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Customer Service Operations Manager Jobs in New York

The Lignum Group

Service Operations Manager

Jamaica, NY · On-site

Supervise field teams and maintain high standards of quality and customer service * Identify ... managing service operations, construction operations or field service teams who can confidently ...

Posted today

LaundryLux

Service Operations Manager

Inwood, NY · On-site

Service Operations Manager What we are looking for: As the Service Operations Manager, you will ... Customer Communication: * Communicate directly with customers to ensure a positive customer ...

Laundrylux

Service Operations Manager

Inwood, NY

Service Operations Manager What we are looking for: As the Service Operations Manager, you will ... Customer Communication: * Communicate directly with customers to ensure a positive customer ...

Recruiting

Service Operations Manager

Manhattan, NY · Remote

Service Operations Manager Department:Service Delivery Reports To:CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000 ... Maintain CRM workflows and operational processes * Identify opportunities for automation ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000 ... Maintain CRM workflows and operational processes * Identify opportunities for automation ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in New York

Customer Service Operations Manager information

See New York salary details

$48.7K

$135.3K

$148.2K

How much do customer service operations manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer service operations manager in New York is $135,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,600.00 and $146,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.
What cities in New York are hiring for Customer Service Operations Manager jobs? Cities in New York with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in New York as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $135,307 per year, or $65.1 per hour.

Service Operations Manager

The Lignum Group

Jamaica, NY • On-site

Other

Posted 22 hours ago

Posted today

Job description

We're partnering with a well-established specialist contractor in the window, façade and glazing industry to recruit an experienced Service Operations Manager. This is a key leadership role responsible for overseeing the day-to-day operations of the Service Division, ensuring projects and service requests are delivered efficiently while maintaining exceptional customer service and operational standards.

This is an excellent opportunity for an operations professional who enjoys leading teams, improving processes, and managing multiple moving parts in a fast-paced construction or field service environment.


The Role

As the Service Operations Manager, you'll take ownership of operational delivery from the moment a service request or project is received through to completion and invoicing. Working closely with the Service Director, you'll lead scheduling, field operations, estimating oversight, technician deployment, workflow management and project execution while driving efficiency across the department.


Key Responsibilities

  • Lead the day-to-day operations of the Service Division
  • Manage incoming service requests and operational workflow
  • Oversee scheduling, technician deployment and field coordination
  • Review estimates, scopes of work and project feasibility
  • Coordinate materials, vendors and project logistics
  • Ensure projects progress efficiently from intake through to invoicing
  • Monitor operational KPIs, response times and department performance
  • Supervise field teams and maintain high standards of quality and customer service
  • Identify process improvements and support the continued growth of the business


What We're Looking For

We're interested in candidates with experience managing service operations, construction operations or field service teams who can confidently lead people, prioritise workloads and keep projects moving.


Ideally you'll have:

  • Experience leading service, construction or field operations teams
  • Strong organisational and operational leadership skills
  • Estimating and project coordination experience
  • The ability to manage multiple projects simultaneously
  • Experience with service management or CRM platforms such as BuildOps (preferred)
  • Previous experience within the window, façade, glazing or wider construction industry is highly desirable


What's on Offer

  • Competitive salary based on experience
  • Performance-based incentives
  • Long-term career progression
  • Opportunity to play a key role within a growing specialist contractor
  • Collaborative, team-oriented working environment with direct exposure to senior leadership


Apply