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User Operations Associate Content Moderation Jobs in Florida

TMTG

Lead QA Analyst

Sarasota, FL · On-site +1

Flag usability, content, and edge-case concerns that could affect the end-user experience, especially around sensitive areas like content moderation and privacy settings * Coordinate final pre-launch ...

TMTG

Lead QA Analyst

Sarasota, FL · On-site

$90 - $130/hr

Flag usability, content, and edge-case concerns that could affect the end-user experience, especially around sensitive areas like content moderation and privacy settings * Coordinate final pre-launch ...

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User Operations Associate Content Moderation information

See Florida salary details

$22.4K

$84.5K

$122.9K

How much do user operations associate content moderation jobs pay per year?

As of Aug 12, 2026, the average yearly pay for user operations associate content moderation in Florida is $84,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $115,100.00 per year, depending on experience, location, and employer.

What is a User Operations Associate Content Moderation?

A User Operations Associate in Content Moderation is responsible for reviewing and managing user-generated content to ensure compliance with platform policies. They analyze reports, remove inappropriate content, and may use moderation tools or software to maintain a safe online environment, often working in shifts or with specific guidelines.

What does a user operations associate in content moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a user operations associate in content moderation?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by user operations associates in content moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in Florida? For User Operations Associate Content Moderation jobs in Florida, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in Florida look for? The top searched job categories for User Operations Associate Content Moderation jobs in Florida are:
What cities in Florida are hiring for User Operations Associate Content Moderation jobs? Cities in Florida with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in Florida as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $84,520 per year, or $40.6 per hour.

Lead QA Analyst

TMTG

Sarasota, FL • On-site, Remote

Full-time

Posted 13 days ago

Job description

Location: Sarasota, FL / Remote / Hybrid

About the Role

Truth Social is looking for a Lead QA Analyst to be the last set of human eyes on every new feature before it reaches our users. This role is about hands-on, manual exploration of the app - clicking through new flows, poking at edge cases, and thinking like a real user (and like someone trying to break things) before a feature moves from engineering to product sign-off and launch.

You won't be writing automation scripts or building test frameworks. You'll be leading a small team of testers through structured (and unstructured) manual test passes, documenting what you find, and giving product and engineering teams a clear, confident "this is ready" or "this isn't."

    What You'll Do

    • Own the testing process for new features and updates before they're approved for release
    • Design test plans and test cases based on product specs and user stories, then execute them by hand across devices
    • Lead a small team of QA testers, assigning test coverage and reviewing their findings
    • Perform exploratory testing to catch issues automated tests and spec documents miss - broken flows, confusing UX, inconsistent behavior
    • Test across iOS, Android, and web to confirm consistent look, feel, and functionality
    • Document bugs clearly (steps to reproduce, screenshots/recordings, severity) and track them through to resolution
    • Partner closely with Product Managers to understand intended behavior and sign off on feature readiness
    • Communicate testing status and outstanding risks to product and leadership ahead of each release
    • Maintain a repository of test cases and checklists for recurring feature types (posting, messaging, notifications, moderation flows, etc.)
    • Flag usability, content, and edge-case concerns that could affect the end-user experience, especially around sensitive areas like content moderation and privacy settings
    • Coordinate final pre-launch "bug bashes" with cross-functional participants ahead of major releases

    What We're Looking For

    • 5+ years of QA/testing experience, with at least 1-2 years leading or mentoring other testers
    • Strong hands-on experience with manual, exploratory testing
    • Comfortable testing across iOS, Android, and web platforms
    • A sharp eye for detail and a knack for finding the edge cases others miss
    • Experience writing clear test plans, test cases, and bug reports that engineers and PMs can act on
    • Strong communication skills - comfortable being the person who tells a team "this isn't ready yet"
    • Experience working closely with Product teams (rather than purely within engineering)
    • Familiarity with bug tracking tools (e.g., Jira, Linear, TestRail)
    • Understanding of social media platform dynamics: feeds, posting, direct messaging, notifications, content moderation

    Nice to Have

    • Experience testing content moderation or trust & safety features
    • Background in UX or usability testing
    • Familiarity with basic automation tools, even if not the primary focus of the role
    • Experience in a fast-paced startup or high-growth environment
    • Experience testing REST APIs using Postman or similar tools.

    Why Join Us

    • Be the final human check on features used by a passionate, engaged user base
    • High-visibility role with direct input into what does and doesn't ship
    • Collaborative, fast-moving culture that values sharp judgment and attention to detail
    • Competitive salary and benefits package

    Truth Social is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Employment Type: FULL_TIME

    Apply