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Customer Service Operations Manager Jobs in Dallas, TX

A-Z Bus Sales

Operations Manager

Krugerville, TX · On-site

$83K - $104K/yr

Job Type Full-time Description Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales ...

A-Z Bus Sales Inc

Operations Manager

Krugerville, TX · On-site

Job Summary The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales locations. This role drives ...

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

Albertsons

Service Operations Assistant

Mesquite, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position ...

New

Albertsons

Service Operations Assistant

Mesquite, TX

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position ...

New

Albertsons

Service Operations Assistant

Frisco, TX · On-site

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Albertsons

Service Operations Assistant

Frisco, TX · On-site

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Albertsons

Service Operations Assistant

Frisco, TX · On-site

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Albertsons

Service Operations Assistant

Frisco, TX

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development ...

Albertsons

Service Operations Assistant

Mesquite, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position ...

New

Albertsons

Service Operations Assistant

Mesquite, TX

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position ...

New

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Showing results 41-60

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Dallas, TX

Customer Service Operations Manager information

See Dallas, TX salary details

$44K

$122.3K

$134K

How much do customer service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer service operations manager in Dallas, TX is $122,324.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Dallas, TX?

The most popular types of Customer Service Operations jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Service Operations Manager jobs?

Cities near Dallas, TX with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $122,324 per year, or $58.8 per hour.

Operations Manager

A-Z Bus Sales

Krugerville, TX • On-site

$83K - $104K/yr

Full-time

Re-posted 21 days ago

Job description

Job Type
Full-time
Description
Job Summary
The Operations Manager is responsible for ensuring the service department consistently delivers Customer Service Excellence across all A-Z Bus Sales locations. This role drives operational performance, revenue growth, and year-over-year net profit improvement while upholding the organization's Core Values.
The Operations Manager fosters a culture of accountability, professional development, and continuous improvement, while supporting team training and development initiatives.
Essential Functions & Responsibilities
Operational & Management Duties
  • Lead and support the professional development of the service team.
  • Promote clear and effective communication with internal and external customers regarding service operations.
  • Monitor and analyze key performance indicators (KPIs), identifying trends, opportunities, and areas for improvement.
  • Achieve monthly goals related to customer satisfaction, production, revenue, and gross profit.
  • Implement and improve Standard Operating Procedures (SOPs) and service processes.
  • Ensure the service team meets daily, weekly, and monthly sales and productivity targets.
  • Manage and monitor Work-in-Progress (WIP) to maximize efficiency and profitability.
  • Conduct in-person customer visits to strengthen relationships and ensure satisfaction.
  • Ensure technical staff maintain required OEM factory certifications.
  • Build and maintain strong, long-term relationships with partners and vendors.
  • Ensure compliance with company policies, safety standards, and regulatory requirements.

Personnel & Leadership Duties
  • Participate in recruiting, hiring, onboarding, and retention efforts.
  • Manage employee performance, coaching, and disciplinary actions as needed.
  • Foster a culture of accountability, teamwork, and continuous improvement.

Key Performance Indicators (KPIs)
  • Monthly Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) results
  • Work-in-Progress (WIP) performance metrics
  • Monthly sales and gross profit achievement
  • Employee development and certification completion rates

Leadership & Supervisory Responsibilities
  • Oversee and manage service operations at both Krugerville and Lubbock locations
  • Directly supervise service personnel, including technicians and support staff
  • Ensure alignment of service departments with company goals and standards

Core Competencies
  • Technical Capacity
  • Performance Management
  • Ethical Conduct
  • Communication Proficiency
  • Personal Effectiveness & Credibility

Work Environment
  • Combination of office and service shop environments
  • Frequent exposure to moving mechanical parts, fumes, airborne particles, and loud noise levels
  • Occasional exposure to extreme environmental conditions

Position Type & Work Schedule
  • Full-time, exempt position
  • Availability required Monday-Friday between 6:00 AM and 6:00 PM (schedule varies)
  • Evening and weekend work may be required based on operational needs

Travel Requirements
  • Frequent travel between locations and for customer visits is required

Training & Development
  • Dealer Management System (DMS) training (NetSuite)
  • OEM factory training and certification programs
  • Ongoing development in network communications and leadership skills

Additional Responsibilities
This job description is not intended to be an exhaustive list of duties. Responsibilities may change at any time with or without notice to meet business needs.
Requirements
Education and Experience:
  • Minimum of five (5) years of automotive, bus, or heavy truck dealership customer service experience representing the Service Department.
  • Knowledge of on-highway vehicle products and warranties.
  • Minimum of five (5) years of department personnel management experience.
  • High School Diploma
  • Technical School Diploma or equivalent
  • Must have a valid driver's license and have and maintain an acceptable, safe driving record

Preferred Education and Experience:
  • Technical Training
  • Heavy Truck/Bus Dealership Experience
  • Department Management Background (40+ employees)
  • Bus Air Conditioning installation

Salary Description
$83,200 - $104,000

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