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Customer Service Operations Associate Jobs in Rochester, NY

Adecco

Operations Associate

Pittsford, NY · On-site

$22 - $23/hr

Pittsford, NY About the Role Adecco is partnering with a growing financial services organization to identify a highly motivated Operations Associate. This role plays a key part in supporting a broad ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Milton CAT

Service Operations Coordinator

Batavia, NY

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving shop ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Gopuff

Operations Associate, Rochester

Rochester, NY · On-site

$16.25/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Gopuff

Operations Associate, Rochester

Rochester, NY · On-site

$16.25/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

Gopuff

Operations Associate, Rochester

Rochester, NY

$16.25/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

Saks

Merchandising Operations Associate

Bergen, NY · On-site

$19.61 - $24.51/hr

... services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for ... As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment ...

Saks

Merchandising Operations Associate

Bergen, NY

$19.61 - $24.51/hr

... services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for ... As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment ...

Burlington

Operations Service Manager

Rochester, NY · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...

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How much do customer service operations associate jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer service operations associate in Rochester, NY is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
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Customer Service Operations Associate jobs near you
Operations Associate

Operations Associate

Adecco

Pittsford, NY • On-site

$22 - $23/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 21 days ago

Job description

Operations Associate

Location: Pittsford, NY

About the Role

Adecco is partnering with a growing financial services organization to identify a highly motivated Operations Associate. This role plays a key part in supporting a broad range of operational, compliance, and business development functions, helping to ensure the accuracy, efficiency, and integrity of critical systems and processes.

This is an excellent opportunity for a detail-oriented professional who thrives in a collaborative, fast-paced environment and is eager to build a long-term career in financial services operations.

Why Join?

  • Exposure to multiple facets of financial services operations, offering a well-rounded experience

  • A collaborative, team-oriented culture that values partnership and communication

  • Strong potential for career growth within a stable and expanding organization

Key ResponsibilitiesOperations & Administrative Support

  • Process and support operational systems including commissions, accounting support, licensing, and data management

  • Maintain data entry accuracy and integrity across systems

  • Follow up on missing or incomplete information across departments

Cross-Functional Support

  • Assist financial professionals and administrative staff with operational inquiries

  • Support compensation, licensing, and recruiting-related projects

  • Contribute to business development and marketing initiatives

Compliance & Programs

  • Assist with compliance-related administrative tasks

  • Support internal systems

  • Ensure adherence to internal policies and regulatory requirements

QualificationsEducation & Experience

  • High School diploma required; Bachelor’s degree preferred (Business, Finance, or related field)

  • 0–3+ years of experience in operations, financial services, or administrative support preferred

  • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)

Pay Range: $22.00-24.00 hour
Benefits: Health, Dental, 401(k), Life Insurance, Short/Long-Term Disability, PTO

Equal Opportunity Employer/Veterans/Disabled​
​
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy​
​


Pay Details: $22.00 to $23.00 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.