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Customer Service Operations Manager Jobs in Rhode Island

TWO MEN AND A TRUCK®

Operations Manager

Warwick, RI

$50K - $60K/yr

... leadership * field service operations * blue-collar workforce management The right candidate ... customer issue escalation * spot checks and quality control * safety and compliance enforcement ...

Burlington

Operations/Service Manager III

Carolina, RI · On-site

$21.50 - $28.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

CVS Health

Operations Manager

Kingston, RI · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Citizens

Servicing Ops Manager

Johnston, RI · On-site

Description Servicing Operations Manager - Account Services The Servicing Operations Manager, Account Services, is responsible for leading a team that supports customer account maintenance, across ...

Citizens

Servicing Ops Manager

Johnston, RI

Description Servicing Operations Manager - Account Services The Servicing Operations Manager, Account Services, is responsible for leading a team that supports customer account maintenance, across ...

Citizens Bank

Servicing Ops Manager

Johnston, RI · On-site

Servicing Operations Manager - Account Services The Servicing Operations Manager, Account Services, is responsible for leading a team that supports customer account maintenance, across Consumer ...

Citizens

Servicing Ops Manager

Johnston, RI

Servicing Operations Manager - Account Services The Servicing Operations Manager, Account Services, is responsible for leading a team that supports customer account maintenance, across Consumer ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI

$119K/yr

Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

Overview This role will report to the Director, Customer Services Operations & Support and is ... Within the role, the manager is responsible for coordinating and leading a team of union and ...

Electrolizing, Inc.

Be Seen First

Operations Manager

Providence, RI · On-site

$85K - $130K/yr

The Operations Manager is responsible for : 1. Creating and maintaining programs that ensure a safe work environment for all employees. 2. Ensuring customer requirements (on time delivery, lead time ...

West Marine

Operations Manager

Narragansett, RI · On-site

Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ... Strong customer service and sales capabilities. * Attention to detail and effective time management.

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Showing results 1-20

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Rhode Island

Customer Service Operations Manager information

See Rhode Island salary details

$43.6K

$121.1K

$132.7K

How much do customer service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service operations manager in Rhode Island is $121,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Rhode Island?

The most popular types of Customer Service Operations jobs in Rhode Island are:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Rhode Island as of August 2026, with employment types broken down into 68% Full Time, 26% Part Time, 4% Temporary, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $121,119 per year, or $58.2 per hour.

Operations Manager

TWO MEN AND A TRUCK®

Warwick, RI

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Two Men and a Truck rating

4.8

Company rating: 4.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

21st of 29 rated removal and storage companies

Job description

Operations Manager

TWO MEN AND A TRUCK® is looking for a highly motivated, hands-on Operations Manager to help lead the daily operation of our Warwick, RI location.

This is not a desk-management role. We are looking for a self-directed operator who can step into a fast-paced environment, solve problems on the fly, hold crews accountable, maintain operational discipline, and help keep the operation running efficiently during our busiest season.

The operation requires a leader who is comfortable walking into challenges, adapting quickly, and creating stability through urgency, consistency, and follow-through.

This role is best suited for someone with experience in:

  • moving and storage
  • transportation/logistics
  • construction operations
  • warehouse leadership
  • field service operations
  • blue-collar workforce management

The right candidate:

  • thrives in fast-moving environments
  • does not require constant direction
  • can manage younger hourly labor crews
  • can recruit, onboard, and train quickly without sacrificing standards
  • understands accountability and operational discipline
  • can adapt when plans change
  • is comfortable making decisions under pressure
  • is a doer, not just a planner
  • takes ownership and follows through consistently

Daily responsibilities include:

  • crew management and accountability
  • dispatch and scheduling support
  • truck readiness and operational oversight
  • mover/driver coaching and training
  • warehouse organization and operational cleanliness
  • staffing support and recruiting assistance
  • customer issue escalation
  • spot checks and quality control
  • safety and compliance enforcement
  • maintaining operational standards during peak season

Compensation:

$50,000–$60,000+ realistic total compensation potential based on operational performance, staffing execution, and revenue growth, including base salary, commissions, bonuses, and incentives.
  • $45,000 annual base salary
  • 0.5% commission structure tied to franchise revenue
  • monthly bonus opportunities
  • benefits package including PTO, medical insurance, and 401(k)

Total compensation increases meaningfully with strong operational execution, staffing stability, and revenue growth.

Requirements:

  • prior leadership or operations management experience
  • valid driver’s license
  • ability to work flexible hours during peak season

What Two Men and a Truck employees say

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