User Operations Associate Content Moderation Jobs in Gaithersburg, MD

The Digital Trust & Online Protection Professional will advise clients in developing, managing, and implementing policies, procedures, and strategies to ensure a safe, compliant, and trustworthy environment for our users. This individual will scale and mature digital trust and safety processes, including content compliance, user protection, and regulatory adherence across our platforms for our clients. Working closely with cross-functional stakeholders, this role will monitor regulatory changes, manage risks, and enhance our organization's approach to content safety, user trust, and online integrity.
Recruiting for this role ends on 12/31/3026.
Work you'll do
As a Senior Consultant, Strategy, Growth, and Transformation on the Deloitte Cyber team, you will be responsible for:

• Leading the development and execution of trust and safety compliance programs aligned to regulatory requirements and online safety practices
• Creating, refining, and enforcing policies, procedures, and training that support content moderation, user protection, and platform safety
• Monitoring regulatory developments, interpreting new requirements, and integrating updates into existing policies, procedures, and compliance activities
• Conducting risk assessments, identifying content and user safety risks, and leading incident response for trust and safety matters
• Collaborating with legal, policy, product, operations, data protection, and engineering stakeholders to implement solutions and improve program effectiveness

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team
Enables trust and safety of online communications and digital products, protecting users, consumers, and patients from harm. Enables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the integrity of access to data.
Qualifications
Required:

• Bachelor's degree in Law, Business, Information Security, Compliance, or Public Policy
• 5+ years of experience in trust and safety, compliance, content moderation, or online safety programs
• Experience developing or implementing trust and safety, compliance, or content moderation policies and procedures
• Experience conducting risk assessments or compliance reviews for digital platforms or online services
• Experience interpreting or applying regulatory requirements such as General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Children's Online Privacy Protection Act (COPPA), or Digital Services Act (DSA)
• Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available.

Preferred:

• Master's degree in Law, Business, Information Security, Compliance, or Public Policy
• Certification such as Certified Information Privacy Professional (CIPP), Certified Information Privacy Manager (CIPM), or Certified Information Systems Security Professional (CISSP)
• Experience with governance, risk, and compliance (GRC) programs, risk management, control testing, or compliance strategy
• Experience with data protection laws or online safety regulations such as GDPR, COPPA, Digital Services Act, or Online Safety Act
• Experience using trust and safety tools, content filtering tools, monitoring tools, or user protection technologies
• Experience supporting responses to regulatory inquiries or requests for information

For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#CyberDTP27
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
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Benefits
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Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers
Requisition code: 354245
Job ID 354245