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User Operations Associate Content Moderation Jobs in New York

Netflix

Manager, Ads Policy

New York, NY · On-site +1

$118K - $127K/yr

... user insights and proactive communication to pursue the highest possible quality and safety ... Content Moderation, Policy/Legal Operations, Trust & Safety. Policy experience with robust ...

Netflix

Manager, Ads Policy

New York, NY · On-site +1

$118K - $127K/yr

... user insights and proactive communication to pursue the highest possible quality and safety ... Functional expertise in Content Moderation, Policy/Legal Operations, Trust & Safety. * Policy ...

Netflix

Manager, Ads Policy

New York, NY · On-site

$118K - $127K/yr

... user insights and proactive communication to pursue the highest possible quality and safety ... Functional expertise in Content Moderation, Policy/Legal Operations, Trust & Safety. * Policy ...

Anysphere, Inc

Director, Digital Support

New York, NY · On-site

... User Operations. This is a high-ownership leadership role at the intersection of product, content ... Own the forum as a scaled support and community surface - moderation strategy, health, tooling, and ...

Netflix

Manager, Ads Policy

New York, NY · On-site

$118K - $127K/yr

... user insights and proactive communication to pursue the highest possible quality and safety ... Functional expertise in Content Moderation, Policy/Legal Operations, Trust & Safety. * Policy ...

Lotto.com

Operations Associate

Jersey City, NJ · On-site

$45 - $55/hr

Follow end-user communication guidelines and policiesProvide customer service and tech support to ... marketing content communicationsAmbitious drive, strong individual contributor and team ...

Roku

Ad Operations Associate

New York, NY · On-site

$94K - $122K/yr

We connect consumers to the content they love, enable content publishers to build and monetize ... user base. About the role Roku is seeking an Ad Operations Associate to join our growing ...

AlphaSights

Growth Operations Associate

New York, NY · On-site +1

As a Growth Operations Associate, your core objective is to increase active user counts across our offerings, helping clients extract maximum value from AlphaSights. You'll do this through a blend of ...

AlphaSights

Growth Operations Associate

New York, NY · On-site

As a Growth Operations Associate, your core objective is to increase active user counts across our offerings, helping clients extract maximum value from AlphaSights. You'll do this through a blend of ...

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Showing results 1-20

All JobsUser Operations Associate Content Moderation JobsUser Operations Associate Content Moderation Jobs in New York

User Operations Associate Content Moderation information

See New York salary details

$32.8K

$123.7K

$180K

How much do user operations associate content moderation jobs pay per year?

As of Jun 16, 2026, the average yearly pay for user operations associate content moderation in New York is $123,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $168,500.00 per year, depending on experience, location, and employer.

What does a User Operations Associate in Content Moderation do?

A User Operations Associate in Content Moderation is responsible for reviewing user-generated content to ensure it complies with company guidelines and community standards. Their daily tasks may include monitoring posts, identifying and removing inappropriate or harmful material, and responding to user reports or appeals. They play a crucial role in maintaining a safe and positive online environment, often working with other teams to improve moderation policies and user experience. This position requires attention to detail, good judgment, and the ability to handle sensitive or distressing content.

What is the difference between User Operations Associate Content Moderation vs User Support Specialist?

AspectUser Operations Associate Content ModerationUser Support Specialist
Primary FocusMonitoring and moderating user-generated content to ensure community guidelines are followedAssisting users with account issues, inquiries, and technical support
Skills & CredentialsKnowledge of content policies, communication skills, attention to detailCustomer service skills, technical troubleshooting, communication skills
Work EnvironmentOnline platforms, moderation tools, often shift-basedCustomer support centers, help desks, remote or in-office
Industry UsageSocial media, online communities, gaming platformsTech companies, SaaS platforms, online services

While both roles involve supporting users, the User Operations Associate Content Moderation primarily focuses on monitoring and managing content to maintain community standards. In contrast, the User Support Specialist handles direct user inquiries and technical issues. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the key skills and qualifications needed to thrive as a User Operations Associate in Content Moderation, and why are they important?

To thrive as a User Operations Associate in Content Moderation, you need strong analytical skills, attention to detail, and familiarity with content policies, usually supported by a bachelor's degree or relevant experience. Proficiency with moderation platforms, ticketing systems like Zendesk, and knowledge of content management tools are typically required. Excellent communication, resilience, and sound judgment are crucial soft skills for making fair decisions and handling sensitive material. These abilities ensure safe online environments, uphold community standards, and maintain platform integrity.

What are some common challenges faced by User Operations Associates in Content Moderation, and how can they be managed effectively?

