User Operations Associate Content Moderation Jobs

About the Opportunity:
GIPHY's Trust & Safety Director oversees the Support and Moderation Teams. They are responsible for shaping the overall strategy for both departments, identifying key partnerships and resources to scale the teams' processes, and advocating for all Trust & Safety initiatives to improve brand safety, mitigate risk, and increase customer satisfaction. The Head of Trust & Safety is the primary point of escalation for all moderation and support issues, as well as decisions related to GIPHY's integrations and content policy. They are responsible for developing policy-creation strategies at scale, staying informed about relevant legal requirements for Trust & Safety and online platform compliance, and understanding and advocating for resources that keep GIPHY aligned with, or exceeding, industry standards and requirements.
The Day to Day:

• Strategic leadership:
  
  • Own and define the strategic vision for the Trust & Safety department.
  • Develop and manage roadmap, set departmental goals, and ensure alignment with overall company objectives.
  • Oversee departmental budgeting, resource allocation, and financial planning.
  • Collaborate with other leaders across the organization to ensure alignment of initiatives and priorities.
• People management and development:
  
  • Lead, mentor, and develop a high-performing contractor team working on content moderation.
  • Set clear performance expectations and provide ongoing feedback, coaching, and career development support to the contractor team.
  • Foster a collaborative, inclusive, and performance-driven work culture.
  • Manage training programs to keep moderators updated on new policy decisions or enforcement changes, and manage QA of moderator decisions.
• Scaling moderation services:
  
  • Continuously evaluate and improve workflows, processes, and tools to enhance efficiency in content moderation and strategically scale the platform's moderation services to handle increasing volumes and complexity of content.
  • Implement and oversee these scaling processes while maintaining high standards and understanding highest risks.
  • Collaborate with various teams, including engineering, legal, and product, to propose, implement, and maintain features that mitigate risks associated with user-generated content.
• Moderation product improvements:
  
  • Research and manage external vendors to improve the moderation product and scope.
  • Propose new product improvements, manage project scope and requirements, and communicate with stakeholders to find alignment.
• Content policy creation and maintenance:
  
  • Oversee the creation, maintenance, and evolution of content policies, including advertising policy.
  • Ensure content policies are up-to-date with industry trends, legal requirements, and platform needs.
  • Ensure content policies are publicly posted, along with all relevant points of contact for compliance.
• Content strategy:
  
  • Demonstrated experience developing and executing content strategy, with a strong understanding of what content is most relevant to users and how to curate high-quality experiences that drive engagement and satisfaction.
• Data management and analysis:
  
  • Work closely with data teams to create and maintain dashboards that track key metrics and trends related to content moderation and policy enforcement.
  • Utilize data insights to inform decision-making, identify areas for improvement, and proactively address gaps in current processes.
  • Organize data for large annual reports, such as the Transparency Report and OSA Illegal Content Assessment within deadlines.
• Regulatory Compliance:
  
  • Stay current on global regulations governing trust and safety, including GDPR, TCO, DSA, and OSA.
  • Collaborate with the Legal team to address compliance issues that apply to user-generated content and online platforms.
  • User network to help identify relevant laws and guidelines that need to be addressed, conduct research, and apply research to GIPHY.
• Legal Operations:
  
  • Manage relationships and communications with law enforcement, including handling information requests and legal escalations.
  • Oversee IP enforcement and responses to information requests and legal process.

What You'll Bring to the Role:

• 7+ Years of hands-on content moderation, trust and safety experience within relevant content space.
• Experience in strategic planning, budgeting, and cross-functional collaboration.
• Data-driven decision-making and the ability to leverage analytics for improvement.
• Experience with common content moderation methods, such as hash matching, machine learning, automated action, and AI moderation services.
• Expertise in global regulations (GDPR, TCO, DSA, OSA) and compliance requirements.
• Solid understanding of content policy creation and enforcement, especially in a digital environment.
• Experience managing relationships with vendors, law enforcement, and legal teams.
• Leadership and people management skills, with the ability to inspire and develop a team.
• Project management skills and experience driving cross-functional initiatives.

GIPHY
GIPHY sits at the intersection of personal communication and shared moments. GIPHY is the best way to search, share, discover and create GIFs on the Internet. The content on GIPHY's website, app, and API is all of the best and most popular GIFs on the web, along with content created by talented GIF artists and world-class brands. Our goal is to help make finding and sharing the good GIFs easier.
Shutterstock
Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It's a place where creators come to be inspired and discover new ways to produce their best work.Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We're champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth. Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.
#LI-SQ1
At Shutterstock, we are committed to providing competitive pay and benefits that are in line with industry standards. The compensation package offered may vary depending on employment experience, skills, and knowledge. You may also be eligible for our generous benefits package including health, wellness and financial benefits. Compensation ranges for candidates in locations outside of the location(s) below may differ based on the cost of labor, market, and additional factors.
The pay range for this position is below:
• 190,000 - 210,000 per year in New York
Note: Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.
Shutterstock Values
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accommodation_request@shutterstock.com.
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.