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Customer Service Operations Manager Jobs in Ontario

Synnex

... customers to deliver innovative IT solutions that power digital transformation and enable ... About the Role TD SYNNEX is looking for an experienced IT Service Operations Manager to lead the ...

Attega Group

Operations Manager Location: Adanac Park, Southampton Job Type: Full-Time | Permanent Salary: 45000 ... Ensure smooth communication between customer services, production,n and warehousing. Improve stock ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

EoS Fitness

The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting ...

Rentokil Initial

Operations Manager

Ottawa, ON

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

Pro Office Service

Operations Manager

Kanata, ON

OPERATIONS MANAGER Ottawa, ON Pro Office Service provides Installation Services for Office ... Liaison between Customers and installation teams * Attend meetings with dealers/manufacturers and ...

Rentokil Initial

Operations Manager

Toronto, ON

Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients Offer direction to staff in all aspects of operations, service and client care ...

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All JobsCustomer Service Operations JobsCustomer Service Operations Manager JobsCustomer Service Operations Manager Jobs in Ontario

Customer Service Operations Manager information

See Ontario salary details

$28K

$58.6K

$88.5K

How much do customer service operations manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for customer service operations manager in Ontario is $58,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $72,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Manager, and why are they important?

To thrive as a Customer Service Operations Manager, you need expertise in customer relationship management, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, workforce management systems, and analytics tools is typically required. Outstanding communication, problem-solving, and conflict resolution abilities help set top performers apart in this role. These skills are crucial for delivering excellent service, optimizing team performance, and ensuring customer satisfaction in a dynamic environment.

What is a customer service operations manager?

A customer service operations manager oversees the daily functions of customer service teams, ensuring efficient handling of customer inquiries, complaints, and support processes. They develop policies, analyze performance metrics, and coordinate with other departments to improve service quality, often using tools like CRM software. Strong leadership, communication skills, and experience in customer service are essential for this role.

What is the difference between Customer Service Operations Manager vs Customer Service Supervisor?

AspectCustomer Service Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree in business, management, or related field; relevant certifications are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOversees multiple teams or departments, strategic planning, and process improvementManages daily team operations, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in large organizations across retail, telecom, and service industriesFound in various industries, often in call centers or customer support teams

The Customer Service Operations Manager focuses on strategic oversight, process optimization, and managing multiple teams, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are vital for delivering excellent customer service but differ in scope and responsibilities.

How much should an operations manager get paid?

The salary for a Customer Service Operations Manager typically ranges from $60,000 to $110,000 annually, depending on experience, location, and company size. Factors such as industry certifications, leadership skills, and familiarity with customer service tools can influence compensation levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer service strategies and tools.

What are some common challenges faced by Customer Service Operations Managers, and how can they be addressed?

Customer Service Operations Managers often face challenges such as balancing high-quality service with efficiency, managing a diverse team, and adapting to rapidly changing customer expectations. To address these, managers typically implement robust training programs, leverage data analytics to identify areas for improvement, and foster open communication within their teams. Regularly seeking feedback from both customers and frontline agents also helps in making informed decisions and maintaining a positive work environment.

What is the minimum salary of an operations manager?

The minimum salary for a Customer Service Operations Manager varies by location and experience but typically starts around $50,000 to $70,000 annually. Entry-level positions or those in smaller companies may offer lower salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, certifications, and the complexity of operations managed.
What cities in Ontario are hiring for Customer Service Operations Manager jobs? Cities in Ontario with the most Customer Service Operations Manager job openings:
Customer Service Operations Manager jobs near you
Infographic showing various Customer Service Operations Manager job openings in Ontario as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $58,568 per year, or $28.2 per hour.

Service Operations Manager

Synnex

Hybrid

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

About TD SYNNEX

TD SYNNEX is a Fortune 500 global company operating in more than 100 countries with a diverse workforce of over 22,000 employees.

As one of the world's leading IT distributors and solutions aggregators, we connect technology vendors, resellers, and customers to deliver innovative IT solutions that power digital transformation and enable businesses to operate securely and efficiently.

About the Role

TD SYNNEX is looking for an experienced IT Service Operations Manager to lead the operational excellence of business-critical digital platforms across the enterprise.

This is a hybrid leadership role combining people management with hands-on operational responsibilities. While you will lead and develop a team of Service Operations Engineers, you will also remain actively involved in Major Incident Management, operational governance, service improvements, and cross-functional collaboration to ensure the reliability, availability, and performance of critical business services.

Acting as the primary leader during Major Incidents, you will coordinate Engineering, Product, Infrastructure, Architecture, Security, Vendors, and Business stakeholders to restore services quickly, minimize business impact, and drive continuous operational improvement.

Working closely with global technology teams, you will help mature IT Service Management (ITSM) and Site Reliability Engineering (SRE) practices through automation, observability, and operational excellence.

About the Team

You will join a global IT organization responsible for delivering stable, secure, and scalable technology services that support TD SYNNEX's digital platforms and business operations.

The team focuses on:

  • Ensuring high availability and performance of critical production services.

  • Driving operational excellence through standardization and automation.

  • Leading Major Incident Management and continuous service improvement.

  • Partnering with engineering teams to improve service reliability and operational readiness.

  • Delivering high-quality IT services aligned with business priorities.

Key Responsibilities

  • Lead IT Service Operations to ensure the availability, performance, reliability, and security of production services.

  • Manage and develop a team of Service Operations Engineers while remaining actively involved in Major Incident Management and operational decision-making.

  • Drive Incident, Problem, and Change Management processes aligned with ITIL v4 best practices.

  • Partner with Engineering, Product, Infrastructure, and Business teams to improve service reliability and operational readiness.

  • Monitor production environments using observability tools and drive proactive issue resolution.

  • Identify and implement automation and continuous improvement initiatives.

  • Track key operational KPIs including SLA compliance, MTTR, and service availability.

  • Manage third-party vendors, maintain operational documentation, and provide regular service performance reporting.

Knowledge, Skills and Experience

Required

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).

  • 6+ years of experience in IT Operations, Service Management, SRE, or DevOps environments.

  • 3+ years leading Service Operations, Incident Management, or technical operations teams.

  • Experience managing Major Incidents in complex enterprise environments.

  • Strong knowledge of ITIL v4, cloud platforms (Azure, AWS, or GCP), microservices, APIs, and distributed systems.

  • Experience with observability and log management tools (e.g., Dynatrace, Datadog, Prometheus, Splunk, ELK).

  • Familiarity with CI/CD, Kubernetes, containerized environments, and DevOps practices.

  • Excellent leadership, stakeholder management, communication, and analytical skills.

Preferred

  • ITIL v4 Foundation certification.

  • Experience with ServiceNow or similar ITSM platforms.

  • Experience in large enterprise or global IT environments.

  • Knowledge of automation, Site Reliability Engineering, and outsourced service operations.

What We Offer

We provide competitive compensation with annual salary reviews.
We value continuous learning and offer clear career progression opportunities.
Remote or hybrid work flexibility.
Comprehensive benefits including health insurance, paid leave, retirement plans, and more.
Certified Workplace Excellence: Work in a certified Great Place to Work.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

Apply