User Operations Associates in Content Moderation often encounter challenges such as high volumes of user-generated content, exposure to sensitive material, and balancing enforcement of guidelines with user experience. Managing these challenges effectively involves staying up-to-date with platform policies, using available filtering and escalation tools, and practicing self-care to mitigate the impact of difficult content. Collaborating closely with team members and participating in regular training sessions can also help ensure consistent and accurate moderation decisions, while providing support for personal well-being.
What are popular job titles related to User Operations Associate Content Moderation jobs in New York? For User Operations Associate Content Moderation jobs in New York, the most frequently searched job titles are:
What job categories do people searching User Operations Associate Content Moderation jobs in New York look for? The top searched job categories for User Operations Associate Content Moderation jobs in New York are:
What cities in New York are hiring for User Operations Associate Content Moderation jobs? Cities in New York with the most User Operations Associate Content Moderation job openings:
User Operations Associate Content Moderation jobs near you
Infographic showing various User Operations Associate Content Moderation job openings in New York as of June 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $123,737 per year, or $59.5 per hour.
Senior Machine Learning Engineer, Trust & Safety

Senior Machine Learning Engineer, Trust & Safety

Match Group

New York, NY • On-site

$245K/yr

Full-time

Retirement

Posted 4 days ago

Job description

Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we're on a mission to inspire intimate connection to create a less lonely world. We're obsessed with understanding our users' behaviors to help them find love, and our success is defined by one simple metric- setting up great dates. With millions of users across the globe, we've become the most trusted way to find a relationship, for all.
About the Role
Join Hinge as a Senior Machine Learning Engineer, where you'll lead the application of AI and machine learning to effectively mitigate the impact of bad actors, remove policy violating content, and ensure user safety on the platform. Working closely with an expanding Trust & Safety team, you will collaborate with product managers, data scientists, engineers, and analysts to develop impactful AI/ML solutions. In this high-impact position within a small, dynamic team, you'll have the opportunity to play a foundational role in shaping how Hinge utilizes AI and machine learning in various contexts. Your expertise will be instrumental in creating a safer and more meaningful user experience on their journey to find an intimate connection.
Responsibilities
  • Develop, deploy, and maintain end-to-end machine learning models to identify and mitigate bad actors, remove policy-violating content, and ensure user safety.
  • Design and implement scalable systems (e.g., using Spark, Kubernetes) to preprocess data, run inference, and manage post-processing pipelines.
  • Define standardized performance metrics, testing protocols, and evaluation processes to measure the effectiveness, identify and mitigate potential risks, and ensure fairness of AI solutions.
  • Ensure ongoing assessment and refinement of AI solutions, incorporating user feedback, business impact, and emerging ethical considerations.
  • Collaborate closely with Data Scientists, Data Engineers, Product Managers, Backend Engineers, and the AI Platform Team to ensure a comprehensive and coordinated approach to user safety.
  • Stay abreast of new trends and research in AI/ML that can be applied to Trust & Safety initiatives to improve detection, user safety, and stay ahead of potential threats.

What We're Looking For
  • Strong programming skills: Proficiency in languages like Python, Java or C++ and SQL, proficiency in at least one ML stack (e.g., PyTorch), and strong understanding of data pipelines
  • Domain expertise: Deep understanding of machine learning, deep learning, and emerging AI technologies. Proven track record of building, debugging, and fine-tuning real-time machine learning models for user facing products. Experience with applying expertise to fraud detection, content moderation, or related fields is a plus .
  • System design & architecture: Experience training and deploying large scale ML models. Good understanding of distributed computing for learning and inference.
  • Evaluation frameworks for LLMs: Experience designing robust testing protocols to ensure effectiveness, fairness, and safety of AI-driven features.
  • Cloud and data platform proficiency: The ability to utilize cloud environments such as GCP, AWS, or Azure. Familiarity with solutions like Databricks, Ray, or KubeFlow is a plus.
  • Data engineering knowledge: Skills in handling and managing large datasets including, data cleaning, preprocessing, and storage. Good understanding of batch and streaming pipelines as well as orchestrators like Argo and Airflow.
  • Strategic technical leadership skills: Demonstrated track record of guiding teams through complex ML projects in alignment with product and business objectives.
  • Collaboration and communication skills: The ability to work effectively in a team and communicate complex ideas clearly with individuals from diverse technical and non-technical backgrounds.
  • Strong written communication: The ability to communicate complex ideas and technical knowledge through documentation.

Prior Experience
  • 4+ years of experience, depending on education, as an MLE or data scientist. Previous experience working in Trust & Safety or related fields (e.g., fraud detection, content moderation, compliance) is preferred.
  • 2+ years of experience in applying end-to-end machine learning models, including data collection, model training, deployment, and monitoring in an industry setting
  • 1+ years of experience integrating LLMs in real-world applications with the appropriate baseline metrics and evaluation methodologies.
  • 1+ years of experience utilizing ML infrastructure components such as a feature store, model training environment, model serving environment, observability, workflow orchestrator, etc.
  • A degree in computer science, engineering, or a related field (or equivalent practical experience).

$ 186000- $245000 a year
Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
As a member of our team, you'll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you've been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you're eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You'll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates- Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)-Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents -that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are...
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
#Hinge

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