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Customer Service Operations Associate Jobs in Rochester, NY

Hertz

Customer Service Associate

Rochester, NY

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving shop ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Sephora

Operations Associate - Part Time

Rochester, NY · On-site

$18 - $20.50/hr

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$13.75 - $18.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Canandaigua, NY · On-site

$13.75 - $19/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Webster, NY · On-site

$13.25 - $18.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Webster, NY · On-site

$13.25 - $18.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

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Customer Service Operations Associate information

See Rochester, NY salary details

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How much do customer service operations associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service operations associate in Rochester, NY is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $27.02 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are popular job titles related to Customer Service Operations Associate jobs in Rochester, NY?

For Customer Service Operations Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Rochester, NY look for?

The top searched job categories for Customer Service Operations Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Service Operations Associate jobs?

Cities near Rochester, NY with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,762 per year, or $25.4 per hour.

Operations Associate

Delibert Employment Solutions

Rochester, NY • On-site

Full-time

Re-posted 25 days ago

Job description


Job Title: Operations Associate


Company: [Financial Services Firm]


Job Description:

A prestigious financial services firm seeks a dedicated and detail-oriented Operations Associate to join our dynamic Operations department. The successful candidate will play a critical role in asset movement, account opening, and account transfer requests, ensuring seamless operations within the firm. This position requires a deep understanding of industry regulations and firm policies, coupled with a professional demeanor in client-facing interactions.

Key Responsibilities:

  • Facilitate the accurate and timely movement of assets, ensuring compliance with industry regulations and firm policies.
  • Oversee the process of account opening and account transfers, maintaining meticulous attention to detail.
  • Develop and maintain an in-depth knowledge of relevant industry rules and regulations.
  • Provide exceptional client service through clear and courteous communication, demonstrating professionalism in all interactions.
  • Collaborate with internal teams to streamline operations and enhance efficiency.


Qualifications:

  1. Experience:
  • 1-3 years of professional or administrative experience, preferably within the financial services industry.
  1. Licenses:
  • Series 7 and Series 66 licenses required, or the ability to obtain them within 18 months of hire.
  1. Education:
  • Bachelor’s Degree preferred.
  1. Skills:
  • Outstanding communication, presentation, and organizational skills.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Professional demeanor with the ability to handle client interactions tactfully and courteously.


Additional Information:

  • This role offers the opportunity to develop a comprehensive understanding of the financial services industry.
  • The ideal candidate will exhibit a proactive approach, a strong sense of responsibility, and a commitment to continuous improvement.


Application Process:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to teresa@delibertemployment.com

We look forward to reviewing your application and exploring how you can contribute to our firm's success.


Join our team and contribute to the high standards of service and operational excellence that define our firm.