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Customer Service Operations Associate Jobs in New York

AirPay Inc.

Customer Operations Associate

Manhattan, NY · On-site

We are committed to delivering exceptional customer service and building lasting relationships with our users. About the Role As a Customer Operations Associate/Manager, you will become an expert in ...

AirPay

Customer Operations Associate

Manhattan, NY · On-site

$75K/yr

We are committed to delivering exceptional customer service and building lasting relationships with our users. We're looking for a dynamic and motivated Customer Operations Associate/Manager to join ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset ... As a Customer Operations Associate, you'll work closely with our Customer Success Managers and ...

Outset

Customer Operations Associate

Manhattan, NY · On-site

Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity. Outset ... As a Customer Operations Associate, you'll work closely with our Customer Success Managers and ...

Classical Charter Schools

Operations Associate

Bronx, NY · On-site

$58K - $75K/yr

Strong customer service mindset and ability to build positive relationships with staff, students, families, and vendors * Ability to problem-solve independently and exercise sound judgment in fast ...

Classical Charter Schools

Operations Associate

Bronx, NY · On-site

$58K - $75K/yr

Strong customer service mindset and ability to build positive relationships with staff, students, families, and vendors * Ability to problem-solve independently and exercise sound judgment in fast ...

Chase

Client Operations Associate II

Brooklyn, NY · On-site

Client Operations Associate II Join our dynamic Client Onboarding Operations team and be at the ... Experience in customer service operations, with a focus on transaction processing and issue ...

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Customer Service Operations Associate information

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in New York? The most popular types of Customer Service Operations jobs in New York are:
What are popular job titles related to Customer Service Operations Associate jobs in New York? For Customer Service Operations Associate jobs in New York, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in New York look for? The top searched job categories for Customer Service Operations Associate jobs in New York are:
What cities in New York are hiring for Customer Service Operations Associate jobs? Cities in New York with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Customer Service Operations Associate

Wolters Kluwer

White Plains, NY

$35K - $58K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Wolters Kluwer rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

33rd of 242 rated software companies

Job description

The Customer Service Operations Associate ("CSOA") - Filing Manager is a member of the Account Services Department within CT's Business Licensing ("BL'') Team. The CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.

Essential Duties and Responsibilities:

  • Prepare and file standard, advanced and specialized applications and renewals across a variety of clients and industries
  • Submit 50-100 applications per week (varies based on complexity of filings)
  • Work closely with Customer Success Associate-Account Managers ("CSA") to ensure timely fulfillment of all pending filing orders and to resolve any barriers to licensure
  • Ensure that any changes to the filing process are documented within our internal database by relaying any such changes to BL'.s onboarding and/or research teams
  • Operate efficiently within an internal collaborative team environment
  • Other duties as assigned

Job Qualifications:

  • Minimum Bachelor's degree, or equivalent experience
  • 1-2 years of data entry and/or licensing experience is preferred

Other Knowledge, Skills, Abilities or Certifications:

  • Exceptional interpersonal skills to communicate with government agencies and colleagues
  • Use of considerable tact and discretion when dealing with sensitive data
  • Ability and desire to work in a fast paced environment
  • Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
  • Excellent attention to detail and high degree of accuracy and consistency
  • Top of the line organization skills in all facets of project workflow
  • Superb time management skills
  • Ability to maintain a customer centric focus and work ethic at all times
Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$35,000.00 - $58,600.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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