The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics' overseas offices ...
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The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics' overseas offices ...
Operations Associate
Toronto, ON · On-site
CA$17.60 - CA$18.10/hr
Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Customer Service * Accurately control and process client transactions through the POS system with ...
Operations Associate
Toronto, ON · On-site
CA$17.60 - CA$18.10/hr
Operations Associate Part-Time Permanent Reporting to: Operations Team Lead Harry Rosen, Yorkdale ... Customer Service * Accurately control and process client transactions through the POS system with ...
Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...
Aerotek has an immediate opening for a Customer Service Associate / Business Operations Associate at the corporate office in Mississauga, ON. Compensation: $47,000 CAD + $1,000 quarterly bonuses ...
As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre. You'll lead two key operational functions.
As the Supervisor, Customer Service Operations, you'll play a pivotal role in shaping both the employee and member experience within our Contact Centre. You'll lead two key operational functions.
Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as ...
Reporting to the Business Operations Supervisor (BOS), the Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as ...
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
Operations Associate (Part-Time) - Newbury Street
Newbury, ON · On-site
CA$17 - CA$19/hr
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
Operations Associate (Part-Time) - Newbury Street
Newbury, ON · On-site
CA$17 - CA$19/hr
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...
As Operations Associate, you'll support the systems and processes that make those experiences ... A customer-service mindset and the ability to build positive relationships with teens, families ...
As Operations Associate, you'll support the systems and processes that make those experiences ... A customer-service mindset and the ability to build positive relationships with teens, families ...
Get involved in our customer service, counter sales, order management, inventory and pricing ... Operations Associate role. It is a combination of base salary plus profit sharing based on ...
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Get involved in our customer service, counter sales, order management, inventory and pricing ... Operations Associate role. It is a combination of base salary plus profit sharing based on ...
Customer Marketing & Operations Associate
Toronto, ON · On-site
CA$57K - CA$96K/yr
Customer Marketing & Operations Level: L6 Location: Toronto Function: Sales - Private Retail ... Monitor execution milestones, service issues, data inputs, compliance requirements, and customer ...
Customer Marketing & Operations Associate
Toronto, ON · On-site
CA$57K - CA$96K/yr
Customer Marketing & Operations Level: L6 Location: Toronto Function: Sales - Private Retail ... Monitor execution milestones, service issues, data inputs, compliance requirements, and customer ...
Financial Operations Associate
CA$50K - CA$58K/yr
We are seeking a highly motivated and detail-oriented Financial Operations Associate to join our ... Investigate and respond to inquiries within agreed-upon service level agreements (SLAs). * Review ...
Financial Operations Associate
CA$50K - CA$58K/yr
We are seeking a highly motivated and detail-oriented Financial Operations Associate to join our ... Investigate and respond to inquiries within agreed-upon service level agreements (SLAs). * Review ...
Store Operations Associate
Brantford, ON · On-site
CA$20.60/hr
Job Title Store Operations Associate About This Role: What You'll Be Doing ... Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or ...
Store Operations Associate
Brantford, ON · On-site
CA$20.60/hr
Job Title Store Operations Associate About This Role: What You'll Be Doing ... Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or ...
Ensures overall operational excellence and service growth. Fosters a team environment while ... sales professionals, customer's decision-making associates, all of which enhance the local ...
Ensures overall operational excellence and service growth. Fosters a team environment while ... sales professionals, customer's decision-making associates, all of which enhance the local ...
We're hiring a Business Operations Associate to join our core team and work directly with the ... Lead market analysis, competitive deep dives, and opportunity sizing to identify trends, customer ...
We're hiring a Business Operations Associate to join our core team and work directly with the ... Lead market analysis, competitive deep dives, and opportunity sizing to identify trends, customer ...
Customer Service Associate
Mississauga, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Mississauga, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Blenheim, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Blenheim, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Dunnville, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Dunnville, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
London, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
London, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Stratford, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Associate
Stratford, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...
Customer Service Operations Associate information
What are the key skills and qualifications needed to thrive as a customer service operations associate?
To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.
What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?
Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.
What does a customer service operations associate do?
A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are the most commonly searched types of Customer Service Operations jobs in Ontario? The most popular types of Customer Service Operations jobs in Ontario are:
What are popular job titles related to Customer Service Operations Associate jobs in Ontario? For Customer Service Operations Associate jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Ontario look for? The top searched job categories for Customer Service Operations Associate jobs in Ontario are:
What cities in Ontario are hiring for Customer Service Operations Associate jobs? Cities in Ontario with the most Customer Service Operations Associate job openings:
Full-time
Re-posted 20 days ago
Job description
The Customer Service Representative (CSR) is the primary customer service / operations contact with the customer. The CSR is also the primary operations contact with ZIM Logistics’ overseas offices & agents. The CSR conducts effective and efficient handling of shipments to ensure continuous cargo flow while at the same time respecting company policies and objectives, with an outstanding customer service and proactiveness.
Main responsibilities:
- Main point of contact with assigned customers and handling the transactional requirements of their accounts
- Proactively identify potential issues and work to resolve with sense of urgency,
- Effective and efficient job file set up and maintenance,
- Effectively communication with local/overseas Agents, carriers regarding bookings, shipping instructions & documentation (arrival notices, bills of lading, etc.)
- Providing pre-alerts to customers and/or overseas offices & agents
- Pickup Order creation & distribution for OTR (over the road moves)
- Proactively tracking/tracing of shipments and provide timely updates to customers
- Preparing / follow up on customs documentation and requirements
- Generate reports for Customers
- Insurance and additional services follow up
- Timely update of milestones into company’s operating system
- Preparation of ZIM Logistics documentation
- Develop and maintain strong and close relationships with customers and vendors,
- Billing aligned with tax requirements in Canada
- Distribution of Proof of Deliveries
- Rating and creation of invoices following credit terms,
- Accruing revenue and costs accurately in the system following company’s guidelines,
- Support the Finance Team providing Information for Accounts Payable, Receivable functions,
- Review and approve vendors’ invoices
Function:
Countries & Business Development
Requirements:
Requirements:
- Minimum 3 years of proven experience in Customer Service / Operations position with non-asset trucking brokerage and/or Asset ground operators
- Knowledge of Freight Forwarding / Supply Chain Logistics with Ocean/Air freight operations will be an asset
- Proficient in MS Office
- Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)
- Knowledge of Canadian Customs requirements (ACI, HS Code, Fumigation)
- Knowledge of Incoterms
- Understanding of carriers' services and routing
- Must be detail oriented and accurate when processing documentation
- Team player