Build a high-performing team culture focused on safety, quality, customer satisfaction, and ... Oversee daily service operations including scheduling, technician payroll, and on-call rotations.
New
Quick apply
Build a high-performing team culture focused on safety, quality, customer satisfaction, and ... Oversee daily service operations including scheduling, technician payroll, and on-call rotations.
New
Manage the repair and service of customer boats in accordance with TPG service process and SOPs ... operation. Basic boat handling skills preferred. Ability to work on-site at Taylor Point Boatyard ...
Manage the repair and service of customer boats in accordance with TPG service process and SOPs ... operation. Basic boat handling skills preferred. Ability to work on-site at Taylor Point Boatyard ...
Manage the repair and service of customer boats in accordance with TPG service process and SOPs ... operation. Basic boat handling skills preferred. Ability to work on-site at Taylor Point Boatyard ...
Manage the repair and service of customer boats in accordance with TPG service process and SOPs ... operation. Basic boat handling skills preferred. Ability to work on-site at Taylor Point Boatyard ...
Operations/Service Manager III
$21.50 - $28.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations/Service Manager III
$21.50 - $28.65/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...
Operations Manager
$21 - $35/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$21 - $35/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Mgr-Customer Operations
Cumberland, RI · On-site
$119K/yr
Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...
Mgr-Customer Operations
Cumberland, RI · On-site
$119K/yr
Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...
Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...
Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...
Operations Manager
Warwick, RI · On-site
Ensure excellent customer service and oversee damage resolution * Manage fleet maintenance, equipment inventory, and warehouse/storage operations * Promote safety and ensure compliance with DOT and ...
Operations Manager
Warwick, RI · On-site
Ensure excellent customer service and oversee damage resolution * Manage fleet maintenance, equipment inventory, and warehouse/storage operations * Promote safety and ensure compliance with DOT and ...
Operations Manager
Cranston, RI · On-site
$70K - $75K/yr
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Cranston, RI · On-site
$70K - $75K/yr
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Cranston, RI · On-site
$70K - $75K/yr
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Cranston, RI · On-site
$70K - $75K/yr
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Cranston, RI · On-site
$70K - $75K/yr
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Operations Manager
Cranston, RI · On-site
$70K - $75K/yr
Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...
Be Seen First
Operations Manager
Providence, RI · On-site
$85K - $130K/yr
The Operations Manager is responsible for : 1. Creating and maintaining programs that ensure a safe work environment for all employees. 2. Ensuring customer requirements (on time delivery, lead time ...
Quick apply
Be Seen First
Operations Manager
Providence, RI · On-site
$85K - $130K/yr
The Operations Manager is responsible for : 1. Creating and maintaining programs that ensure a safe work environment for all employees. 2. Ensuring customer requirements (on time delivery, lead time ...
Operations Manager
Warwick, RI · On-site
$55K - $60K/yr
... focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto ... services across all asset types. We accomplish this with personalized customer experience, an ...
Quick apply
Operations Manager
Warwick, RI · On-site
$55K - $60K/yr
... focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto ... services across all asset types. We accomplish this with personalized customer experience, an ...
Operations Manager
Providence, RI · On-site
$70K - $80K/yr
This may include assisting with client relationships, account management, operational problem-solving, recruiting support, customer service issues, and other responsibilities that help ensure the ...
Operations Manager
Providence, RI · On-site
$70K - $80K/yr
This may include assisting with client relationships, account management, operational problem-solving, recruiting support, customer service issues, and other responsibilities that help ensure the ...
Operations Manager
Warwick, RI · On-site
$55K - $60K/yr
... focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto ... services across all asset types. We accomplish this with personalized customer experience, an ...
Quick apply
Operations Manager
Warwick, RI · On-site
$55K - $60K/yr
... focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto ... services across all asset types. We accomplish this with personalized customer experience, an ...
Operations Manager
$55K - $60K/yr
... focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto ... services across all asset types. We accomplish this with personalized customer experience, an ...
Operations Manager
$55K - $60K/yr
... focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto ... services across all asset types. We accomplish this with personalized customer experience, an ...
Operations Manager
Warwick, RI · On-site
$50K/yr
... focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto ... services across all asset types. We accomplish this with personalized customer experience, an ...
Operations Manager
Warwick, RI · On-site
$50K/yr
... focused Operations Manager to execute dispatch operations at our Warwick, RI location. Auto ... services across all asset types. We accomplish this with personalized customer experience, an ...
