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Customer Service Operations Manager Jobs in New York

FreezPak Logistics

Customer Service Manager

Elizabeth, NJ · On-site

$65K - $75K/yr

Operations Manager Who We Are At FreezPak Logistics , we're a family-owned leader in cold storage ... Customer Service Management: * Oversee the daily operations of the customer service department.

Swifto NY

Operations Manager

Manhattan, NY · On-site

$60K - $65K/yr

The Operations Manager will serve as a primary point of contact for the Swifto team, oversee ... Key Responsibilities Customer Service & Scheduling * Oversee daily scheduling, including new ...

Tacombi

Operations & Service Manager

Manhattan, NY · On-site

About the role... Assist management team in all day-to-day operations, provide support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican ...

Tacombi

Operations & Service Manager

Manhattan, NY · On-site

About the role... Assist management team in all day-to-day operations, provide support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican ...

Tacombi

Operations & Service Manager

Manhattan, NY

About the role... Assist management team in all day-to-day operations, provide support to staff during service to improve their performance and adopt, embody and implement the Standards of Mexican ...

Burlington

Operations/Service Manager II

Freehold, NJ

$23.20 - $30.95/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ...

Carmax

Operations Manager

Smithtown, NY

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

CarMax, Inc.

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

Carmax

Operations Manager

Edison, NJ

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

Carmax

Operations Manager

Edison, NJ · On-site

$115K - $201K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to ... Our commitment to customer experience, innovation, and community has made us the nation's largest ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in New York

Customer Service Operations Manager information

See New York salary details

$48.7K

$135.3K

$148.2K

How much do customer service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service operations manager in New York is $135,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,600.00 and $146,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the most commonly searched types of Customer Service Operations jobs in New York?

The most popular types of Customer Service Operations jobs in New York are:

What cities in New York are hiring for Customer Service Operations Manager jobs?

Cities in New York with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $135,307 per year, or $65.1 per hour.

Client Service Operations Manager, Neuberger Wealth

Neuberger Berman Group LLC

New York, NY • On-site

$175K - $225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Position Overview:
The Client Service Operations Manager will support Team Kaminsky, one of Neuberger's largest Private Wealth Management teams. This is a "player/coach" role for a hands-on operator who will initially execute alongside the team while building the systems, controls, and operating cadence needed to materially improve speed, accuracy, and scalability. The Manager will partner closely with all members of the portfolio management team as well as own the relationship with the broader Operations, Compliance, and Business Controls teams at the firm to ensure a seamless and rewarding client experience.
Primary Responsibilities:
Operations Manager
  • Act as the team's day-to-day operational quarterback: organize workflows, drive accountability, and ensure consistent execution across client servicing activities.
  • Build and implement repeatable processes, templates, checklists, and controls to improve turnaround times, avoid errors, and mitigate operational risk.
  • Evaluate current-state workflows, identify bottlenecks and friction points, and implement measurable improvements (e.g., cycle-time reduction, fewer reworks, reduced break frequency).
  • Partner closely with firmwide Operations, Compliance, Business Controls, and Technology to enhance tools, workflows, and policies that impact client onboarding and ongoing servicing.
  • Become a power user of internal platforms and help the team use technology more effectively through training, standardization, and process redesign.
  • Establish service standards and operating rhythms (e.g., daily priorities, weekly pipeline reviews, escalation paths) to improve responsiveness and follow-through.
  • Own escalation management for client-impacting operational issues, coordinating rapid resolution, and implementing preventative fixes.
  • Lead cross-functional execution for complex/time-sensitive client events (large asset transfers, multi-account onboarding, urgent disbursements), ensuring clean handoffs and high-quality outcomes.
  • Create a scalable foundation for future team growth, with clear role definitions, documentation, and metrics-positioning the function to evolve into a managed group with direct reports.

Client Service
  • In addition to operational leadership, the Manager will remain hands-on in day-to-day client servicing. This includes supporting onboarding and account opening, coordinating money movements and account maintenance, and responding to client requests with a high-touch approach and strong follow-through.

Experience & Skills Qualifications:
  • Bachelor's degree required.
  • 10+ years of experience in private wealth management operations, client service, or a comparable "process + execution" role within financial services.
  • SIE, Series 7, and 66 required or ability to obtain within the firm's timeline.
  • Demonstrated ability to improve operational performance through systems thinking, strong judgment, and disciplined follow-through.
  • Strong understanding of operational risk, documentation standards, and working effectively in a regulated environment.
  • Highly organized, detail-oriented, and comfortable managing multiple competing priorities in a fast-paced, client-driven setting.
  • Excellent communication skills and the ability to partner across functions and influence without formal authority.
  • Strong technology aptitude; comfortable learning platforms quickly and translating needs into practical workflows.
Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.
Compensation Details
The salary range for this role is $175,000-$225,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, market benchmarking data, any collective bargaining agreements, and business or organizational needs. This job is also eligible for a discretionary bonus and production compensation, which, along with base salary and retirement contributions, is part of our total comprehensive package. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Neuberger is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com.
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