User Operations Associate Content Moderation Jobs

Position Summary...The Director, Global User-Generated Content (UGC) Compliance will lead the development and execution of compliance strategy to ensure adherence to evolving regulatory requirements and platform safety standards. This role will direct the expansion and continuous improvement of an effective compliance program for UGC, overseeing policy creation, risk management, design and implementation of controls, and operational process improvements. The position will oversee large-scale content moderation strategy, monitor key performance and quality metrics, and drive trust and safety initiatives that align compliance efforts with broader business objectives. 
About the team
The Global User-Generated Content Compliance team reports into the larger Global Marketplace & eCommerce Compliance (GMEC) organization. As the leader of the UGC Compliance team, you will be responsible for developing capabilities to govern user-submitted content across digital marketplaces, social commerce, search capabilities, and review platforms. You will develop processes and leverage technologies to help prevent and mitigate risks among a variety of digital compliance areas, including child safety, intellectual property, endorsements, and platform liability. What you'll do...

• Lead the expansion and continuous improvement of an effective global compliance program for user-generated content (UGC).
• Establish and govern enterprise-wide moderation policies, controls, and escalation pathways for legal, regulatory, and trust and safety risks.
• Leverage analytics, business intelligence, and monitoring programs to measure control effectiveness, identify emerging risks, and unlock future business growth.
• Partner closely with partners in Global Tech, Product, and Engineering to develop and deploy scalable product solutions for content moderation and digital safety.
• Evaluate and implement new and emerging technologies, utilizing artificial intelligence and machine learning to expand moderation capabilities, increase operational efficiencies, and drive accuracy across our platforms.

What you'll bring

• You bring deep subject matter expertise in building and scaling compliance programs in the areas of trust and safety, content moderation, and/or user-generated content. 
• You possess strong interpersonal skills and high emotional intelligence.  
• You demonstrate strong judgment. 
• You do not operate from a playbook; you define it and execute. 
• You are a strategist first, with the ability and agility to execute on both tactical and operational issues. 
• You have experience leading others—including direct reports, cross-functional teams, and vendors. 
• You make data-driven decisions based on prior experience with analytics, business intelligence, and risk monitoring.
• You communicate clearly and confidently with senior leaders. 

Preferred Qualifications

• Juris Doctor (JD) or Master’s degree in Business Administration, Public Administration, Legal/Regulatory, or related field.
• Experience integrating Machine Learning (ML) or AI models into compliance/moderation workflows.
• Familiarity with data science and statistics concepts.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30010: The annual salary range for this position is $110,000.00 - $220,000.00
San Bruno, California US-08848: The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business, Human Resources, or related field and 5 years’ experience in compliance, ethics, legal, project management, or related area OR 7 years’ experience in compliance, ethics, legal, project management, or related area. 3 years’ supervisory experience. 4 years’ experience using intermediate functionality of Microsoft Office. Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Communications Masters: Business Administration Project Management - Project Management Professional - CertificationPrimary Location... 811 Excellence, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.