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Customer Service Operations Associate Jobs in Buffalo, NY

CTG

Banking Services Operations Associate II

Amherst, NY · On-site

$22/hr

Overview CTG is seeking to fill a Banking Services Operations Associate II opening for our client ... Properly secure collateral for the Bank. * Assist internal and external customers with basic ...

AEG

Tour Operations Associate

Orchard Park, NY · On-site

$21 - $23/hr

THE ROLE The Tour Operations Associate supports the day-to-day operation of Highmark Stadium Tours ... Proven customer service experience with a positive, team-oriented approach. * Excellent ...

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Customer Service Operations Associate information

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How much do customer service operations associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service operations associate in Buffalo, NY is $24.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $26.54 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What are popular job titles related to Customer Service Operations Associate jobs in Buffalo, NY?

For Customer Service Operations Associate jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Buffalo, NY look for?

The top searched job categories for Customer Service Operations Associate jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Customer Service Operations Associate jobs?

Cities near Buffalo, NY with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $51,799 per year, or $24.9 per hour.

Banking Services Operations Associate II

Imagine Staffing Technology

Amherst, NY

$22/hr

Full-time

Posted 24 days ago

Job description

Job Title: Banking Services Operations Associate II 
Location: Amherst, NY
Hire Type: Contingent
Pay Range: $22.00/hour
Work Type: Full-time
Work Model: Onsite
Work Schedule: Monday – Friday, 8am – 5pm
Recruiter Contact : Natalie Dunn | 443.345.3303  | ndunn@imaginegroup.com
 
 
Nature & Scope:
Positional Overview
 
The Imagine Group is recruiting for a Banking Services Operations Associate II on behalf of our client, a leading financial institution in Amherst, NY, serving individuals, businesses, and communities across the eastern United States. Known for its strong regional presence, commitment to community engagement, and focus on long-term customer relationships, the organization offers a stable and collaborative work environment with opportunities for growth.
 
In this role you will be responsible for supporting a variety of banking operations functions, including processing transactions, reviewing and validating documentation, performing research, and maintaining accurate records to ensure efficient day-to-day operations. You will collaborate with internal teams to resolve routine inquiries, adhere to regulatory and compliance requirements, and help ensure operational accuracy, quality, and risk management standards are met.
 
 
Role & Responsibility:
Tasks That Will Lead to Your Success
 
  • Review documents for accuracy and compliance with regulatory requirements.
  • Validate data in preparation for entry to a designated mainframe or computer system.
  • Properly secure collateral for the Bank.
  • Assist internal and external customers with basic problem resolution.
  • Perform other duties as requested by management.
 
Skills & Experience
Qualifications That Will Help You Thrive
 
  • High School Diploma or GED required.
  • One (1) or two (2) years’ relevant work experience.
  • Attention to detail. 
  • Ability to multitask.
  • Ability to work in fast paced environment. 
 
Education & Experience Preferred:
 
  • Associate’s degree
  • Two (2) – three (3) years office experience.