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User Operations Associate Content Moderation Jobs in Austin, TX

Roku

Systems Operations Associate

Austin, TX · On-site

... content with a core focus on optimal user experience and monetization. What is the role? The ... The Systems Operations Associate acts as the core liaison between business stakeholders and Roku ...

Infosys

Process Specialist

Austin, TX · On-site

Maintain high accuracy and consistency in content moderation and certification processes * Identify ... Participate in User Acceptance Testing (UAT), reporting bugs and suggesting enhancements

Roku

Systems Operations Associate

Austin, TX · On-site

... content with a core focus on optimal user experience and monetization. What is the role? The ... The Systems Operations Associate acts as the core liaison between business stakeholders and Roku ...

Infosys Limited

Process Specialist

Austin, TX · On-site

$52 - $72/hr

... in content moderation and certification processes Identify, analyze, and escalation policy ... Participate in User Acceptance Testing (UAT), reporting bugs and suggesting enhancements ...

Infosys Limited Digital

Process Specialist

Austin, TX · On-site

Maintain high accuracy and consistency in content moderation and certification processes * Identify ... Participate in User Acceptance Testing (UAT), reporting bugs and suggesting enhancements

Wipro Technologies

Trust and Safety Manager

Austin, TX · On-site

$100 - $200/hr

You will oversee the delivery of high‑precision moderation outcomes, lead multi‑site operations ... Content Moderation.Experience: >10 YEARS. The expected compensation for this role ranges from $100 ...

Wipro Limited

Trust and Safety Manager

Austin, TX · On-site

$100K - $200K/yr

You will oversee the delivery of high-precision moderation outcomes, lead multi-site operations ... Content Moderation. Experience: >10 YEARS. The expected compensation for this role ranges from $100 ...

Prolim Global

Support Specialist -Meta

Austin, TX · On-site

Experience with Trust & Safety, account security, fraud investigation, or content moderation ... Trust & Safety Operations (Preferred) Why Join Us? * Work on high-impact customer and partner ...

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User Operations Associate Content Moderation information

See Austin, TX salary details

$29.7K

$112.1K

$163K

How much do user operations associate content moderation jobs pay per year?

As of Sep 5, 2026, the average yearly pay for user operations associate content moderation in Austin, TX is $112,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $152,600.00 per year, depending on experience, location, and employer.

What does a user operations associate in content moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What are the key skills and qualifications needed to thrive as a user operations associate in content moderation?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by user operations associates in content moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are popular job titles related to User Operations Associate Content Moderation jobs in Austin, TX?

For User Operations Associate Content Moderation jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching User Operations Associate Content Moderation jobs in Austin, TX look for?

The top searched job categories for User Operations Associate Content Moderation jobs in Austin, TX are:

What cities near Austin, TX are hiring for User Operations Associate Content Moderation jobs?

Cities near Austin, TX with the most User Operations Associate Content Moderation job openings:

User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in Austin, TX as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $112,081 per year, or $53.9 per hour.

Content Moderator, Bilingual English/Italian

Bazaarvoice

Austin, TX • On-site, Remote

$121K - $126K/yr

Part-time

Re-posted 18 hours ago

Job description

About Bazaarvoice
 
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
 
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
 
Our brand promise : closing the gap between brands and consumers.
 
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
 
It's official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
 
Who We Want
 
Content Moderators expeditiously read, analyze and apply codes to large quantities of user generated content that is posted to our clients' websites. This content includes customer product reviews, questions, general comments, images and videos in English and in Italian. On occasion, the Content Moderator may encounter content that is deeply disturbing and illegal defined as text, images, or video that suggest or contain evidence of violence to children, child sexual abuse, serious crime or serious threats of violence. Bazaarvoice has over 12,500 global clients. Each client has a unique set of guidelines by which their content is processed and coded. 
 
The Content Moderator is also a multi-faceted individual who may be utilized for occasional special projects. Special projects may be in English as well as Italian. Bilingual in English and Italian with professional-level fluency (written and spoken) is required for this position. You will be expected to handle content in both English and Italian. This is a part-time hourly, work from home position. You MUST reside in the United States AND in ONE of the states listed below. The start date for this role is Monday, September 21, 2026.
 
