs, services, and customer loyalty initiatives.
  • Serve as a role model for customer service excellence.
Front-End and Service Operations
  • Support daily front-end operations, including check stands, self-checkout, and customer service areas.
  • Assist in monitoring customer traffic and service levels to ensure efficient checkout experiences.
  • Ensure compliance with cash handling, register operations, and loss prevention procedures.
  • Help maintain clean, organized, and safe service areas.
  • Support opening, closing, and shift transition activities as assigned.
Leadership and Team Development
  • Provide daily support and direction to front-end and service associates.
  • Assist with onboarding and training new employees.
  • Help reinforce performance expectations and operational standards.
  • Promote teamwork, accountability, and a positive work environment.
  • Support leadership with coaching and employee development efforts.
Operational Compliance
  • Ensure compliance with company policies, procedures, and workplace safety requirements.
  • Monitor adherence to front-end operating standards.
  • Support operational audits and compliance initiatives.
  • Assist with maintaining accurate records, documentation, and reporting requirements.
  • Identify operational concerns and communicate them to store leadership.
Financial Performance
  • Support achievement of productivity, labor, and customer service goals.
  • Assist in minimizing cash variances and operational losses.
  • Promote efficient use of labor resources and workflow management.
  • Support execution of store promotions and service initiatives.
  • Contribute to achieving overall store operational objectives.
Qualifications
  • High school diploma or equivalent preferred.
  • Previous retail, grocery, or customer service experience required.
  • Prior leadership or supervisory experience preferred.
  • Strong customer service, communication, and interpersonal skills.
  • Ability to multitask and make sound decisions in a fast-paced environment.
  • Basic computer and cash handling experience preferred.
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to bend, reach, lift, and carry items weighing up to 25 pounds regularly and more with assistance when necessary.
  • Ability to perform repetitive motions throughout the workday.
  • Ability to work a flexible schedule based on business needs.
Work Environment
  • Retail grocery store environment.
  • Frequent interaction with customers, associates, and management.
  • Fast-paced environment requiring strong organizational and problem-solving skills.
  • Flexible schedule including mornings, evenings, weekends, and holidays as business needs require.
Success Measures
  • Strong customer satisfaction results.
  • Efficient front-end and service operations.
  • Compliance with cash handling and operational procedures.
  • Employee engagement, training, and development.
  • Achievement of productivity and service goals.
  • Consistent execution of company customer service and operational standards.

We also provide a variety of benefits including:

  • Competitive wages paid weekly
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
  • Associate discounts
  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
  • Leaders invested in your training, career growth and development
  • An inclusive work environment with talented colleagues who reflect the communities we serve


Our Values – Click below to view video: ACI Values

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