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Insperity

Airport Operations Manager DFW Airport

Dallas, TX · On-site

$80K - $85K/yr

We're counting on you to maximize terminal and customer service performance by providing proactive ... Airport Service Operations Manager 's Responsibilities * Act as a primary point of contact for all ...

Viasat, Inc.

IT Service Operations Manager

Carlsbad, CA

$152K - $228K/yr

Operations Management : Oversee daily service desk workflows, ensuring tickets are properly ... Monitors Key Performance Indicators (KPIs) like Mean Time to Resolve (MTTR), customer satisfaction ...

Customer Service

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Entry Level Operations Assistant

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We are seeking a highly motivated and detail-oriented Entry Level Operations Assistant to join our ... Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong ...

Jack Flash

Food Operations Manager

Effingham, IL

We believe that our people (Customers, Team Members, and Vendors) are the most important aspect of our business; therefore a FOOD SERVICE OPERATIONS MANAGER must have good interpersonal skills in ...

Hertz

Customer Operations Manager

Jacksonville, FL · On-site

$55K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Honolulu, HI

$129.60K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

Hertz

Customer Operations Manager

Manhattan, NY · On-site

$66.30K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

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Customer Service Operations Manager information

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$44.5K

$123.7K

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How much do customer service operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer service operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is a Customer Service Operations Manager?

A Customer Service Operations Manager is responsible for overseeing the daily operations of a company's customer service department. Their main duties include managing customer service teams, improving processes to enhance customer satisfaction, and ensuring that service standards are met. They analyze performance metrics, implement training programs, and work to resolve escalated customer issues. This role often involves collaborating with other departments to streamline operations and support business goals.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What cities are hiring for Customer Service Operations Manager jobs? Cities with the most Customer Service Operations Manager job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Manager jobs? States with the most job openings for Customer Service Operations Manager jobs include:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Airport Operations Manager DFW Airport

Airport Operations Manager DFW Airport

Insperity

Dallas, TX • On-site

$80K - $85K/yr

Full-time

Medical, Retirement

Posted 23 hours ago

Insperity rating

7.8

Company rating: 7.8 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

125th of 425 rated business services

Job description

General information
Client / Corporate
Client
Work Mode
In-Office
Name
Airport Operations Manager DFW Airport
Job ID
21824
City
Dallas
Published date
01-May-2026
State
Texas
Country
United States
Description & Requirements
Airport Service Operations Manager
Dallas-Fort Worth International Airport
Must be able to work an Overnight Shift
$80K to $85K Annually DOE - Employer Paid Health Insurance - Up to 5% Annual Bonus
Bradford Airport Logistics (BAL) offers a tremendous career opportunity in a high-growth environment that combines technology and services in the exciting aviation industry. Check us out at: www.airportlogistics.org
Bradford Airport Logistics is seeking a dynamic, hands-on Airport Service Operations Manager to work overnight at our DFW Receiving and Distribution Center, serving Dallas-Fort Worth International Airport (DFW). We're counting on you to maximize terminal and customer service performance by providing proactive, highly visible leadership across the airport terminals. In this critical role, you will collaborate with other departments to meet customer KPIs and SLAs and act as a champion of BAL's company values.
Airport Service Operations Manager's Responsibilities
  • Act as a primary point of contact for all customers, regulatory agencies, and stakeholders in the logistics supply chain supporting DFW airport concessions
  • Build strong working relationships with retail concessionaires at the Terminal to provide an effective route for diagnosis and resolution of issues
  • Manage the delivery volume of all products to airport terminals
  • Direct logistics specialists in their daily operations within the airport terminals
  • Manage metrics to ensure that all contractual metrics are met and exceeded
  • Develop staff in areas of logistics, customer service, regulatory compliance, and operations
  • Use the proprietary company database to track service levels and perform trend analysis
  • Operate across multiple terminals to support the needs of the business
  • Ensure high standards of customer satisfaction through regular interactions and formal meetings with airport concessionaires
  • Ensure high standards of safety and security are upheld in the terminal operation
  • Encourage proactive reporting of safety incidents and perform trend analysis of incidents
  • Execute new solutions in support of the continuous improvement of the airport terminal concession operators' retail sales and performance
  • Perform other duties as assigned

Qualifications for an Airport Service Operations Manager
  • 3 years of management experience with Food/Beverage, Retail, and/or Airport operations preferred
  • Experience with inventory of goods and goods-replenishment practices
  • Inventory Management Systems experience
  • Ability to work overnight
  • Proficient in MS Word, MS Excel (preferred)
  • Able to manage complex issues and deliver sustainable results.
  • Exceptional customer relationship building skills and proven record of customer relations management
  • Innovative with the ability to influence change management for the business
  • Flexibility in work shift availability to meet the needs of the business.
  • A role model who actively promotes and lives the company values.

What's in it for you?
Bradford Airport Logistics offers an excellent, competitive annual compensation plan. The benefit package includes:
  • Employer-paid health insurance
  • Annual bonus
  • Paid holidays
  • 401 (k) Company match
  • Professional Development Program
  • Opportunities for Career Advancement

If you are looking to grow with an innovative, core-values-based company, please apply today!
*All job offers are contingent upon passing a pre-employment drug screen (excluding Marijuana), airport background check, and clean driving record review.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Year founded

1986

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