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Customer Service Operations Manager Jobs (NOW HIRING)

BMH EQUIPMENT

Service Manager

Fresno, CA · On-site

$80K - $85K/yr

Maintain strong customer communication and service experience * Coordinate with Parts, Rental, Sales, Warranty, and Training teams * Manage departmental expenses and operational efficiency * Work ...

Pro Tek Electrical & Lighting

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Electrical Operations Manager

Orange, CA · On-site

$70K - $90K/yr

We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service. Position Summary The ...

Urgent

Pro Tek Electrical & Lighting

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Electrical Operations Manager

Anaheim, CA · Remote

$70K - $90K/yr

We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service. Position Summary The ...

Urgent

Vivo

Service Operations Specialist

Casar, NC

The ideal candidate has hands-on experience in customer service operations, contact center or BPO management, strong data analysis skills, and a practical, user-oriented mindset. You will work ...

Pelsis North America

Customer Operations Manager

Atlanta, GA · On-site

$128K/yr

This role combines operational excellence with a strong commercial focus, ensuring customers receive outstanding service throughout their lifecycle with Pelsis. The Customer Operations Manager will ...

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Customer Service Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do customer service operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer service operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
More about Customer Service Operations Manager jobs
What cities are hiring for Customer Service Operations Manager jobs? Cities with the most Customer Service Operations Manager job openings:
What are the most commonly searched types of Customer Service Operations jobs? The most popular types of Customer Service Operations jobs are:
What states have the most Customer Service Operations Manager jobs? States with the most job openings for Customer Service Operations Manager jobs include:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Operations Manager - Customer Service

Nick Catone LLC

Brick, NJ • On-site

$17 - $20/hr

Part-time

Re-posted 8 days ago

Job description

· Engage daily and continually follow up on all platforms of communication between members and potential members in a timely manner (especially on Gmail, Instagram, Facebook, Telephone)

· Manage the social media platforms of Instagram and the Facebook pages for the business to engage with members and potential members

· Generate email campaigns and marketing ads for all social media and promotional platforms

· Generate a Marketing Map of all of the events throughout the year (consisting of planned events, membership specials, booked seminars, etc.)

· Greeting members and prospective members and guest while providing exceptional customer service

· Generate membership sales through sign-ups to earn commission

· Assist with questions in regards to the facility, class schedule, membership options in a professional manner and give tours of the facility to prospective members

· Help to maintain our online store to sell merchandise directly to consumer

· Manage the staff of the front desk area and smoothie bar

· Opening and closing the facility abiding by all protocols if scheduled to do so

· Follow all company policies and procedures

Company Description

NCMMA is a family run business that provides mixed martial arts programs for members of all age groups to ensure the continuation of their fitness goals, in addition to hosting some of the best coaches and fighters in the world on a daily basis who train for their professional careers.