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Customer Service Operations Associate Jobs in Rochester, NY

LVMH

Operations Associate - Part Time

Rochester, NY · On-site

$18 - $20.50/hr

VOTRE PROFIL Operations Associate - Part Time Publiée le 28.07.2026 Sephora Retail Référence ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Milton CAT

Service Operations Coordinator

Batavia, NY

$26.44 - $31.25/hr

Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving shop ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Milton CAT

Service Operations Coordinator

Batavia, NY

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Saks

Merchandise Operations Associate

Bergen, NY · On-site

$19.61 - $24.51/hr

... services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for ... As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment ...

Saks

Merchandise Operations Associate

Bergen, NY · On-site

$19.61 - $24.51/hr

... services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for ... As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment ...

Sephora

Operations Associate - Part Time

Rochester, NY · On-site

$18 - $20.50/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

Customer Service Associate The Customer Service Associate provides customer service that is above ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Gopuff

Operations Associate, Rochester

Rochester, NY · On-site

$16.25/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Gopuff

Operations Associate, Rochester

Rochester, NY · On-site

$16.25/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Rochester, NY

Customer Service Operations Associate information

See Rochester, NY salary details

$9

$25

$49

How much do customer service operations associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service operations associate in Rochester, NY is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are popular job titles related to Customer Service Operations Associate jobs in Rochester, NY?

For Customer Service Operations Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Rochester, NY look for?

The top searched job categories for Customer Service Operations Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Service Operations Associate jobs?

Cities near Rochester, NY with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,762 per year, or $25.4 per hour.

Client Service & Operations Associate

NESCO Inc

Henrietta, NY • On-site

$50K - $65K/yr

Other

Posted 3 days ago

New

Job description

Client Service & Operations Associate

Are you highly organized, detail-oriented, and passionate about providing exceptional service? Our client is seeking a dependable Client Service & Operations Associate to support client service, scheduling, paperwork, CRM management, and daily business operations. This is an excellent opportunity for someone who enjoys keeping things organized, following through on important details, and serving as a trusted resource to both clients and internal team members. Financial services experience is helpful but not required—they are willing to train the right candidate! Salary: $50,000–$65,000 annually Schedule: Monday–Friday, 8:00/8:30 a.m.–4:30/5:00 p.m. Work Arrangement: Hybrid flexibility, with in-office attendance required for training, meetings, and team needs What You'll Do:

  • Serve as a professional point of contact for routine client service needs
  • Respond to client calls and emails and coordinate follow-up activities
  • Communicate with financial institutions to gather information and resolve outstanding items
  • Schedule client meetings and coordinate calendars
  • Prepare meeting materials, client forms, statements, and supporting documents
  • Prepare and process new business paperwork while tracking outstanding requirements and signatures
  • Maintain accurate client information, notes, tasks, and workflows within Salesforce and other internal systems
  • Keep client records and electronic files organized, accurate, and up to date
  • Track action items and help ensure deadlines and follow-up tasks are completed
  • Support administrative projects, correspondence, mailings, client events, and other team initiatives
  • Identify opportunities to improve workflows and support efficient day-to-day operations
  • Handle confidential client information with professionalism and discretion

What We're Looking For:

  • 2+ years of experience in customer service, administration, operations, or a professional office environment
  • Strong organizational skills and exceptional attention to detail
  • Ability to manage multiple priorities and follow tasks through to completion
  • Strong communication and customer service skills
  • Proficiency with Microsoft Office, including Excel
  • Comfort working with spreadsheets, databases, CRM systems, and other technology
  • Strong critical-thinking and problem-solving abilities
  • Ability to maintain accuracy in a highly regulated and detail-focused environment

Experience in financial services, banking, insurance, accounting, legal services, or another detail-intensive professional setting is preferred but not required. Experience with Salesforce, CRM systems, Microsoft Copilot, or other business applications is a plus. If you are organized, dependable, client-focused, and interested in building a long-term career in financial services operations, we encourage you to apply! Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ​PRO004

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