A new Content Moderator participates in an initial four-week paid training program. The Content Moderator will study independently to complete a blended training curriculum consisting of online modules and exams, attend a series of virtual coaching calls, and complete live, hands-on moderation hours. Someone who has successfully completed an online college course or similar exercise, and is able to apply concepts learned to real-world scenarios is an ideal candidate.
 
Once initial training is complete, the Content Moderator will commit to a semi-flexible schedule of 16 hours each week. 4 of those 16 scheduled hours must be on the weekend on Saturday and/or Sunday. These 16 hours will be assigned to days of the week but can be worked anytime within a 12-hour block. In addition to the base 16 hour schedule, Content Moderators are willing and able to flex up to work up to 29 hours per week based on the content volume. Flex time can be worked whenever they choose and are not scheduled.
What You'll Be Doing
  • Work steadily and efficiently in a queue environment to read, assess, apply applicable codes to user generated content. Content format includes text, images and videos.
  • Regularly review performance feedback to minimize coding errors, and to meet or exceed performance metrics.
  • Attend 1-on-1 coaching calls as scheduled and as needed.
  • Willingness to check-in on days not scheduled to work.
  • Willing and able to work between 16 and 29 hours per week, based on content volume.
  • Utilize (Google Applications: Mail, Calendar, Meet, Sheets, Docs), online communication tools (Slack) and forums to be self-sufficient in managing performance expectations.
Who You Are
  • Earned a bachelor's degree or equivalent international credential or 7+ years of professional content moderation experience.
  • Proven professional working proficiency in English and professional-level proficiency in Italian.
  • MUST live in and have authorization to work in the United States. MUST be a resident of one of these states: TX (preferred and priority state), AR, FL, GA, IL, NC or OH.
  • 3+ years of experience working in a fast-paced office environment
  • Able to swiftly read, comprehend and assess content, and make on the spot decisions
  • Highly comfortable with learning and utilizing new web-based applications and tools
  • Excel at actively engaging with team members in a remote environment
  • Commit to taking ownership of your job performance to achieve or exceed performance benchmarks and metrics
  • Consistently committed to working a semi-flexible schedule of 16-29 hours per week. 4 of those hours must be between Saturday at 12:01 AM and 11:59 PM on Sunday.
  • Willingness to provide quality assurance checks of other teammates and machine-moderated content.
  • Possess a computer with up-to-date operating system, an up-to-date smartphone and strong, reliable high-speed Internet; a highly functioning home office is required.
$16 - $18 an hour
This is a part-time, hourly position. The starting pay is $16/hour while in training. This is also the starting base hourly pay once the Content Moderator converts to a pay per performance model. Once on the pay per performance model, the base pay ranges between $16 - $18/hour with the opportunity to earn more based on performance.
Why join Bazaarvoice?   Customer is key We see our own success through our customers' outcomes.   We approach every situation with a customer first mindset.   Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it's in our DNA.  We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.   Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity.  We love what we do, and because we're laser focused on our mission.   Innovation over Imitation We seek to innovate as we are not content with the status quo.  We embrace agility and experimentation as an advantage.   Stronger Together We bring our whole selves to the mission and find value in diverse perspectives.  We champion what's best for Bazaarvoice before individuals or teams.   As a stronger company we build a stronger community.   Commitment to diversity and inclusion   Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.
 
Why join Bazaarvoice?
 
Customer is key
We see our own success through our customers' outcomes.  
We approach every situation with a customer first mindset.
 
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it's in our DNA. 
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
 
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity. 
We love what we do, and because we're laser focused on our mission.
 
Innovation over Imitation
We seek to innovate as we are not content with the status quo. 
We embrace agility and experimentation as an advantage.
 
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives. 
We champion what's best for Bazaarvoice before individuals or teams.  
As a stronger company we build a stronger community.
 
Commitment to diversity and inclusion
 
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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