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User Operations Associate Content Moderation Jobs in New York

Walrus

User Operations Associate

Manhattan, NY · On-site

$70K - $90K/yr

The User Operations Associate role is required to be hybrid in NYC. We will provide relocation assistance. * Walrus offers competitive compensation and benefits, including salary, equity, paid ...

Outset.ai

Customer Operations Associate

New York, NY · On-site

$115K - $130K/yr

AI-powered user interviews. Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to ... Support customer research success by reviewing study content, assisting with participant ...

Netflix

Manager, Ads Policy

New York, NY · On-site

$118K - $127K/yr

... user insights and proactive communication to pursue the highest possible quality and safety ... Functional expertise in Content Moderation, Policy/Legal Operations, Trust & Safety. * Policy ...

Netflix

Manager, Ads Policy

New York, NY · On-site

$118K - $127K/yr

... user insights and proactive communication to pursue the highest possible quality and safety ... Functional expertise in Content Moderation, Policy/Legal Operations, Trust & Safety. * Policy ...

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All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in New York

User Operations Associate Content Moderation information

See New York salary details

$32.8K

$123.7K

$180K

How much do user operations associate content moderation jobs pay per year?

As of Jul 27, 2026, the average yearly pay for user operations associate content moderation in New York is $123,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $168,500.00 per year, depending on experience, location, and employer.

What does a User Operations Associate in Content Moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in New York? For User Operations Associate Content Moderation jobs in New York, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in New York look for? The top searched job categories for User Operations Associate Content Moderation jobs in New York are:
What cities in New York are hiring for User Operations Associate Content Moderation jobs? Cities in New York with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in New York as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $123,737 per year, or $59.5 per hour.

Senior Policy Manager - Content Moderation

TekVizor

Manhattan, NY • On-site

$130K - $159K/yr

Other

Posted 3 days ago

Job description

Senior Policy Manager – Trust & Safety


Location: New York City, NYC (Hybrid – 3 days per week onsite)

Unfortunately, sponsorship is not available for this position.


We are partnering with a rapidly growing technology organization seeking a Policy Manager to join its Trust & Safety team. This individual will play a key role in developing and scaling content policies that support a safe and responsible online experience across a variety of digital products and services.

This is a highly collaborative position that works closely with Product, Operations, Legal, Research, and Leadership teams to develop policy frameworks, operational guidelines, and enforcement strategies aligned with evolving industry standards and global regulations.


Responsibilities

  • Develop, maintain, and implement Trust & Safety and content governance policies.
  • Define policy frameworks related to topics such as misinformation, harmful content, hate speech, fraud, illegal activity, and emerging online safety risks.
  • Partner with cross-functional teams to integrate policy considerations into new and existing products throughout the development lifecycle.
  • Evaluate policy effectiveness and recommend improvements based on user behavior, regulatory developments, and industry trends.
  • Establish content classification standards across text, image, audio, and video content.
  • Support escalation processes for complex content-related issues and policy decisions.
  • Help drive policy strategy in areas related to AI, user-generated content, and platform integrity.
  • Communicate policy decisions and recommendations to stakeholders across the organization.


Required Qualifications

  • 3+ years of professional experience in Product Policy, Trust & Safety, Content Policy, or a related field.
  • Experience developing and operationalizing content policies.
  • Strong understanding of online safety, platform governance, or content moderation environments.
  • Excellent written and verbal communication skills.
  • Strong analytical, problem-solving, and critical-thinking abilities.
  • Ability to work effectively with technical and non-technical stakeholders.


Preferred Qualifications

  • Background working with nonprofit organizations, advocacy groups, or public policy organizations.
  • Experience with content moderation operations, content classification, or content review programs.
  • Interest or experience in Responsible AI, AI governance, or emerging technology policy.
  • Experience supporting social media, online communities, marketplaces, or other user-generated content platforms.
  • Experience building training, education, or policy enablement programs.


✨This is an excellent opportunity for someone who enjoys influencing product strategy, shaping online safety initiatives, and helping build scalable policy frameworks within a fast-paced technology environment.


Education

  • Bachelors or Master’s in public policy, Anthropology, Sociology, Communications, Legal or related field.


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