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Customer Service Operations Manager Jobs in New York

Fora Financial

Customer Service Manager

New York, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you will be responsible for overseeing daily customer service operations, developing ... Manage adherence to customer service policies, procedures, and best practices * Handle, track, and ...

Fora Financial

Customer Service Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

In this role, you will be responsible for overseeing daily customer service operations, developing ... Manage adherence to customer service policies, procedures, and best practices * Handle, track, and ...

Sandream Specialties

Operations Manager

Fairfield, NJ · On-site

Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing ...

CVS Health

Operations Manager

New York, NY · On-site

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Smithtown, NY · On-site

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hackensack, NJ

$20.92 - $34.92/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Tarrytown, NY

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

S&P Global

Manager II, IT Service Operations

New York, NY · Hybrid

  • Medical

  • Retirement

Minimum 12 years of experience in Application Support, Production Operations, or Service Management ... We're committed to a more equitable future and to helping our customers find new, sustainable ways ...

Byrne Dairy

Operations Manager

Brightwaters, NY · On-site

$46K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensuring customer loyalty by providing exceptional customer service, responding to customer ... Operations Managers work a minimum of 45 hours weekly. * High School Diploma * Leadership skills ...

New

CVS Health

Operations Manager

New York, NY

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Merrick, NY · On-site

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Mineola, NY · On-site

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Seaford, NY · On-site

$22 - $36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Livingston, NJ · On-site

$20.92 - $34.92/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Little Silver, NJ · On-site

$20.92 - $34.92/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

CVS Health

Operations Manager

East Rutherford, NJ · On-site

$20.92 - $34.92/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 41-60

All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in New York

Customer Service Operations Manager information

See New York salary details

$48.7K

$135.3K

$148.2K

How much do customer service operations manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer service operations manager in New York is $135,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,600.00 and $146,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

What are some common challenges faced by a customer service operations manager, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What are the most commonly searched types of Customer Service Operations jobs in New York?

The most popular types of Customer Service Operations jobs in New York are:

What cities in New York are hiring for Customer Service Operations Manager jobs?

Cities in New York with the most Customer Service Operations Manager job openings:

Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $135,307 per year, or $65.1 per hour.

Customer Service Manager

Fora Financial

New York, NY

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Job description

About the Role

We are seeking an experienced and customer-focused Customer Service Manager to lead our support team. In this role, you will be responsible for overseeing daily customer service operations, developing team performance, and ensuring an exceptional customer experience across all touchpoints.

Key Responsibilities
  • Act as a player-coach: actively participate in day-to-day customer service operations (handling tickets, calls, or chats) while leading and developing the team - leading by example, not just from the sidelines
  • Lead, coach, and develop a team of customer service representatives to meet performance and quality standards
  • Monitor key metrics (CSAT, NPS, response time, resolution time, escalation rate) and drive continuous improvement
  • Manage adherence to customer service policies, procedures, and best practices
  • Handle, track, and report on customer complaints and inquiries with professionalism and urgency
  • Manage back-office support processes, including ACH banking operations, demonstrating exceptional attention to detail
  • Conduct regular team meetings, one-on-ones, and performance reviews
  • Recruit, hire, and train new customer service and/or banking staff; drive continuous training and recertifications.
  • Cross-departmental collaboration and relationship-building to resolve recurring customer issues and align priorities
  • Analyze customer feedback and service data to identify trends and improvement opportunities
  • Manage staffing schedules to ensure adequate coverage during peak periods
  • Prepare and present regular reports on team performance to senior leadership
  • Stay current on industry trends and customer service technology/tools
Required Qualifications
  • Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience)
  • 6+ years of experience in customer service, with at least 2 years in a supervisory or management role
  • Proven track record of managing and motivating a customer-facing team
  • Strong knowledge of customer service software, CRM systems, and help desk tools
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict-resolution abilities 
  • Strong analytical and critical-thinking skills, with the ability to apply logic and deductive reasoning to diagnose root causes and resolve complex or ambiguous issues
  • Demonstrated ability to analyze data and translate insights into action
  • Experience setting and managing KPIs/SLAs
  • Work onsite in New York Office
Preferred Qualifications
  • Experience with tools such as Zendesk, Salesforce, or similar platforms
  • Experience leading remote or hybrid teams
  • Six Sigma, ITIL, or other process-improvement certification
Key Skills
  • Leadership and team development
  • Emotional intelligence and empathy
  • Strategic thinking and decision-making
  • Time management and multitasking
  • Adaptability under pressure
  • Data-driven decision-making

About Fora Financial

Fora Financial is a technology enabled, leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants nationwide with over $4 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial is able to deliver capital to our customers via a streamlined and simple process that can be completed in as little as 24 hours, compared with the weeks or even months it often takes for a business to receive a bank loan.

Over the past seventeen years, Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. Fora Financial prides itself on being a partner-centric organization, offering a customized funding approach, collaborating with our small-business customers to understand their needs in a dynamic and ever-changing economic environment.

We offer a competitive salary, growth potential, and a casual yet professional hybrid work environment. Located in the heart of midtown Manhattan, you can enjoy lunch downstairs listening to the summer band series or around the corner in Bryant Park. After work, you can hop on a Citi Bike to ride to the Hudson River Park, take a stroll to a show on Broadway or attend an event at Madison Square Garden. Our office sets the stage for our employees' success and well-being. We provide all the tools and support needed to maximize your career potential, in addition to perks and extras like daily breakfasts, endless snacks, catered lunches, a chill lounge/games area and more. While we work very hard, we do not take ourselves too seriously. We enjoy a family-like camaraderie that fosters a passion for success in each Fora Financial Team member. 

The Benefits of Working for Fora Financial:
  • Opportunity for Advancement
  • Medical, Dental, Vision Coverage
  • 401k Plan with Company Match
  • Gym Reimbursement for Employees on Medical Plans
  • Life Insurance at No Cost to Employees
  • Generous Time Off Plan
  • Flexible Spending and Commuter Benefits

Fora Financial is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status under local, state, or federal law. Fora Financial provides reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodations due to a disability during the application process, please contact fora.recruiting@forafinancial.com.

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