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick ... Manage labor relations to ensure compliance with company policies and labor laws * Address and ...
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick ... Manage labor relations to ensure compliance with company policies and labor laws * Address and ...
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick ... Manage labor relations to ensure compliance with company policies and labor laws * Address and ...
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick ... Manage labor relations to ensure compliance with company policies and labor laws * Address and ...
Customer-centric, understanding how the importance of exceptional service contributes to growing ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
Customer-centric, understanding how the importance of exceptional service contributes to growing ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
Customer Service Operations Manager information
See Rhode Island salary details
$43.6K - $51.7K
3% of jobs
$51.7K - $59.8K
0% of jobs
$59.8K - $67.9K
3% of jobs
$67.9K - $76K
2% of jobs
$76K - $84.1K
2% of jobs
$84.1K - $92.2K
3% of jobs
$92.2K - $100.3K
1% of jobs
$100.3K - $108.4K
1% of jobs
$108.4K - $116.5K
0% of jobs
$116.5K - $124.6K
1% of jobs
$125.4K is the 25th percentile. Wages below this are outliers.
$124.6K - $132.7K
83% of jobs
$43.6K
$121.1K
$132.7K
How much do customer service operations manager jobs pay per year?
As of Jul 28, 2026, the average yearly pay for customer service operations manager in Rhode Island is $121,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?
To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.
What is a customer service operations manager?
A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.
What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Service Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plus | Usually requires a high school diploma or associate degree; experience in customer service is essential |
| Work Environment | Oversees multiple teams or departments, strategic planning, and process improvement | Manages daily team operations, handles escalations, and ensures customer satisfaction |
| Employer & Industry Usage | Common in large organizations across retail, telecom, and service industries | Found in various industries, often in call centers or customer support teams |
The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.
How much should an operations manager get paid?
The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.
What is the highest paying job in customer service?
The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.
What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?
Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What is the minimum salary of an operations manager?
The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
Job description
About Plumbing Systems Inc. (PSI)
Plumbing System Inc. is an established company with over 30 years of experience providing top-tier service and quality products in many areas around the Vail Valley and Summit County area.
PSI, Inc. is looking for an experienced Service Manager to lead our multi-trade Service Department and technician teams in Gypsum, CO. This is an opportunity for a hands-on leader who understands the trades, knows how to develop people, and can drive operational success through strong leadership and accountability.
In this role, you'll oversee daily service operations, coach technicians in the field, improve department performance, and partner with the General Manager to deliver exceptional customer experiences and business results.
The ideal candidate brings a combination of technical expertise, leadership ability, and business mindset. If you're someone who enjoys building teams, improving processes, and taking ownership of results, we'd love to meet you.
What You'll Do
Lead, coach, and develop multi-trade service technicians through training, ride-alongs, and ongoing performance feedback.
Build a high-performing team culture focused on safety, quality, customer satisfaction, and accountability.
Monitor and improve key performance metrics including revenue, efficiency, productivity, and profitability.
Partner with the General Manager to develop staffing plans, recruit technicians, and support team growth.
Oversee daily service operations including scheduling, technician payroll, and on-call rotations.
Collaborate with Dispatch, CSRs, and warehouse teams to improve workflow, parts availability, and customer communication.
Lead weekly team meetings and training sessions focused on technical development, sales performance, and service excellence.
Identify opportunities to improve processes and elevate overall department performance.
What We're Looking For
- 5+ years of experience in the skilled trades industry (HVAC, plumbing, or electrical preferred).
- 2+ years of experience managing technicians, installers, or field service teams.
- Previous hands-on experience as a technician or installer.
- Proven ability to manage KPIs and use performance data to drive results.
- Strong leadership, coaching, and communication skills.
- Excellent organization, problem-solving, and decision-making abilities.
- Valid driver's license.
Why Join PSI?
- Opportunity to lead and grow a multi-trade service organization.
- A leadership role with real ownership and impact.
- Support from an experienced team while having the autonomy to improve processes and performance.
- Work with a company serving the Vail Valley and surrounding mountain communities.
- Career growth opportunities within a growing organization.
Benefits and Perks:
Plumbing Systems Inc. (PSI) treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you
- 401(k) with a company match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person's career growth and development
- Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
- Company Provided: Company branded attire and company vehicle provided for certain roles
Plumbing Systems Inc. (PSI) is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.