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Customer Service Operations Associate Jobs in Rochester, NY

Gopuff

Operations Associate, Rochester

Rochester, NY

$16.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

The Hertz Corporation

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Hertz

Customer Service Associate

Gates, NY · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Associate provides customer service that is above and beyond for customer ... operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent ...

Walgreens

Customer Service Associate

Canandaigua, NY

$13.75 - $19/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

North Chili, NY · On-site

$13.75 - $19/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Spencerport, NY

$13.50 - $18.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Brockport, NY · On-site

$13.50 - $18.50/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Rochester, NY

$13.75 - $18.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Webster, NY

$13.25 - $18.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Rochester, NY

$15 - $20.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Rochester, NY

$13.75 - $18.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Canandaigua, NY · On-site

$13.75 - $19/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Ontario, NY

$14 - $19.25/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Rochester, NY

$15 - $20.75/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

Walgreens

Customer Service Associate

Pittsford, NY · On-site

$13.75 - $19/hr

Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...

New

Savers Value Village

Customer Service Associate

Webster, NY · On-site

$16 - $21.08/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position. Who we are: As one of the largest for-profit thrift operators in the United States ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Rochester, NY

Customer Service Operations Associate information

See Rochester, NY salary details

$9

$25

$49

How much do customer service operations associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer service operations associate in Rochester, NY is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are popular job titles related to Customer Service Operations Associate jobs in Rochester, NY?

For Customer Service Operations Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Rochester, NY look for?

The top searched job categories for Customer Service Operations Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Service Operations Associate jobs?

Cities near Rochester, NY with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,762 per year, or $25.4 per hour.

Operations Associate, Rochester

Gopuff

Rochester, NY

$16.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Gopuff rating

4.6

Company rating: 4.6 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

23rd of 24 rated food delivery companies

Job description

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting to a Site Leader, OAs play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers.

Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.


Responsibilities: 
-Pick and pack items for dispatch to customers
-Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies
-Manage inventory and re-shelving of canceled orders
-Clean and organize sales floor and overall facility
-Manage waste and spoilage through strict compliance with FIFO practice
-Contact customer for substituted or out-of-stock items
-Handle, scan and move product in a safe and well-organized manner
-Stand, push, pull, squat, bend, reach and walk during shifts
-Use carts, pallet jacks, dollies and other equipment to move product
-Handle products that may contain tobacco, nicotine, and/or alcohol
-Work in freezer locations periodically throughout shifts
-Capability to walk several flights of steps periodically throughout the day
-Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards
-Ensure accuracy of all food and beverage packaged for delivery
-Follow health, safety and sanitation guidelines for all products
-Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements
-Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation
-Prepare, package and stage/handoff orders


Qualifications:
-High School Diploma or GED Equivalent
-Experience working in a restaurant or retail environment (preferred, not required)
-The ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)
-General working knowledge of basic web-based software applications (e.g. Google G-Suite)
-Stand and walk for the duration of an assigned shift
-Lift up to 49 pounds
-Available to work flexible hours that may include mornings, evenings, weekends, nights and holidays


#LI-DNP
What We Offer
  • Medical/Dental/Vision Insurance (for full-time employees)
  • 401(k) Retirement Savings Plan
  • 25% employee discount & FAM Membership
  • Vacation and Sick Time for eligible employees
  • EAP through AllOne Health (formerly Carebridge)
Pay:
  • Gopuff pays employees based on market pricing and pay may vary depending on  your location. Compensation for U.S. locations is based on a cost of labor index for  that geographic area.
  • Rochester, NY Salary Range: USD $16.25
  • The salary range above reflects what we'd reasonably expect to pay candidates. A  candidate's starting pay will be determined based on job-related skills, experience,  qualifications, work location, and market conditions. These ranges may be  modified in the future. For additional information on this role's compensation  package, please reach out to the designated recruiter for this role. 
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.

And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you're hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About GoPuff

Sourced by ZipRecruiter

Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2013

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