ZipRecruiter

Log In

1

Customer Service Operations Manager Jobs in Rhode Island

Walgreens

Pharmacy Operations Manager

Warwick, RI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Amazon

Sr. Operations Manager

Johnston, RI · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Johnston, RI · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

QXO

Operations Manager

Cranston, RI · On-site

$65K - $94K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...

Allied Universal

Security Operations Manager

Warwick, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and customers we serve. Allied Universal ® is hiring a Security Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned ...

Amazon

Sr. Operations Manager

Johnston, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

Sodexo

Food Operations Manager 2

Providence, RI · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sodexo is seeking a Food Operations Manager 2 to support retail operations at The Miriam Hospital ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 2

Providence, RI · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sodexo is seeking a Food Operations Manager 2 to support retail operations at The Miriam Hospital ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Allied Universal

Security Operations Manager

Warwick, RI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and customers we serve. Allied Universal is hiring a Security Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned ...

Allied Universal

Security Operations Manager

Warwick, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and customers we serve. Allied Universal ® is hiring a Security Operations Manager. The Operations Manager is a central leader in ensuring successful delivery of security services across assigned ...

Sodexo

Food Operations Manager 2

Providence, RI · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sodexo is seeking a Food Operations Manager 2 to support retail operations at The Miriam Hospital ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Sodexo

Food Operations Manager 2

Providence, RI

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Sodexo is seeking a Food Operations Manager 2 to support retail operations at The Miriam Hospital ... Hospitality-focused approach centered on service quality and customer experience. * Experience ...

Vatn Systems

Growth Operations Manager

Bristol, RI · On-site

You will manage our CRM infrastructure, drive reporting and pipeline discipline, coordinate the ... Develop, document, and continuously improve BD operational processes and standard operating ...

Co-Dough

Bakery Operations Manager

Newport, RI · On-site

... customer experience. What started as a small bakery has quickly grown into a high-volume operation ... We're not looking for someone to simply manage a shift. We're looking for someone who takes ...

CVS Health

Technology Operations Manager

Woonsocket, RI · On-site

$66K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Manager, Project Management for CVS Health's Specialty, Platform and Digital ... Our teams reflect the customers, patients, members and communities we serve and we are committed to ...

Thielsch Engineering

Regional Director of Service

Cranston, RI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Regional Service Manager partners closely with Installation Managers, Sales, Dispatch, and Operations leadership to ensure profitable, high-quality service delivery and long-term customer ...

RISE GROUP INC

Regional Director of Service

Cranston, RI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Regional Service Manager partners closely with Installation Managers, Sales, Dispatch, and Operations leadership to ensure profitable, high-quality service delivery and long-term customer ...

W3Global Inc.

Service Manager - Air Compressors

Cranston, RI · On-site

$75K - $90K/yr

  • Medical

  • Retirement

  • PTO

Cranston, RI We are seeking an experienced Service Manager to oversee daily service operations, lead a team of field technicians, and ensure exceptional customer service. This role is responsible for ...

CLEAR

Assistant Operations Manager (PVD)

Warwick, RI · On-site

$24/hr

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the ... customer service and sales. Key Responsibilities Include: * Spend 80% of time on the floor in a ...

previous page

Showing results 41-60

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Rhode Island

Customer Service Operations Manager information

See Rhode Island salary details

$43.6K

$121.1K

$132.7K

How much do customer service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer service operations manager in Rhode Island is $121,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They often analyze performance metrics, implement policies, and coordinate with other departments to improve customer satisfaction and operational efficiency. Strong leadership, communication skills, and familiarity with customer service tools are essential for this role.

What are the most commonly searched types of Customer Service Operations jobs in Rhode Island?

The most popular types of Customer Service Operations jobs in Rhode Island are:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Rhode Island as of August 2026, with employment types broken down into 68% Full Time, 26% Part Time, 4% Temporary, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $121,119 per year, or $58.2 per hour.

Pharmacy Operations Manager

Walgreens

Warwick, RI • On-site

Full-time

Re-posted 9 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,201 frontline employees who took The Breakroom Quiz

98th of 112 rated pharmacies

Job description


  • Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
  • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
  • Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
  • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
  • Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
  • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
  • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
  • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
  • Accountable for completion of non-clinical patient calls.
  • Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
  • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
  • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
  • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
  • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
  • Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
  • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
  • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
  • Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
  • Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
  • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

External Basic Qualifications
  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)

Preferred Qualifications
  • Previous people management/ leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

What Walgreens employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply