Operations Service Manager
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...
Operations Service Manager
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...
Operations Service Manager
Rochester, NY · On-site
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...
Operations Service Manager
Rochester, NY · On-site
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the ... Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ...
Customer Service Associate
Rochester, NY · On-site
$14.25 - $19.75/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Rochester, NY · On-site
$14.25 - $19.75/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
North Chili, NY · On-site
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
North Chili, NY · On-site
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Rochester, NY · On-site
$14.25 - $19.75/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Rochester, NY · On-site
$14.25 - $19.75/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Penfield, NY · On-site
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Penfield, NY · On-site
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Webster, NY · On-site
$16 - $21.08/hr
Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position. Who we are: As one of the largest for-profit thrift operators in the United States ...
Customer Service Associate
Webster, NY · On-site
$16 - $21.08/hr
Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position. Who we are: As one of the largest for-profit thrift operators in the United States ...
Customer Service Associate
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Webster, NY · On-site
$13.25 - $18.25/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Webster, NY · On-site
$13.25 - $18.25/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Rochester, NY · On-site
$14 - $19.25/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Rochester, NY · On-site
$14 - $19.25/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
North Chili, NY · On-site
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
North Chili, NY · On-site
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
$16 - $21.08/hr
Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position. Who we are: As one of the largest for-profit thrift operators in the United States ...
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Customer Service Associate
$16 - $21.08/hr
Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position. Who we are: As one of the largest for-profit thrift operators in the United States ...
Apply Early
Customer Service Associate
Rochester, NY · On-site
$14 - $19.25/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Rochester, NY · On-site
$14 - $19.25/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
$13.75 - $19/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Webster, NY · On-site
$16 - $21.08/hr
Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position. Who we are: As one of the largest for-profit thrift operators in the United States ...
Customer Service Associate
Webster, NY · On-site
$16 - $21.08/hr
Customer Service Associate Pay Rate: Our starting pay ranges from $16.00 to $21.08 depending on job duty/position. Who we are: As one of the largest for-profit thrift operators in the United States ...
Customer Service Associate
Penfield, NY · On-site
$16 - $18/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Penfield, NY · On-site
$16 - $18/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Rochester, NY · On-site
$16 - $18/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Rochester, NY · On-site
$16 - $18/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Canandaigua, NY · On-site
$16 - $18/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
Canandaigua, NY · On-site
$16 - $18/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
North Chili, NY · On-site
$16 - $18/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Associate
North Chili, NY · On-site
$16 - $18/hr
Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer ...
Customer Service Operations Associate information
See Rochester, NY salary details
$9.49 - $13.15
14% of jobs
$16.18 is the 25th percentile. Wages below this are outliers.
$13.15 - $16.82
14% of jobs
The median wage is $20.40 / hr.
$16.82 - $20.48
23% of jobs
$20.48 - $24.15
7% of jobs
$26.74 is the 75th percentile. Wages above this are outliers.
$24.15 - $27.81
24% of jobs
$27.81 - $31.48
4% of jobs
$31.48 - $35.15
4% of jobs
$35.15 - $38.81
3% of jobs
$38.81 - $42.48
3% of jobs
$42.48 - $46.14
2% of jobs
$46.14 - $49.81
1% of jobs
$9
$25
$49
How much do customer service operations associate jobs pay per hour?
As of Jul 3, 2026, the average hourly pay for customer service operations associate in Rochester, NY is $25.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $27.02 per hour, depending on experience, location, and employer.
What is a customer service operations associate?
A customer service operations associate is responsible for supporting customer service teams by managing processes, handling inquiries, and ensuring efficient service delivery. They often use tools like CRM software and require strong communication and organizational skills to resolve issues and improve customer satisfaction.
What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?
To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.
Is a Customer Service Operations Associate job stressful?
A Customer Service Operations Associate role can be stressful due to handling customer inquiries, resolving issues, and meeting performance metrics. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex problems efficiently.
What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?
Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
What does a customer operations associate do?
A customer operations associate manages customer accounts, processes orders, and resolves service issues to ensure customer satisfaction. They often use customer relationship management (CRM) software and communicate with clients via phone, email, or chat as part of their daily responsibilities.
What does a Customer Service Operations Associate do?
A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What jobs pay 4000 a week without a degree?
Customer Service Operations Associates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades, which may require certifications or extensive experience. Most jobs paying this amount usually demand specific skills, certifications, or significant experience rather than formal degrees.
What are popular job titles related to Customer Service Operations Associate jobs in Rochester, NY? For Customer Service Operations Associate jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Rochester, NY look for? The top searched job categories for Customer Service Operations Associate jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Operations Associate jobs? Cities near Rochester, NY with the most Customer Service Operations Associate job openings:
$21.05 - $28.05/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 8 hours ago
Burlington rating
4.5
Based on 920 frontline employees who took The Breakroom Quiz
19th of 21 rated department stores
Job description
Position OverviewAre you a proven leader with a strong drive to succeed?
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
Compensation Range: $21.05 - $28.05
Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.A Day in the Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
#LI-EC1
Come join our team. You're going to like it here!You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
What Burlington employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Burlington
Sourced by ZipRecruiter
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Burlington, NJ, US