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User Operations Associate Content Moderation Jobs in Austin, TX

Aquent

Content Strategist III

Austin, TX · On-site +1

$44 - $58/hr

Conduct Root Cause Analyses (RCAs) on user support tickets to pinpoint issues within the support ... Collaborate closely with Product, Engineering, and Operations teams to craft effective, empathetic ...

Userpilot

Content Marketing Manager

Austin, TX · On-site +1

... user experiences, driving user onboarding, engagement, and product-led growth. With a rapidly ... Top-notch, well-resourced team, including Marketing Operations (MOps) and Revenue Operations ...

Userpilot

Content Marketing Manager

Austin, TX · On-site

... user experiences, driving user onboarding, engagement, and product-led growth. With a rapidly ... Top-notch, well-resourced team, including Marketing Operations (MOps) and Revenue Operations ...

Handoff

Content Lead

Austin, TX · On-site +1

We help remodelers automate estimating, streamline operations, and win more work - backed by real ... Partner with Product, Sales, and Customer Success to translate real user insights into content.

Handoff

Content Lead

Austin, TX · On-site

We help remodelers automate estimating, streamline operations, and win more work - backed by real ... Partner with Product, Sales, and Customer Success to translate real user insights into content.

Handoff

Content Lead

Austin, TX · Remote

We help remodelers automate estimating, streamline operations, and win more work - backed by real ... Partner with Product, Sales, and Customer Success to translate real user insights into content.

Ercot

Web Content Manager

Taylor, TX · On-site

This role performs operational analysis and support of ERCOT online content distribution ... Prefer web design and user experience (UX) background * Prefer hands-on experience with Adobe ...

Dlapiper

UX/UI Designer

Austin, TX · Hybrid

$41.20 - $65.52/hr

Assists with day-to-day operations of the brand function. * Availability to work outside regular ... Direct experience working within enterprise Content Management Systems (CMS), specifically Sitecore ...

Adl

Jean & Jerry Moore Southwest Counsel

Austin, TX · On-site

$90K - $125K/yr

Experience with online harm, content moderation, and/or technology regulation is highly desirable. Education : * J.D. degree required. Work Environment : * Flexibility to work extended hours and ...

ADL

Jean & Jerry Moore Southwest Counsel

Austin, TX · Hybrid

$90K - $125K/yr

Experience with online harm, content moderation, and/or technology regulation is highly desirable. Education : * J.D. degree required. Work Environment : * Flexibility to work extended hours and ...

Swap

Commercial Content Specialist

Austin, TX · On-site

The only AI-native platform connecting backend operations with a forward-thinking storefront ... LMS management: course creation, course reviews, user administration, certification, support with ...

Epicor

Senior Content Strategy Manager

Austin, TX · On-site

You will own Content Strategy, Operations, and Performanceandbe responsible forbuilding ... user experience and content interplay, and conversion optimization. * Experience building global ...

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All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in Austin, TX

User Operations Associate Content Moderation information

See Austin, TX salary details

$29.7K

$112.1K

$163.1K

How much do user operations associate content moderation jobs pay per year?

As of Jul 2, 2026, the average yearly pay for user operations associate content moderation in Austin, TX is $112,108.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $152,600.00 per year, depending on experience, location, and employer.

What does a User Operations Associate in Content Moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What job categories do people searching User Operations Associate Content Moderation jobs in Austin, TX look for? The top searched job categories for User Operations Associate Content Moderation jobs in Austin, TX are:
What cities near Austin, TX are hiring for User Operations Associate Content Moderation jobs? Cities near Austin, TX with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in Austin, TX as of June 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $112,108 per year, or $53.9 per hour.
Content Strategist III

Content Strategist III

Aquent

Austin, TX • On-site, Remote

$44 - $58/hr

Temporary

Posted 21 days ago

Job description

Placement Type:
Temporary
Salary:
$44-58 Hourly
W2
Start Date:
Jul 27, 2026
We are seeking a proactive and motivated Content Strategist to join a dynamic team, where you will directly shape the support experience for a vast global user base. This role is perfect for someone who blends a passion for innovative products with an unwavering commitment to delivering outstanding user experiences. You will leverage data-driven insights, a start-up mindset, and deep content expertise to craft clear, effective resources that empower users to maximize their engagement with the platform. Your work will be crucial in building content that fuels cutting-edge Generative AI experiences, directly influencing how millions interact with support and discover solutions.
What You'll Do:
* Conduct Root Cause Analyses (RCAs) on user support tickets to pinpoint issues within the support chatbot, including issue replication and debugging, and scope their prevalence and impact using available data tools.
* Resolve identified content issues through strategic updates, prompt engineering, and index patching, iterating continuously to ensure accuracy and quality.
* Triage and escalate issues beyond content, such as retrieval, response generation, or platform bugs, routing them to relevant teams (e.g., Engineering, Support Operations) with clear, well-documented context.
* Thoroughly test and validate the support chatbot to verify issue resolution post-fix, debugging further if problems persist.
* Write, edit, test, and improve online help content and customer support responses, grounded in a robust content strategy.
* Develop and refine content specifically designed to enable advanced Generative AI experiences.
* Apply, maintain, and champion content standards and best practices across the team, ensuring consistency and excellence.
* Utilize data to inform critical content decisions and collaborate with cross-functional teams to continuously enhance support experiences.
* Manage multiple projects simultaneously with meticulous attention to detail, expertly navigating tight and frequently shifting deadlines.
* Collaborate closely with Product, Engineering, and Operations teams to craft effective, empathetic support messaging.
* Raise constructive feedback and process improvement recommendations with associated teams to continuously enhance workflows and tooling.
Must-Have Qualifications:
* Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification).
* 2+ years of experience in a technical writing or content strategy role.
* 6+ months of experience writing content for Generative AI.
* Demonstrated critical thinking and editorial judgment around complex, sensitive topics, with a proven track record of managing large AI-enabling content sets.
* Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps.
* Experience with content management systems (CMS) and project management tools.
Nice-to-Have Qualifications:
* Project management experience, including navigating ambiguity and balancing competing priorities.
* Familiarity with data analysis, XML editing, and AI tools.
* Experience conducting root cause analysis or debugging user-facing product issues.
* Comfort working with basic data querying or scripting tools to scope issue prevalence.
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