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User Operations Associate Content Moderation Jobs in New York

SUNO

Software Engineer, Trust & Safety

Manhattan, NY

$170K - $240K/yr

... operations and investigations * Help improve detection algorithms and reduce false positives * Build automated systems for content moderation, user verification, and abuse prevention * Analyze large ...

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All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in New York

User Operations Associate Content Moderation information

See New York salary details

$32.8K

$123.7K

$180K

How much do user operations associate content moderation jobs pay per year?

As of Jun 16, 2026, the average yearly pay for user operations associate content moderation in New York is $123,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $168,500.00 per year, depending on experience, location, and employer.

What does a User Operations Associate in Content Moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in New York? For User Operations Associate Content Moderation jobs in New York, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in New York look for? The top searched job categories for User Operations Associate Content Moderation jobs in New York are:
What cities in New York are hiring for User Operations Associate Content Moderation jobs? Cities in New York with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in New York as of June 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $123,737 per year, or $59.5 per hour.
User Operations Associate

User Operations Associate

Walrus Security, Inc

New York, NY • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

About us
B2B payments are a multi-trillion-dollar industry and, as the industry pushes further into digitization and faster settlement, fraud has become a massive problem - to the tune of $43B in annual losses.
Walrus is the leader in B2B payment verification, with clients that include some of the biggest names in investment management. Our DoubleCheck platform combines advanced authentication, proprietary technology, AI, and novel UX to collect and confirm payment details. DoubleCheck has defined a new category: verifying the safe transfer of financial information and assets.
Walrus is led by PhD computer scientists and security researchers, with decades of experience in engineering, cybersecurity, and cryptography, and many research accomplishments at Harvard, Stanford, MIT, the University of Chicago, Columbia, UTexas, and NYU. We're backed by one of the world's leading fintech VC funds, as well as founders and former executives of Twitter, Google Maps, Databricks, and Kayak.
The role
You'll be an early member of a critical area for our business: customer success (CX). For us, CX means helping clients (and their clients) use our product, as well as handling operational tasks behind the scenes. You'll work closely with the Engineering, Product, and Sales teams. Your role will be very hands-on. You'll use data and user research to set strategies and drive decisions about service levels. You and the team will:
  • Conduct live tutorials to onboard new clients.
  • Execute external-facing and financial operations, such as reviewing payment instructions with error flags, provisioning new client accounts, and configuring specialized features for power users.
  • Analyze user outcomes and investigate recurrent problems, working with the product team to propose and implement solutions.
  • Communicate with users and help resolve advanced questions.
  • Create internal and external documentation, including operating guides, tutorials, and knowledge bases.
  • Contribute to the product roadmap and strategy, based on product usage data, user feedback, and your knowledge of user needs.

This is a great role for someone who is analytically and verbally rigorous but hasn't yet worked at a technology company - or someone who has operating experience in a tech company and wants to learn about a new problem and new technology.
You'll be part of our early team, and we will be correspondingly committed to your development. Strong performers in this role will have the opportunity to influence and shape the team as it scales, or expand into other roles within the company (for example, supporting product development or business strategy).
About you
This role requires a mix of talents that are not usually found in the same person. You instantly notice numerical errors, typos, and grammar mistakes, and they bother you. In other words, you are fanatically attentive to numerical and verbal detail. You can read or hear a confused description from someone and extract their meaning, and respond in a way that is clear and concise. Among your friends, you are the do-er, the organizer, the one who is depended upon to get things done. Also:
  • You have some work experience in operations, ideally financial operations (for example, in banking, venture capital, or accounting), or enterprise customer success. That said, we are much more interested in potential than prior experience.
  • You are passionate about fixing a widespread societal problem.
  • You have a bachelor's degree (in any subject), though this is not required. If you do have a degree, you did well in it with a strong GPA.

What it's like to work with us
We're a tight-knit, early-stage team that's focused on building a product that our clients love. We have a strong company culture based on collaboration, ownership, and mentoring. We meet sparingly and efficiently. We have a low-ego workplace, where we provide the tools for everyone to do their best work. You will work closely with the leadership team, and have room for extensive growth within the company.
  • Our overall team is split between hybrid based in NYC and remote in the US.
  • The User Operations Associate role is required to be hybrid in NYC. We will provide relocation assistance.
  • Walrus offers competitive compensation and benefits, including salary, equity, paid medical insurance, dental, vision, company contribution to wellness, good coverage for dependents, parental leave, retirement, relocation assistance, and unlimited PTO.

We believe talent comes from all backgrounds and walks of life, and are committed to providing a comfortable environment for everyone to work.
The base pay for this position ranges between $70k-$90k (depending on location and experience). There is additionally a substantial equity component, not included in these figures. This information is provided per the New York City Human Rights Law.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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